annilita's dashboard

annilita replied on January 05, 2009 16:59 to the question "Can the laptop sleeve be cut out from laptop messenger without damaging bag?" in Timbuk2:

why yes you can. I have done this myself. Just cut along the webbing at the top of the attachment to the bag, then just pull the sleeve off of the velcro. If you are not sure, just call customer service and we can walk you through the procedure. You will have velcro in your bag, but it will not be a bother.

annilita replied on December 26, 2008 19:08 to the question "Commute Pack question" in Timbuk2:

Can you send a picture of your bag and tag to customer service so that we can correct the mistake. Thanks.

annilita replied on December 26, 2008 19:03 to the question "purpose of zippered compartment behind padding on lex pack?" in Timbuk2:

It is an easy extra pocket so that you can keep items in there that you need to get to without having to open the flap. It is also good for carrying notebooks, folders, and contraband.

annilita replied on November 22, 2008 00:25 to the praise "Great quality and design" in Timbuk2:

Thanks Chris for the fabulous complement. Timbuk2 prides itself on the great quality of our bags and i can tell you that i have a messenger bag that is over 10 years old and looks killer. The vertical aspect of the bag is what many people love, especially if you have to be on a bus, train etc. We also have the hacker which is a hybrid messenger/backpack. Here it is on our site:
http://www.timbuk2.com/tb2/products/l...
Thanks again and tell your friends how great we are.

annilita replied on September 26, 2008 23:22 to the question "Laptop with Sleeve" in Timbuk2:

The best choice for that is the lex pack. I have a medium lex pack that fits my 15" with room to spare. I love that you can use it to carry your laptop and then you can use it as a pack with plenty of room for overnight trips, groceries, etc.

annilita replied on September 26, 2008 23:05 to the question "ordered 8 days ago, and no answer to inquiry email" in Timbuk2:

Here is your tracking number 1Z F77 306 66 6051 850 5 . It shipped on 9/25. So sorry that this took so long.

annilita replied on July 17, 2008 21:27 to the discussion "Costco now... Sam's Club next up." in Timbuk2:

Costco is not an authorized dealer of our bags. We are now checking this out and making sure that this does not happen again. Thanks for the heads up, we really appreciate that you brought this to our attention.

annilita replied on July 17, 2008 21:25 to the question "HP HDX" in Timbuk2:

I looked up the HDX and we do not have anything that would fit your laptop. It states that it is 18.7" wide. I would measure your outer dimensions and double check them with our laptop products.

annilita replied on June 27, 2008 21:55 to the question "bag location" in Timbuk2:

Your bag has been delivered. It is sitting at your front door. Enjoy your bag.

annilita replied on June 25, 2008 23:10 to the question "A commute with space for gym clothes, that isn't XL." in Timbuk2:

The commute daypack is a small daypack that could carry shoes and not a lot of clothes. I would not recommend this bag if you carry that many items everyday. The Track Daypack and Underground are bigger daypacks. I would recommend our Lex Pack because it is a cavernous bag which could hold that many items without the bag being tight.

annilita replied on June 25, 2008 23:04 to the problem "Strap pad missing, no response to email" in Timbuk2:

Hi Sean,
I have looked up your order and it has shipped, but there is a problem with UPS. I will call them tomorrow and will send you an email with the answer. We had an offsite warehouse conversion and had computer problems which could not ship orders out. You will get an email tomorrow. Again, I am sorry.

annilita replied on June 23, 2008 19:11 to the question "Timbuk2 4Kids" in Timbuk2:

The Lula is a good small backpack for females. I know it is small if you are carrying a lot of items, but if it is not too many books or accessories it is good. Here is the link:
http://www.timbuk2.com/tb2/products/b...

annilita replied on June 20, 2008 20:32 to the question "Shipping within California Question" in Timbuk2:

I see that your bag was delivered on 6/4. I am glad you received it before you left. Enjoy

annilita replied on June 20, 2008 20:24 to the question "Bag age/cross strap type?" in Timbuk2:

You will need the old cross strap. You can order it online:
http://www.timbuk2.com/tb2/products/a...

annilita replied on June 20, 2008 20:22 to the question "AT&T Tilt pouch options?" in Timbuk2:

You can use both the sllider and medium 2 way for your tilt

annilita replied on June 20, 2008 19:21 to the problem "Where is my messenger bag??" in Timbuk2:

I looked up your order on UPS and I see that it was delivered. I am so sorry that this order took so long to get to you.

annilita replied on June 18, 2008 18:43 to the problem "Where's my order from June 4?" in Timbuk2:

We did change our warehouse to a offsite facility and have had computer problems. Your bag is going to get delivered today. I will send your tracking number in an email. Sorry about the troubles that people have been having.

annilita replied on June 13, 2008 19:55 to the discussion "Ann Rocks!" in Timbuk2:

Hey E,
Thank you so very much for this message, This made a very hectic week very worth while. The best thing about Timbuk2 is our customers and you are definitely one of those customers. We definitely love you! Thanks again.

annilita replied on May 16, 2008 18:48 to the question "Shoulder Strap for Wool Messenger?" in Timbuk2:

I am sad to say that this does not come with a padded shoulder strap pad. Our other messenger bags do come with strap pads. You can purchase a strap pad for the low price of $10.

annilita replied on April 14, 2008 16:05 to the discussion "How can Timbuk2 be so cool and not illegal?" in Timbuk2:

Marcus, thanks so much for the complmentary note. We definitely have a great time at Timbuk2. My ping pong skills have improved two fold since I started working here. The best thing is that the product speaks for itself and I know I love to work for a company that when I tell people that our bags rock and you will never be disappointed, you won't. Thanks again, and you should come to San Francisco and get a tour.