Bill Palmer's dashboard

Bill Palmer replied on December 22, 2009 00:33 to the problem "Profile Photo is Broken" in Get Satisfaction:

Hi guys,

We just updated a bit of our image processing code to fix a few issues. Can you try reuploading your avatars again?

Bill Palmer replied on December 22, 2009 00:25 to the problem "Problems editing a topic" in Get Satisfaction:

It looks like karolinger posted some html in one of his replies that broke the rest of the layout. I fixed it.

Bill Palmer replied on December 09, 2009 22:07 to the problem "I'm sorry, but an unexpected error occurred: NoMethodError" in Get Satisfaction:

This should be resolved now. Sorry for the inconvenience!

Bill Palmer asked a question in bill test 1 on December 03, 2009 00:56:

This is a test topic

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Bill Palmer replied on December 01, 2009 18:38 to the problem "Mind-numbingly slow load times" in Get Satisfaction:

Hi,

No, this was definitely not normal.

I added a backup DNS provider yesterday, but I forgot to add the hostnames of our static asset servers (which send you our images, css, and javascript). The page content itself was being sent back normally, but our browsers were hanging when trying to fetch all the assets on a given page.

I didn't notice this right away because I had all the hostnames for our asset servers cached. :(

Bill Palmer replied on December 01, 2009 18:10 to the problem "Some email notifications not coming through" in Get Satisfaction:

Hi,

We switched to a new email delivery provider last night, so you shouldn't be seeing any more delivery issues moving forward. If you do, please let us know!

Bill Palmer replied on December 01, 2009 18:08 to the problem "Mind-numbingly slow load times" in Get Satisfaction:

This should be all cleared up in a few minutes.

Bill Palmer replied on November 22, 2009 07:42 to the question "How do I bulk move records to another product?" in Get Satisfaction:

This was done about eight hours ago.

Bill Palmer replied on November 22, 2009 07:39 to the praise "Wait... I can edit all my posts? Awesome!" in Get Satisfaction:

Errrr... you should be able to edit any of your topics/replies at any time now. Note that you cannot DELETE a topic or reply if there are replies to them.

Can you link to a topic where are you not able to edit them?

Bill Palmer replied on November 20, 2009 22:30 to the problem "Where did my company's page go? It's like it never existed!" in Get Satisfaction:

Ok, here's what happened:

You set feedback.otherinbox.com to redirect (via a HTTP 302) to getsatisfaction.com/otherinbox. You didn't remove your set cname on our site beforehand.

This caused us to redirect to you, and you redirected back to us with a page we don't have a route for.

I removed the cname you had set on our site.

Our cname feature allows you to host our site nested under your domain name. Setting up a redirect back to us precludes the use of this feature.

Bill Palmer replied on November 17, 2009 04:12 to the problem "Remove comment change log text is clipped at 250 characters" in Get Satisfaction:

I agree!

Fortunately, we're currently doing a redesign pass on our moderation tools. There will be improvements across the board.

Bill Palmer replied on November 16, 2009 09:23 to the problem "Remove comment change log text is clipped at 250 characters" in Get Satisfaction:

Actually, they're limited to 255 characters according to our database. :x

I'm not sure if there's any plans to expand this, but I wanted to acknowledge your post. Perhaps you can use the changelog reason to link to a full list of guidelines on your own site?

Bill Palmer replied on November 16, 2009 09:18 to the problem "Merging topics doesn't merge comments" in Get Satisfaction:

If we merged all the replies/comments, they'd have no context in the new topic and they'd be disruptive to the existing conversation.

The replies/comments are not lost. They're still available in the original topic.

Bill Palmer replied on November 15, 2009 02:30 to the problem "I can't delete my own question on my own GS page" in Get Satisfaction:

Hi Pete,

Sorry for the delay. That topic is gone now.

Bill Palmer replied on November 14, 2009 20:43 to the problem "I can't delete my own question on my own GS page" in Get Satisfaction:

We don't allow you to remove a topic if there's replies to it or to remove a reply if there's comments on the reply. We do this to prevent people from e.g. removing a topic and taking other users' content with it.

Sorry for the confusion about this!

It looks like the removed reply was also yours. In this case, you should probably be able to remove your own topic since all the subsequent replies/comments are also yours. I can remove this for you manually if you wish.

Bill Palmer replied on November 13, 2009 22:00 to the question "Difficulty removing my own comment." in Get Satisfaction:

Hi William,

We actually just removed the editing window on topics and replies. You should now be able to edit your posts at any time.

We also made some changes related to deleting your own content. Please let us know if you continue to have problems with this.

Bill Palmer replied on November 13, 2009 19:12 to the problem "Can't delete my own comments within 15-minute window" in Get Satisfaction:

You should be able to remove your comments at any time now. We got rid of the 15 minute window.

Bill Palmer replied on November 13, 2009 08:10 to the problem "Feedback Page Widget not working!!" in Get Satisfaction:

If you want something else on the page (link, button, etc.) to pop open your feedback overlay as if they had clicked on the tab itself, you can add the following as an onClick handler to some element:

feedback_widget.show();

A comment on the problem "My employee badge and title don't show up in responses." in Get Satisfaction:

Hi Will,

You're listed as a customer because that's what your company relationship is set to be. :)

You need to visit your control panel and change your company relationship from 'Customer' to something else. You can do so from here: http://getsatisfaction.com/people/use... – Bill Palmer, on November 02, 2009 20:41

Bill Palmer replied on October 30, 2009 19:46 to the question "Create my own Feedback button." in Get Satisfaction:

Hi TJ,

Sorry for the delay.

You guys can open the feedback popup by calling feedback_widget.show() like this:

<a href="#" onclick="feedback_widget.show();">click me!</a>

You can style the hyperlink "button" however you like.