Ali's dashboard

My neighbor treid to get ATT to put in a line for his computer and they never did. I recently...for the past 6 months have been trying to get dsl in my home and they said they can not do it!! Are they kidding me? ATT...the company that has pretty much taken over the whole telecommunications of the world.... It must be a political / monopoly thing going on here. It just sounds fishy to me. Does anyone know anything about whas is going on with this issue? I live in Port St. Lucie, Florida.