Get your own customer support community

About me

Recent activity

Subscribe to this feed
  • problem

    A comment on the problem "Managed Mode: What the h*ll did your software just do to my library?" in Songbird:

    Angry Customer
    Hmmmm...a lot for me to think about Bret. I'll chew on what you've said and post more later. – Angry Customer, on July 02, 2009 15:48
  • problem

    A comment on the problem "Managed Mode: What the h*ll did your software just do to my library?" in Songbird:

    Angry Customer
    Respectfully, you are very wrong sir. Please read my latest reply to Andrew Luecke's post for the details on what I'm speaking of and why I emphatically disagree with you concerning my responsibility in this matter. – Angry Customer, on July 02, 2009 15:44
  • problem

    A comment on the problem "Managed Mode: What the h*ll did your software just do to my library?" in Songbird:

    Angry Customer
    Again, I'm definitely guilty of being the "gullible optimist" in putting my faith in the programmers. To me what would be common sense was apparently missed by them in not only their development and QA cycles, but also in Beta testing. I'll eat what's mine to eat: chalk this one up as both a lesson I'll not soon forget and a permanent scar to remind me. However, it's apparent to me, and obviously many others, some very serious considerations were missed.

    And, again, I did expect manage music to do what everything stated. But I didn't expect it to dump all my stuff that it DID NOT understand into a home-grown bit bucket. That sir cannot be contested as my issue. It's quite obviously theirs. – Angry Customer, on July 02, 2009 15:39
  • problem

    A comment on the problem "Managed Mode: What the h*ll did your software just do to my library?" in Songbird:

    Angry Customer
    Andrew, please see my replies to Stevo. I'll just say that I'm not an idiot. Maybe a gullible optimist, but not an idiot (not accusing you either, just leaving a little disclaimer).

    The fact is, the program shouldn't have touched anything it knew nothing about. I wish I could post a screenshot to show you just how screwed up my library is right now. Again, see more details in my post back to Stevo.

    And yes, I have very good backups. However, by the time I'd realized what happened, my backup utility had overwritten all my backups with backups of the bad data.

    My library is toast. Thanks SongCrap. – Angry Customer, on July 02, 2009 03:43
  • problem

    Angry Customer reported a problem in Songbird on June 21, 2009 02:28:

    Angry Customer
    Managed Mode: What the h*ll did your software just do to my library?
    I'm trying very, very hard to give you the benefit of the doubt right now. And I apologize for the anger you're about to read. But I am absolutely livid about what your software has done to my library.

    I installed the app. Went through a few settings and tried using the app. The next thing I know, ALL of my music, thousands and thousands of songs, are in total disarray. They're out of the folders they were in, the folders were scatters around, the hierarchy I had setup is now non-existent, the songs were renamed, they're everywhere but where I had them, etc. Everything has been completely scattered around as if I'd had a 10,000 piece puzzle put together perfectly and then the wind comes along and blows all the pieces around.

    The nearest thing I could find that looks like it may be the culprit is something called "Managed Mode". Well guess what? You have no help file anywhere describing what that feature is and hardly any post about it. So, that's about as intuitive of an offending "feature" that I can find.

    Like many, I've been collecting music for many years. During those years, I've worked very hard to have my music organized accordingly. IE: Genre, artists, etc. You know...the normal organizational techniques. Now, it's going to take me *MONTHS* to fix what your stupid program has done to my stuff.

    I would LOVE some explanation to this. I would love for someone to say something to me to pacify my anger right now.

    1) Where do you get off putting this "feature" in your app without very explicit indications of what the "feature" is going to be doing?

    2) How in the h*ll am I to fix what your software has done to my library without having to touch every freaking song I have manually???