Cait's dashboard

I am very pleased with the products. Second to none.

If only their customer service and sales agents were as good as the products ...

It took them a month of faffing about before they could even get to the point of processing my cross-platform upsell of Design Standard. Once they did process it, they had to raise three orders before one went through. Can you guess what happened?

They sent two copies of the same product and charged me twice, and then wanted me to pay to return it. Said no and had two senior customers agents promise to have UPS pick it up. Nearly three weeks later, no UPS pick-up.

Call to complain again today. Their solution? Fill out a letter of destruction and they'll refund. Bet I won't see my money for at least another month.

I've been with Adobe for years, but this experience has made me reconsider our relationship.