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Bill Kayser set one of Bill Kayser's replies as an official response to "Named Scopes Support?" in New Relic

Bill Kayser replied on February 24, 2009 00:06 to the question "Named Scopes Support?" in New Relic:

Aaron, sorry for the delayed reply.

Named Scopes will surface as Model#find metrics.

It's a good suggestion to call them out separately. We'll definitely take that under consideration.

Bill Kayser set one of Bill Kayser's replies as an official response to "uninitialized constant CommandError" in New Relic

Bill Kayser replied on February 22, 2009 19:37 to the problem "uninitialized constant CommandError" in New Relic:

Ed I found the problem. What's probably happening is that there is an error creating the deployment, like it can't retrieve the git revision or some permissions aren't in place. But this triggers a subsequent error.

I'll turn around a fix in a couple days, but in the meantime, can you change "CommandError" in the recipes.rb to "StandardError" and see what the result is? It probably won't submit the deployment, but it shouldn't break capistrano and you should see an indication of the real reason it's failing.

Can you follow-up to support@newrelic.com so I can keep you better informed?

Bill Kayser set one of Bill Kayser's replies as an official response to "Error loading data for longer timespans" in New Relic

Bill Kayser replied on February 22, 2009 00:08 to the problem "Error loading data for longer timespans" in New Relic:

We believe we have found the cause of your slow performance. Stay tuned for an update.

Bill Kayser set one of Lew's replies as an official response to "newrelic.com very slow" in New Relic

Bill Kayser marked one of Lew's replies in New Relic as useful. Lew replied to the problem "newrelic.com very slow".

Bill Kayser set one of Bill Kayser's replies as an official response to "Mongrel instances disappearing from configured application" in New Relic

Bill Kayser replied on February 22, 2009 00:05 to the problem "Mongrel instances disappearing from configured application" in New Relic:

Anyone who has this problem should contact support@newrelic.com. There are several possible causes for this.

It appears one cause of this problem is using SSL in the agent. If you have the use_ssl flag set to true, and you see mongrels that stop reporting, try setting it to false. We haven't isolated the exact cause for this because there has only been one reproducible incident, but in that case there were some plugins with suspicious patches to the Net:HTTP libraries.

Bill Kayser replied on February 20, 2009 22:21 to the problem "uninitialized constant CommandError" in New Relic:

What version of Capistrano are you using?

Can you make sure you have version 2.8.4 of the New Relic plugin?

Bill Kayser set one of Bill Kayser's replies as an official response to "Can I keep certain requests from being logged?" in New Relic

Bill Kayser replied on February 20, 2009 19:24 to the question "Can I keep certain requests from being logged?" in New Relic:

In your controller, add the following line:

newrelic_ignore

If you only want to ignore certain actions, you can add :only => (action names as symbols). or :except => ...

Let me know if you still have problems.

Bill Kayser replied on February 20, 2009 19:22 to the question "Only the dispatcher times show - the controller response times are 0" in New Relic:

Can you send your account name to support@newrelic.com?

Also, please change the log level to :debug in the newrelic.yml, and restart at least one mongrel. Include the newrelic_rpm.XXX.log file in your email.

Bill Kayser replied on February 20, 2009 19:20 to the problem "Deployment marker does not show in reports" in New Relic:

Have you followed the instructions for modifying your deploy.rb adn Capfile?

Are there any errors in the capistrano output related to the deployments upload?

Can you try doing "cap newrelic:notice_deployment" and see if that was successful?

If you are still having problems, please email me at support@newrelic.com with your account name and a copy of the capistrano output.

Bill Kayser replied on February 20, 2009 19:18 to the problem "uninitialized constant CommandError" in New Relic:

Did you add the required modification to the Capfile?

Are you running as a gem? If so, add

require 'new_relic/recipes'

to the top of your deploy.rb. We only just updated the instructions for this step.

Bill Kayser replied on February 20, 2009 19:16 to the problem "Twitter integration reports features not available at current plan" in New Relic:

Kamal, can you email me at support@newrelic.com? We'd like to find your account and look more closely at the incidents.

Bill Kayser set one of Bill Kayser's replies as an official response to "Twitter integration reports features not available at current plan" in New Relic

Bill Kayser replied on February 20, 2009 19:15 to the problem "Twitter integration reports features not available at current plan" in New Relic:

The tweeting problem has been fixed. Give it an hour or so to quiet down.

Bill Kayser replied on February 20, 2009 17:17 to the problem "Twitter incident report should use shortened links" in New Relic:

Thanks. We'll look into that.