Andy Budd's dashboard

Andy Budd marked one of Roland's replies in Clearleft as useful. Roland replied to the question "Show Audio Input Levels on Sessions Page".

A comment on the question "Show Audio Input Levels on Sessions Page" in Clearleft:

It's in the next build – Andy Budd, on October 24, 2009 16:22

Andy Budd set one of Andy Budd's replies as an official response to "Silverback won't register!" in Clearleft

Andy Budd replied on October 20, 2009 21:34 to the problem "Silverback won't register!" in Clearleft:

OK folks, quick question. Are you all using gmail to collect your mail? It seems that gmail has started automatically renaming the registration files, appending them with a .xml suffix. We're going to look into how we can prevent this from happening in the future, but in the meantime could you try removing the .xml suffix and let me know if that works.

If you're not using gmail or it's not renaming the files, then something else must be up, so can you let me know.

Thanks in advance guys

A comment on the question "Export to secondary HD leads to crash" in Clearleft:

Hey Kosta, just wondering if you could send those crash logs over so we can look into this issue for you? – Andy Budd, on October 18, 2009 22:10

A comment on the question "Compatibility with Snow Leopard" in Clearleft:

We've only had one person reporting crashes on 10.6 and believe we have a fix. Are you experiencing this problem as well? If so, can you send me your crash logs and we'll see if it's down to the same problem? – Andy Budd, on October 18, 2009 21:28

A comment on the question "Compatibility with Snow Leopard" in Clearleft:

Hey Robbie, can you drop me a quick email as I'd like to send you an updated version of Silverback to try out. – Andy Budd, on October 18, 2009 21:25

Andy Budd set one of Andy Budd's replies as an official response to "Silverback won't register!" in Clearleft

A comment on the problem "Silverback won't register!" in Clearleft:

The 30 day trial is completely unlimited so all the licence does is extend your use beyond those 30 days. As such, you should be fine for your test next week. – Andy Budd, on October 18, 2009 16:00

Andy Budd replied on October 17, 2009 16:29 to the problem "Silverback won't register!" in Clearleft:

OK, it looks like Snow Leopard (10.6.1) has somehow broken the registration process which is quite annoying. We're looking into the problem at the moment and will let you know as soon as we've got a fix.

A comment on the problem "Silverback won't register!" in Clearleft:

Feel free to send the stuff over to andy@clearleft.com – Andy Budd, on October 15, 2009 17:41

A comment on the problem "Silverback won't register!" in Clearleft:

Hey Takaran, can you send over the file you're trying to register with so we can double check it on our system. We've successfully checked registrations here so it could be something specific about your file. – Andy Budd, on October 15, 2009 13:33

A comment on the problem "Silverback won't register!" in Clearleft:

OK, it sounds like it could be a bug with 10.6.1 so I'll ask our engineers to look into it. In the meantime, if you let me know the email address you used to register the app I'll send you a refund. – Andy Budd, on October 15, 2009 12:28

A comment on the problem "Silverback won't register!" in Clearleft:

Hi Takaran,

Could you shut the app down, delete the preferences and empty your trash, then open up the app, and drag your licence onto the licence pane in the preferences panel. – Andy Budd, on October 15, 2009 10:43

Andy Budd set one of Sophie Barrett's replies as an official response to "Purchase Orders?" in Clearleft

Andy Budd replied on October 15, 2009 10:06 to the problem "Silverback won't register!" in Clearleft:

Hey Stockmarr, just wanted to check that you managed to register Silverback in the end?

Andy Budd replied on October 14, 2009 19:16 to the question "Export to secondary HD leads to crash" in Clearleft:

Hi Kosta,

We've had a few other people mention similar problems and it appears to be based on the speed of the drives. Basically some drives don't seem capable of keeping up with the speed of export, causing the system to run out of memory. This appears to be a fundamental OS/hardware issues so it's not something we've been able to find a software fix for. However if you can send over the specs of your system and external drive, along with your system and silverback crash logs, we'll take another look. My contact details are andy@clearleft.com.

Out of interest, are you using Firewire or USB, as most of the issues we've had so far are coming from the slower USB connections.

Andy Budd set one of Andy Budd's replies as an official response to "Silverback won't register!" in Clearleft

Andy Budd marked one of stockmarr's replies in Clearleft as useful. stockmarr replied to the problem "Silverback won't register!".

A comment on the problem "Silverback won't register!" in Clearleft:

Hey Stockmarr,

Sorry to hear you've been having problems registering your application.

Sometime an applications preference file can get corrupted. These are files that contain things like your licence information or application defaults. As such, if you experience problems with an application, a good first step is to close down the application, delete the preferences file and start again.

Preference files can be found in Library > Preferences and the Silverback preference file is named com.clearleft.Silverback.plist. So as a first step I'd try deleting this, launching the application and then trying to re-register.

There are several ways to use the registration file, from double clicking it or dragging it onto the Silverback dock icon, though to dragging it onto the the licence pane in the preferences panel.

Hope this helps, but feel free to let me know if you're still having problems. – Andy Budd, on October 06, 2009 13:06