Alexander Drewniak's dashboard

Alexander Drewniak replied on December 14, 2009 16:24 to the idea "iphone app - keep rebtel contacts separate" in Rebtel:

Hi there yeshanth!

Thanks for your feedback! Will be sure to make a note a of that.

Best,

Alex

A comment on the idea "Features In Future Version of Rebtel iPhone App" in Rebtel:

Hi Zork!

We're currently looking at different approaches in order to improve the address book integration. Skype's approach is definitely up there.

Thanks for contributing!

Alex – Alexander Drewniak, on November 30, 2009 13:55

Alexander Drewniak replied to "Features In Future Version of Rebtel iPhone App", but it was removed. see the change log

A comment on the idea "Features In Future Version of Rebtel iPhone App" in Rebtel:

Hi rej123,

I sincerely apologize for the wait.

You're able to delete Rebtel contacts and not have them show up under the contacts view in the app. You do this by simply deleting the corresponding Rebtel number in your regular iPhone address book.

Although, as you already pointed out, the feature of deleting the contact from both your phone as well as your Rebtel account in the web is missing. Very good point and such an elementary feature should definitely be there.

Thanks!

Alex – Alexander Drewniak, on November 30, 2009 13:53

Alexander Drewniak marked one of Nick's replies in Rebtel as useful. Nick replied to the question "Rate to Tanzania".

A comment on the idea "Features In Future Version of Rebtel iPhone App" in Rebtel:

Sorry for not addressing that question in my previous response.

It's interesting that you say most people don't store their international numbers in an international format. When were developing the app we actually found that most people do. Simply because that format is prerequisite for you being able to call or text that number.

Having that said, I still see us potentially adding that feature as it would most probably make the user experience more seamless.

Thanks again!

Alex – Alexander Drewniak, on November 17, 2009 09:58

A comment on the idea "Features In Future Version of Rebtel iPhone App" in Rebtel:

This would definitely be a killer feature. Although, we would probably look to further automate the entire process of making a Free Call. – Alexander Drewniak, on November 16, 2009 10:54

A comment on the idea "Features In Future Version of Rebtel iPhone App" in Rebtel:

Hi there Bilal!

The keypad is not optimal if you look to make one-off double dial calls to contacts on your phone but don't want to save them as Rebtel contacts.

The contacts view and keypad was built on the user scenario assumption of you using the contacts view to add, call and access contacts that you have in your address book whilst you can use the keypad view to make one-off calls to people that are not in your address.

Thanks for your feedback!

Alex – Alexander Drewniak, on November 16, 2009 10:52

Alexander Drewniak set one of Alexander Drewniak's replies as an official response to "iPhone app interrupted my rebtel usage? Help! Can't make calls." in Rebtel

Alexander Drewniak replied on November 10, 2009 13:09 to the problem "iPhone app interrupted my rebtel usage? Help! Can't make calls." in Rebtel:

We've managed to identify the source of this problem. Your account thinks that all of your calls are Free Calls and the system waits for someone to join in. This obviously doesn't happen because you have no way of telling the person on the other end to call back and connect to the call.

All that has to be done is a simple reset of your account. Please send your registred Rebtel number to iphonesupport@rebtel.com and I'll make sure your account is reset immediately.

Very best,

Alex

Alexander Drewniak replied on November 09, 2009 15:30 to the problem "iPhone app interrupted my rebtel usage? Help! Can't make calls." in Rebtel:

Hi there SW,

Thanks for downloading our new app!

Are you able to make any calls at all using Rebtel?

Send us an email on iphonesupport@rebtel.com with your account details, the firmware you're running on your iPhone and your iPhone model. Also, please specifiy whether or not your iPhone has been jailbreaked.

Best,

Alex

Alexander Drewniak replied on November 04, 2009 15:53 to the problem "iPhone app '+' problem" in Rebtel:

Hi again Edoardo,

Thanks for the prompt reply.

Is this scenario correct?

1. You open the app
2. Tap on the Contacts tab
3. Tap on an existing contact to call them
4. Call fails because there's a "+" added in front of the number

If this scenarios is correct, please send us an email to iphonesupport@rebtel.com together with details on what iPhone model you have, what firmware you're running and whether or not your phone has been jailbreaked.

Once I have an answer to this problem I'll post it in this thread for everyone else to see.

Thanks!

Alexander Drewniak replied on November 04, 2009 15:22 to the problem "iPhone app '+' problem" in Rebtel:

Hi there Edoardo,

Thanks for the nice words and for downloading our app!

Just to be sure, you're referring to when you add a new contact from your iPhone address book by tapping on the "+"-sign in the top right corner, correct?

If I understood your problem correctly, what kind of number is it that you're trying to add and how is it entered in your address book?

Best,

Alex

A comment on the idea "Features In Future Version of Rebtel iPhone App" in Rebtel:

Contact importing/syncing or whatever you wish to call is a bit of a difficult nut to crack. The problem lies in that the address book of your mobile phone is usually considered by most people to be the most valued piece of information on your device. Hence, from the perspective of an app developer, you really want to tamper with it as little as possible to minimize the risk of spoiling it in any way.

Having that said, the contact importing process is a very vital part of the app and it's definitely one that we're looking to improve. It can get a lot better. Good point, S Ribbon.

WiFi capability is also something that makes sense for a future version. To name one, it solves the issue of having to buy a new SIM card when you're out traveling and want to call home with Rebtel.

Thanks – Alexander Drewniak, on October 29, 2009 13:59

A comment on the idea "Features In Future Version of Rebtel iPhone App" in Rebtel:

We're definitely looking at extending our regular WebSMS feature to the iPhone. Thanks for the suggestion Manuel!

Alex – Alexander Drewniak, on October 27, 2009 16:11

A comment on the idea "Features In Future Version of Rebtel iPhone App" in Rebtel:

That's a solid suggestions, thanks mwretund.

When Facebook launched Facebook Connect we were all over it much due to what you just mentioned. We were very excited about the possible opportunity of allowing our users to import all their friends with international numbers from Facebook and automatically generate local numbers for them.

Unfortunantely, as it turned out, the API does not allow you access to this information (email and phone numbers) as a third party using Facebook Connect.

Should Facebook take a turn (for the better) on this we will surely have a look at it.

Thanks!

Alex – Alexander Drewniak, on October 27, 2009 16:10

A comment on the idea "Features In Future Version of Rebtel iPhone App" in Rebtel:

Thanks for the input Abdul!

As a matter of fact, you can already add, edit and delete your contacts right from your iPhone.

Thanks!

Alex – Alexander Drewniak, on October 27, 2009 16:05

Alexander Drewniak replied on October 23, 2009 09:36 to the question "Rebtel SMS on iPhone App??" in Rebtel:

Hi Zishan,

Thanks for sharing your ideas!

I started a new thread over here where we can all share our ideas for new features in the iPhone App.

Very best,

Alex

Alexander Drewniak shared an idea in Rebtel on October 23, 2009 09:32:

Features In Future Version of Rebtel iPhone App

Hello Rebtel friends,

My name is Alex and I work here at Rebtel. Among other things I'm involved in the work of definining future features and functionality for our iPhone App.

Having that said, I'd like to reach out to all of you, our users, to find out what kind of cool stuff you would like to see in the App going forward?

Let your imagination flow, guys : )

Very best,

Alex

Alexander Drewniak replied on September 22, 2009 20:52 to the idea "Tweet This and Facebook Share on Dashboard" in Tumblr:

When are we getting this feature? Should be a fairly easy implementation for you guys.

I've manually pasted a ShareThis code into every blog post I've done but now not even that works. I paste the script into the HTML editor but it keeps disappearing.