Bill Kayser's dashboard

A comment on the question "Passenger 2.1.0 Support?" in New Relic:

Using passenger in dev mode is problematic becaused dev mode stores history in the instance and you might have multiple instances.

Please see http://support.newrelic.com/faqs/trou... for details. – Bill Kayser, on July 01, 2009 20:33

Bill Kayser set one of Bill Kayser's replies as an official response to "Error initializing New Relic plugin !" in New Relic

Bill Kayser replied on June 10, 2009 21:05 to the problem "Error initializing New Relic plugin !" in New Relic:

Well the issue is pretty clear. New Relic needs to be able to write to a log file in the rails logs directory. If it's not there, it needs to be able to create the file with write permissions for the directory. If it can't do that, there can only be a couple of causes: 1) The plugin is running as a UID that does not have the ability to create a log file in that directory, 2) the UID does not have permissions to modify the file that is already there, possibly because it is owned by another user, such as would happen when another rails app ran (like a rake task) as another user.

The best bet is to create the log file described in the error message manually, then set the permissions on it so it can be written by any user.

Bill Kayser replied on May 26, 2009 16:40 to the question "newrelic rpm chokes when calling exceptions/unauthenticated *without* throwing any exceptions" in New Relic:

Sorry for the delayed response. I'll look into this and let you know what the solution is.

Bill Kayser set one of Bill Kayser's replies as an official response to "Disable STDOUT" in New Relic

Bill Kayser replied on May 22, 2009 03:26 to the question "Disable STDOUT" in New Relic:

Find the file config.rb and edit the method log! so that it does not write output to stderr. Sorry for the inconvenience.

Bill Kayser replied on May 22, 2009 03:23 to the problem "getting a cap error on after after_update" in New Relic:

No, it's a public feature now. Check support.newrelic.com for information on the feature. The likely cause of the error is that you don't have API access turned on in your account preferences. Login and go to the account page to check it.

A comment on the problem "Receiving error undefined method `newrelic_ignore' in development mode" in New Relic:

Verified this is a bug in the current release. Will update with a new release next week. – Bill Kayser, on May 14, 2009 01:07

Bill Kayser set one of Bill Kayser's replies as an official response to "What does controller/(other) mean in the Page Volume view?" in New Relic

Bill Kayser replied on May 14, 2009 00:22 to the question "What does controller/(other) mean in the Page Volume view?" in New Relic:

Because of a limitation in the way controller actions are detected, when there is a template but no corresponding action method, this will show up as Controller/(other). We hope to correct this in a future release of the agent.

Bill Kayser set one of Bill Kayser's replies as an official response to "Newrelic doesn't work with Thin in development mode (no data)" in New Relic

Bill Kayser replied on May 03, 2009 16:59 to the problem "Newrelic doesn't work with Thin in development mode (no data)" in New Relic:

I believe the problem is fixed. Can you download the beta for the bugfix release and try it out?

To download the beta see http://support.newrelic.com/faqs/gene...

Bill Kayser replied on May 03, 2009 03:45 to the problem "Newrelic doesn't work with Thin in development mode (no data)" in New Relic:

Okay I see the problem now. It only happens using script/server thin. When I start by just invoking 'thin start' it seems to work fine.

Bill Kayser replied on May 02, 2009 00:13 to the problem "Newrelic doesn't work with Thin in development mode (no data)" in New Relic:

Gravis I can't reproduce it. Are you running with more than one server? daemonized? Can you give me your launch command?

Bill Kayser replied on April 30, 2009 14:54 to the problem "Newrelic doesn't work with Thin in development mode (no data)" in New Relic:

I'll look into this Gravis. I assume you are on the latest agent 2.8.9. If not, please let me know.

Bill Kayser replied on April 24, 2009 18:00 to the problem "Nginx + Passenger supported? No data being reported..." in New Relic:

We haven't tested this configuration yet but I would expect it to work fine.

Can you follow-up with me at support@newrelic.com? I would like to know:

Have you tried the latest RPM Agent, 2.8.9?

Are you seeing any newrelic_agent log files in the logs directory? If so, can you please send me the output?

Bill Kayser set one of Bill Kayser's replies as an official response to "RPM not working with Rails 2.3 edge" in New Relic

Bill Kayser replied on April 23, 2009 03:27 to the question "RPM not working with Rails 2.3 edge" in New Relic:

This should work in the latest agent release, 2.8.9. Please try and let me know. If it's still not working, can you try rails 2.3.2?

Please follow-up to support@newrelic.com. We aren't monitoring getsatisfaction anymore.

Bill Kayser set one of Bill Kayser's replies as an official response to "Graph showing the number of instances over time?" in New Relic

Bill Kayser replied on March 30, 2009 15:49 to the question "Graph showing the number of instances over time?" in New Relic:

You aren't missing anything. It's a good idea and we're going to discuss it further.

Thanks for the suggestion.