anitaw's dashboard

anitaw replied on December 15, 2009 15:48 to the question "MotionBox is down. Again. And again. During prime time!" in Motionbox:

Hi Fred,

Again, our apologies that very required hardware maintenance could not be avoided and the window extended beyond our expectations. Our team makes an effort to begin before the majority of our users hit their prime time windows of usage at 7am ET.

Offline from GS, we'll be in touch as well as there may be other options for your account or more information that may be beneficial. In the near future we have changes in progress so that our PRO members will not experience any outages on embedded plays when our site is undergoing maintenance.

Kind regards,
Anita | Motionbox CS Manager

A comment on the question "MotionBox is down. Again. And again. During prime time!" in Motionbox:

Hi Sara,

It sounds like you are having issues with uploading which is not really related to our site maintenance outage this morning. You may want to refer to our uploading page for more help: http://www.motionbox.com/content/help...

Please contact us at support at motionbox dot com or find us on livechat this morning should you continue to have any issues with your upload. Livechat is available on the front page of Help: http://www.motionbox.com/content/help - We'll want to look further with more information on the file format, size and a bit about your account which you may not want to post publically here.

Please just let us know!

Thanks!

Kindly, Anita | Motionbox CS – anitaw, on December 15, 2009 15:20

anitaw set one of anitaw's replies as an official response to "30 day free trial of Premium service not working for me" in Motionbox

anitaw replied on December 11, 2009 14:42 to the problem "30 day free trial of Premium service not working for me" in Motionbox:

Hi Nigel,

The Premium sampler gives you the ability for HD playback but not for HD embedding. The Premium sampler doesn't provide 100% of the features on a Premium account but is so that you can watch and test your HD videos play back in true HD quality.

Please keep in mind that our paid accounts have 14-day trial offer periods so that if you have upgraded and aren't satisfied, you can receive a full refund within this period. We hope this helps more.

If you have any other questions, please don't hesitate to ask.

Kindly,
Anita | Motionbox CS

anitaw set one of anitaw's replies as an official response to "Motionbox is down. Again. And again. During prime time!" in Motionbox

anitaw replied on December 08, 2009 15:17 to the question "Motionbox is down. Again. And again. During prime time!" in Motionbox:

Hi Fred,

We apologize for the longer than usual outage this morning as our site underwent maintenance. This morning the maintenance window ran longer than usual as hardware was being upgraded/resolved as well. In general, our team works to do longer outages for hardware on the weekends very late at night. This morning something needed to be addressed that couldn't wait until the weekend.

Please note that usually Tuesday mornings 8am EDT are currently reserved for very quick 10 minute site maintenance builds to keep improving the site, adding new features, or to fix any current bugs.

In the very near future, our PRO users will experience no outage on their embedded videos at all as we move them to players that can continue to play even when our site is down.

We're very sorry for this inconvenience but hope that you will continue to contact us with your feedback.

Kindly,
Anita | Motionbox CS

anitaw set one of anitaw's replies as an official response to "Supper Fast Uploaded Error" in Motionbox

anitaw replied on December 03, 2009 19:46 to the question "Supper Fast Uploaded Error" in Motionbox:

Hi again,

The web uploader should, indeed, work with your antivirus on but it just takes a wee bit of patience for a successful upload.

1. When you start the upload, you may see a "please wait" window appear. Please do wait for a little while until you then see the upload window.

2. Once you upload your video, you may see the progress zoom to 100%. Keep this window open! There is a smaller indicator that the video is "confiming" - let this resume. You can even minimize the window and do other tasks on your computer if you need to.

3. The window should then update you that your upload is complete when it has completed. Check your account to see the video encoding (processing for playback).

Please keep in mind that the MXU desktop uploader is better suited for larger videos most every time. If your video is over 300MB, we recommend the MXU uploader for most reliability.

Hope this helps out more!

Kindly,
Anita | Motionbox CS

anitaw replied on December 02, 2009 20:45 to the question "Supper Fast Uploaded Error" in Motionbox:

Hi Rav,

The web uploader will probably never upload successfully a large 500MB file which is why we created the MXU desktop uploader.

Please try to use the MXU uploader for all of your videos, even the smaller one at this time. The web uploader is being investigated for uploading issues and many folks can use it well but the team in investigating why it doesn't work at other times and seems to zoom straight to 100%.

Thanks for your patience in the meantime!

Regards,
Anita | Motionbox CS

anitaw replied on November 29, 2009 00:27 to the question "Supper Fast Uploaded Error" in Motionbox:

Hi Rav,

Disable the antivirus during the upload itself and reenable it once your uploads have completed.

Kindly,
Anita | Motionbox CS

anitaw replied on November 23, 2009 19:40 to the question "Supper Fast Uploaded Error" in Motionbox:

Hi Rav,

We don't see an upload in your account at all so it doesn't appear to have uploaded and we can't see the error. When did you last attempt to upload, just a few minutes ago or days ago? Is it possible you have more than one account?

Also, can you let us know what file format this video is in?

Thanks again,
Anita | Motionbox CS

anitaw replied on November 11, 2009 18:12 to the question "Shutterfly Plans and Pricing" in Motionbox:

Hi Stephanie,

If you would like to provide us with your username we can take a closer look at your account. In order to link and upload to your Shutterfly account, you'll need the accounts to be linked. They become linked when you go to your Shutterfly share site and then upload a video - it will prompt you to sign in to your current Motionbox accoun or to create a new one.

Please feel free to contact us at support at motionbox dot com if you prefer not to give your username information here.

Thanks again,
Anita W.
Motionbox Support

anitaw replied on November 08, 2009 00:02 to the question "Why simple and common features not available on MotionBox?" in Motionbox:

Hi Fred,

Your input is always appreciated.

What I can say is that our resources have heavily been directed to other projects that have been of great importance so while there are still future plans for enhancements to Motionbox Premium and Pro, they are still on a near future roadmap. We're a small team of folks at Motionbox so we are grateful for your patience.

Feedback here continues to be sent to our product team and it is always listened to.

Thanks again,
Anita W.
Motionbox Support

anitaw replied on November 01, 2009 03:40 to the update "How can I add music or photos to my videos?" in Motionbox:

This is excellent advice and yes, many of our members do the same. Thanks for explaining to others how you do this!

Regards,
Team Motionbox

anitaw replied on October 03, 2009 01:27 to the question "Unhappy With Motionbox This Week - Not Working Right" in Motionbox:

Hi Paul,

It looks like you have several videos which have uploaded and encoded this afternoon. Your patience is appreciated with upload and encode times, especially when uploading large HD video. It looks like everything has completed within a few hours.

Also, we see your first email about an hour before this post. We appreciate your patience for a response. If there is an email we may have missed, please feel free to let us know of any other issues.

Have a great weekend and thanks for writing.

Best,
Anita W.
Motionbox Support Team

anitaw replied on September 24, 2009 15:40 to the question "Why are audio and video out of sync" in Motionbox:

Hi,

I'm sorry to hear about any audio sync issues. We can take a look more if you can provide us with your MB username and/or a link to the uploaded video. If you don't feel comfortable posting it here, feel free to send us an email at support at motionbox dot com and we'll take it from there.

Thanks!

Best regards,
Anita W.
Motionbox Support

anitaw replied on September 18, 2009 17:13 to the update "Can I embed my HD video into my blog or website?" in Motionbox:

Hi Steven,

Great question - the way to do this is to switch to the HD playback on your video. Then the embed code below the video is the HD embed code.

Thanks for writing!

Regards,
Anita W.
Motionbox Support

anitaw set one of anitaw's replies as an official response to "I think I was over charged??" in Motionbox

anitaw replied on September 10, 2009 13:58 to the question "I think I was over charged??" in Motionbox:

Hi there,

The special limited offer is for Shutterfly subscribers and to get the pricing, one would need to follow the link and path via your Shutterfly share site or a promotional Sfly email.

In any case, we can credit your card back the $10 - it will be early next week when you may see this reflected back to your account. Thanks for your email.

Kind regards,
Anita W.
Motionbox Support Team

anitaw set one of Jason Christensen's replies as an official response to "Standard Definition Resolution - what is it?" in Motionbox