Cam's dashboard

Cam replied on December 22, 2009 22:54 to the problem "disappearing Flock" in Flock:

Hi Anne,
That's unusual. You may need administrator permission. Be sure to log in to an account on your computer with administrator permission, then give it another try.
Thanks,
~Cam

Cam replied on December 22, 2009 19:52 to the idea "(MINOR) auto-updating to 2.5.2: doesn't open a new browser window until launched manually" in Flock:

Hi smkatz,
Regarding the Auto-Update, I'm sorry for the inconvenience. However, we soon will have an auto update for the newest version of Flock, so the chances of this particular issue being addressed (especially if everything essentially worked fine afterward) are slim to none.
Regarding the Profile Manager, this is not something we can do anything about. We are built upon Firefox code, and Firefox currently does not have this feature. Hence, we can't affect it much. That being said, I'll shift this thread to an Idea thread, in order for people to add support for this feature's inclusion.
Thanks,
~Cam

Cam replied on December 22, 2009 18:46 to the question "why I can log in once?" in Flock:

Hi Fun,
I apologize, but I do not understand your question. Could you expand upon it, please? What issue are you seeing? You can not configure accounts?
Thanks,
~Cam

Cam replied on December 22, 2009 18:44 to the problem "zoom is stuck and reset don't work" in Flock:

Hi Tppa,
This appears to be an issue with Zoom, not with Flock. We cannot affect zoom's code or how it works, you see. I would recommend contacting the developer of zoom for further assistance.
Sorry for the inconvenience.
~Cam

Cam replied on December 22, 2009 18:35 to the question "do i can look on passwords stored on flock?" in Flock:

Hi Harsh,
You can view saved passwords by going to Tools >> Options >> Security >> Saved Passwords >> Show Passwords.
Hope this helps!
~Cam

Cam replied on December 22, 2009 18:33 to the problem "disappearing Flock" in Flock:

Hrmph.
Alright, I've never heard of anything like this before. Give this a shot:
1. Back up your Favourites.
2. Back up your Feeds.
3. Find your Profile.
4. Rename your profile to Flock_backup
5. Run Flock.
Let me know how this works!
~Cam

Cam replied on December 22, 2009 18:18 to the problem "unable to Favorite pages" in Flock:

Hi Tess,
Please follow these steps:
1. Find your Profile.
2. Find the file flock-data.sqlite
3. Rename it flock-data-backup.sqlite
4. Restart Flock.
5. Test out the favourites function.
Let me know how this works!
~Cam

Cam replied on December 21, 2009 21:41 to the problem "unable to Favorite pages" in Flock:

Tess,
Go to Tools >> Addons, and click Disable for each app. Toolbars you may be able to disable. Some may need to be uninstalled, however.
Also, you are not in the most recent version. Could you please go to Flock.com and install the newest version, version 2.5.5? It may solve your problem.
Thanks,
~Cam

Cam replied on December 21, 2009 19:49 to the question "Flock doesn't connect to the internet" in Flock:

Hi Josh,
Could you please take a look at this thread and try all of the suggestions here?
Let me know how this works!
~Cam

Cam replied on December 21, 2009 19:31 to the question "profilecard/sidebar - facebook" in Flock:

Hi Chris,
Please give this a go:
1. Find your Profile.
2. Find the folder flock-data.sqlite
3. Rename it flock-data-backup.sqlite
4. Restart flock.
5. Try the sidebar.
Let me know how this works!
~Cam

Cam replied on December 21, 2009 18:55 to the problem "Flock exe detected Trojan" in Flock:

Hi JJJ,
I downloaded Clamwise and I see the same thing. I can assure you that we are not, in fact, a trojan. Flock contains no harmful files. This situation is a false positive. I will be contacting Clamwise and asking they remove the Trojan Flag.
Thanks for bringing this to my attention!
~Cam

Cam replied on December 21, 2009 18:46 to the problem "unable to Favorite pages" in Flock:

Hi Tess,
This seems quite strange to me. To begin, could you please disable any and all addons or toolbars you may have installed? If this solves the problem, re enable them one by one to isolae which one is causing the trouble. Delete the offender.
Also,what OS and version of Flock are you using?
Thanks, and sorry you're experiencing this issue.
~Cam

Cam replied on December 21, 2009 18:23 to the problem "disappearing Flock" in Flock:

Hi Anne,
This is certainly unusual. Would you please let me know which OS and version of Flock you are using, please? When you say it goes away, does the desltop icon disappear? How about from the start menu?
Thanks,
~Cam

Cam replied on December 21, 2009 18:13 to the problem "saving pictures is very slow" in Flock:

Hi Ron,
Well, since this is Norton causing this issue, we can't do anything about it. We cannot affect norton's processes.
My suggestion would be to go to Norton's Getsatisfaction page and asking for advice from Norton staff.
Thanks,
~Cam

Cam replied on December 21, 2009 17:59 to the problem "facebook again - Facebook chat always set to offline" in Flock:

Hi Agigil,
We are currently having Facebook chat issues. Please look here for more information on the matter.
Thanks,
~Cam

Cam replied on December 21, 2009 17:39 to the problem "Flock repeat shut down. Now, says open but not." in Flock:

Beverly,
Yeah, this appears to be your issue. As you can see, this is a known bug we're currently working on fixing. It will be fixed in a future release. Sorry for the inconvenience, and thanks for the understanding.
~Cam

Cam replied on December 18, 2009 22:06 to the problem "Flock repeat shut down. Now, says open but not." in Flock:

Hi Beverly,
What do you mean by "Click the star?" Where are you seeing this?
Also, I think this issue may be a known bug. Is this your issue?
Thanks,
~Cam

Cam replied on December 18, 2009 19:05 to the problem "Flocker browser don't get my youtube account !!!!" in Flock:

Saad,
Hmm. Okay, please give this a try:
1. Find your Profile.
2. Find the file Flock-data.sqlite
3. Rename it Flock-data-backup.sqlite
4. Restart Flock.
5. Forget your Youtube account.
6. COnfigure your youtube account.
Thanks, and let me know how this works.
~Cam

Cam replied on December 18, 2009 18:43 to the question "MYSPACE. Why wont it let me log in?" in Flock:

Hi Tanika,
Unless I'm missing a specific detail, this does not seem to be a Flock issue. Your question would be better answered in Myspace's getsatisfaction page, or even the tech support of your mobile device.
Thanks, and hope you find a solution to your issue.
~Cam

Cam replied on December 18, 2009 18:39 to the problem "windows 7 e-mail log on" in Flock:

Hi msmousiecat,
I cannot reproduce this issue on either of my Windows 7 machines. Which version of Flock are you using? Also, is the logout message from Flock, or is it AOL itself saying you're logging out?
Thanks,
~Cam