Austin's dashboard

Austin replied on February 28, 2009 19:34 to the problem "Has email subscription stopped working?" in IntenseDebate:

I've taken a look at this and it has worked for me. There are some reasons why you might not get an email. If you're the admin of a blog (and use the email subscription in the RSS feed menu), you won't get an email. If the comment is a reply to your own comment, you won't get the email (since you're already getting a "replied to" email).

Can you confirm that if you don't fall under these categories, that you still do not receive emails?

Thanks!
Austin

Austin replied on February 28, 2009 19:22 to the problem "Unable to reply after posting a comment" in IntenseDebate:

I just tried it out and it worked fine for me. Is this issue still occurring for you?

Thanks
Austin

Austin replied on February 24, 2009 22:56 to the question "Profanity filter working in the middle of other words" in IntenseDebate:

I've modified the profanity filter so now, if you use '~puta~' instead of 'puta' it will force it to have a space before and after. '~puta' will force just a space before.

Hope this does the trick!

And FYI, no you cannot use regular expressions, we escape those.

Austin

Austin replied on February 11, 2009 02:33 to the problem "Blank boxes are appearing instead of comments." in IntenseDebate:

This has been fixed -- you can now use non alphanumeric characters like * # and @.

Austin

Austin replied on February 11, 2009 01:04 to the question "Import stuck at 22% for days" in IntenseDebate:

No problem, and you should be able to ignore Micheal's response unless you're still having issues

Austin replied on February 11, 2009 01:02 to the question "Import stuck at 22% for days" in IntenseDebate:

I've reset your import and it completed successfully.

Austin

Austin replied on February 11, 2009 01:02 to the question "Import stuck at 22% for days" in IntenseDebate:

I've reset your import and it completed successfully.

Austin

Austin replied on February 06, 2009 07:09 to the question "Importing WordPress.org comments seems to hang." in IntenseDebate:

Nic and jusuchin85, as you may have noticed, I'm terrible at following Get Satisfaction cases. My personal email is austin@intensedebate.com -- that should get a much quicker response from me.

Nic, I've reset your import and we're still getting the a forbidden message. I'm forwarding this along to Jon our lead dev, to see if he has any additional ideas.

jusuchin85, would you mind emailing me what issues you are having, and the blog you're having them with.

Thanks, and I apologize for the wait,
Austin

A comment on the question "stuck on "Queued, waiting for import." for over a day" in IntenseDebate:

It could have been caused by our system thinking your account was deleted -- I "undeleted" it.

Other than that I can't see anything that'd leave it at 0%. This is for
http://sparkblog.ca/spark/ correct?

Thanks
Austin – Austin, on January 31, 2009 05:21

A comment on the question "wordpress plugin doesnt work: "no job in queue"" in IntenseDebate:

Unfortunately, something about your blog, our system doesn't like adding it to the queue. I can manually add it for you if you go ahead and reactivate -- let me know when/if you do.

Thanks!
Austin – Austin, on January 31, 2009 05:18

A comment on the question "wordpress plugin doesnt work: "no job in queue"" in IntenseDebate:

Can you confirm the issue here is on: http://www.zenkimchi.com/FoodJournal

I'm looking on our end and I don't see any blog with that URL. One is http://www.zenkimchi.com and the other is http://www.zenkimchi.com/adventures – Austin, on January 28, 2009 01:13

A comment on the question "stuck on "Queued, waiting for import." for over a day" in IntenseDebate:

My records show your import having gone through all 3100 comments. Is it still saying 0%?

Thanks!
Austin – Austin, on January 28, 2009 00:03

A comment on the question "wordpress plugin doesnt work: "no job in queue"" in IntenseDebate:

When you refresh that page, does it still say "Adding your blog to the import queue"? Only reason I ask is because if it keeps saying that, then for some reason it's having problems adding it still.

Thanks – Austin, on January 27, 2009 21:12

Austin replied on January 27, 2009 04:45 to the problem "Intense Debate plugin stuck after server crash" in IntenseDebate:

Sorry for the delayed response, can you give me your blog url?

Thanks!
Austin

Austin replied on January 27, 2009 03:38 to the question "stuck on "Queued, waiting for import." for over a day" in IntenseDebate:

Your import should be completed now, sorry for the wait!

Austin

A comment on the question "stuck on "Queued, waiting for import." for over a day" in IntenseDebate:

Can you let me know the "id_import_token" value found on this page: http://www.movieguys.org/wp-admin/opt...

It appears the one we have on our end is wrong.

Thanks! – Austin, on January 27, 2009 02:27

Austin replied on January 27, 2009 02:16 to the question "stuck on "Queued, waiting for import." for over a day" in IntenseDebate:

Sorry for the delayed response.

For everyone who had this problem, if you're still getting the "Queued" message, could you let me know the blog url? On my end it looks like no imports are queued at the moment, but please do let me know if yours still is.

Thanks
Austin

Austin replied on January 27, 2009 02:13 to the question "wordpress plugin doesnt work: "no job in queue"" in IntenseDebate:

If you go back to the page that's giving you the no job message, it should add a new job (this is something we just deployed to fix this bug).

Sorry for the delay,
Austin

Austin replied on January 23, 2009 02:46 to the problem "formatting of comment rss feeds is lost" in IntenseDebate:

Sorry for the late response. We're working on getting the formatting into both RSS and emails.

Austin

A comment on the problem "Comments don't show up on some posts" in IntenseDebate:

Fixed – Austin, on January 09, 2009 01:23