Patric Blixt's dashboard

Dear Herman,

Thank you for some constructive feedback. I understand your frustration and again we apologize for any problems you have experienced. Our customer team will look into it and get back to you ASAP.

Best regards,
Patric

Hi Herman,

Thank you for your mail. I am very sorry about any problems you might have experienced. However our system should be very stable. Could you please send us an email with your details to customerteam@rebtel.com and we'll help you out from there. We will of course give you a refund if you want but we would appreciate your help in identifying any problems.

Thank you Herman!
Patric

Thank you Lalani! Your praise means a lot to us. We will make sure Pakistan calling stays high quality and low cost. Don't forget that you can use Free Calls from your landline or mobile to call to or from Pakistan and only pay for a local call (Karachi and Lahore for now).

Thank you and best regards,
Patric

Thank you Pete! Your comments means a lot to us working here. We'll try to make sure your girlfriend stays happy with you (by great calls that is... the rest is up to you :).

Thanks again!
Patric

I just wanted to thank all Rebtel friends that contacted E-Plus. You made them aware of the blocking and put enough pressure on them to solve the problems. You should not experience any problems now but if you do please contact support@rebtel.com.

Until next time an operator blocks their own users. Because as long as they have 95% margin on their international calls they will defend their profits with all they have, even if it means frauding their own users.

Thank you again!
Patric

Hi Renjuzone!

Good comment! We agree that we need to become more competitive and we are working on our best suppliers to be able to give you that. Please note that we only have 6-second billing and only provide the highest quality on voice and support. There are cheap providers that can give you lower rates but please read the fine print and look for hidden charges. There is also a very large difference in the call quality between providers. We always aim to have the very best.

However, since we should be the price and quality leader, we hear you and we hope to be able to rectify that very soon.

Thank you again for a good comment!

Best regards,
Patric

Thank you Chris! We really appreciate that you and other Rebtel users are contacting E-Plus and asking them to stop blocking their own customers from calling normal local numbers.

Vielen Dank!
Patric

Hi Kawaljeet,

Just wanted to let you know that we are about to implement that function since it will help you avoid any hidden charges that your operator might have like hang-up or convenience fees. Hope to have it up soon and we will inform about it on our site www.rebtel.com.

Thank you for good ideas!
Patric

Hi Anita,

We are happy to inform that since so many people are calling we have been able to talk to our Nigerian providers and make the price drop permanent. It should be one of the lowest rates in the world. Please let us know if you see an honest rate that is lower.

Happy calling!
Patric

Thank you very much Nancy! You have just made all of us very happy. I agree that the girls and guys at customer service are super. It feels good that people like what we do and save a lot of money. Now we will just do it better! Stay tuned for even better services.

Hi Amit! First of all thank you for calling with Rebtel and for your honest and constructive comments! Actually we agree with you 100%. The reason for that is that we should have the lowest rates with the best calling quality. That is what our users expect and what we need to deliver.

We aim to continuously lower our prices, which we have to destinations like Nigeria, Ghana and India. We can see that the rates to many other destinations are dropping and we are moving in full speed in our negotiations with our best quality suppliers and should be able to lower our rates soon to many important destinations.

There are many dishonest services that show rates that are impossible to maintain. Either they have hidden charges or they are buying really bad calling quality. However I think you mean Localphone and from what we have heard they are an honest service that we like since they help to challenge the operators. However you might want to know that you call with Rebtel for 2.9 US¢ to India if you pre-pay $25 which is the same minute price as Localphone. The difference is that we use 6-second billing, not minute billing, which we believe that we are unique in doing.

Please don't forget that you can call for free to the US and 50 other countries with Smartcalls. Just ask your friend to hang-up and call back to the number that showed on their phone while you stay on the line. You only pay your operator for a local call which can be free with inclusive minutes. http://www.rebtel.com/en/How-it-works...

So we hear you and are working on the rates and at the same time to maintain our quality and our support. Thank you again Amit and I hope you trust us to do the needful.

Best regards and wishes for a nice summer!
Patric

Thank you Emily! Praise means a lot to us. We have super support guys and girls that work hard to make sure everything works. However due to the nature of support they most often do not get praise. So thank you again and good luck with the wedding!

Best regards,
Patric

Hi Christina,

I'm sorry you are experiencing problems. All payment systems are online. I just tried Rebtel's connections with Paypal and it's working. Please try again or got to your Paypal account to review it or choose another payment option on our site.

If you still have problems please mail customerteam@rebtel.com with your details and we will look into it.

Good luck and have a nice weekend!
Patric

Dear users,

We are today one of the few telecom services in the world to have an open support to let everybody share their experinces. We like it and hope you do to.

Please read more about the principle of an open forum on Getsatifaction.We are here to learn and be open and constructive in our discussions. We will strive to maintain an open communication with our users and appreciate constructive criticism to improve our service but need your help in respecting how you communicate on an open forum. Please mail us personal issues and stick to actual issues here. Writing bad things about us in capital letters is not constructive. Instead you are threatening a way for us to remain open and user-orientated. You are free to write whatever you want about us and recommend other providers on other forums but stick to actual facts on this forum. Please take the time to read this before you post http://getsatisfaction.com/community_...

Best regards,
Patric

Jenny,

We are on the consumer's side against fraudulent or large operator with too high margins. Our goal is to be the most honest and transparent calling service. We have honest rates with 6-seconds rounding. We have no hidden charges like convenience fees, hang-up fees, 1-minute rounding that many other services have.

We would be interested in knowing what other services are as transparent and offer as competitive rates as we do so we can congratulate them on helping the whole business to become more honest.

You are welcome to mail any issues to us regarding rates or quality. Please verify that you are a real Rebtel user and we will look into any issues you might have.

Best regards,
Patric