Carl-Axel's dashboard

Carl-Axel replied on December 21, 2009 11:04 to the question "Hittar mina kontouppgifter men inte spelsidan, efter ominstallation." in Spotify:

Hi

Please download and install spotify form here:
http://www.spotify.com/en/download/mac/

After the install login with your username and password.

( If you don't remember the password, please the reset password function:
http://www.spotify.com/en/password-re... ).

A comment on the question "Windows 7 - Is Anybody There?" in Spotify:

Give it a try to copy you username and try paste it in to the username field.

1. Copy username
2. click on the username field
3. paste username (ctrl+v)

Does it work? – Carl-Axel, on December 21, 2009 10:58

Carl-Axel replied on December 21, 2009 10:48 to the question "Premium account gift for Italian person. Is it possible?" in Spotify:

Hi

Spotify is not available in Italy therefore we recommend that you consider another gift until we become available in more countries. Giftcards can not be used in italy.

Best,
Carl

Carl-Axel replied on December 18, 2009 12:29 to the problem "Spotify always thinks it's offline" in Spotify:

To troubleshoot offline, try following steps:

1. Uninstall Spotify ( win: control panel -> add/remove programs)
2. Now go to your personal firewall/internet security and find any settings for Spotify, delete them.
(EX: Norton, Windows firewall, and others security apps)
3. Now we should have a clear platform, a fresh start!

4. Http://www.spotify.com/download - download and install latest spotify
5. Try login and see if you get online
6. Check your firewall/internet security app to make sure that Spotify application is allowed to connect to the internet.

Now you should be able to connect, if else there is most likely a company firewall not allowing you to connect, if so please talk to your it department.

Carl-Axel marked one of mzl's replies in Spotify as useful. mzl replied to the question "how can I put a playlist on to a disc".

Carl-Axel replied on December 18, 2009 12:18 to the question "Transferring Between PC's" in Spotify:

http://www.spotify.com/download - just download and login with old username

Carl-Axel replied on December 18, 2009 12:14 to the question "Offline playlists" in Spotify:

http://www.spotify.com/blog/archives/...
- As we show in the video here you must first make a playlist available offline (on iphone you are required to connect to a wifi to make tracks available offline).

After you made tracks available offline, you can set the phone in to flight mode and play that playlist with out connection. Give it a try!

Carl-Axel replied on December 18, 2009 12:12 to the question "Spotify for Xmas" in Spotify:

http://www.spotify.com/blog/archives/...

- this is the solution, the premium ecard!

Carl-Axel replied on December 18, 2009 07:57 to the problem "Problem with give it to...If you understand?..This people was not a friend of me..=(" in Spotify:

Hi JanOlof,

You have bought one month premium code that you can give away as a present.

If you wish to cancel the code, it requires that you have not used it. Please fill the form and include the premium code in the form:
http://www.spotify.com/en/about/conta...

And we will look in to your case further.

Best
Carl

Carl-Axel replied on December 17, 2009 17:10 to the problem "Moneys went to wells" in Spotify:

Hi

Please give it a new try to login again in a few minutes and it should work as normal.

Carl-Axel set one of Carl-Axel's replies as an official response to "libspotify 0.0.2: Bogus sp_session_userdata() in ->notify_main_thread()" in Spotify

Carl-Axel replied on November 19, 2009 10:36 to the problem "libspotify 0.0.2: Bogus sp_session_userdata() in ->notify_main_thread()" in Spotify:

Fixed (and will make it into the next release of libspotify)

Carl-Axel set one of Andres' replies as an official response to "Becoming a beta user of Spotify (and premium membership)?" in Spotify

A comment on the problem "Error message: "Offline access for this computer/device has been withdrawn."" in Spotify:

Spotify will not net to resync if you upgrade, but if the upgrade fails and you manually have to reinstall it can be required. – Carl-Axel, on November 11, 2009 16:55

A comment on the problem "Error message: "Offline access for this computer/device has been withdrawn."" in Spotify:

Hmm, hopefully you will not see more of this now since you are only using two. I assume you have not uninstalled/reinstalled either. Next time you have access removed, please email premium support and let us know more and we will try to look in to it more in your case. Since it's sounds a bit random on your account. :( But hey, maybe we can find out what is causing it!

/Carl-Axel – Carl-Axel, on November 11, 2009 11:25

Carl-Axel replied on November 11, 2009 11:22 to the problem "lose streaming when email sync on android" in Spotify:

What android are u using and what is your username?

A comment on the problem "Error message: "Offline access for this computer/device has been withdrawn."" in Spotify:

Could you tell more about your computers and where you use them? What os are they? – Carl-Axel, on November 10, 2009 13:41

A comment on the problem "Error message: "Offline access for this computer/device has been withdrawn."" in Spotify:

As said, it not great but it can be solved. :) – Carl-Axel, on November 10, 2009 13:40

Carl-Axel replied on November 10, 2009 12:08 to the problem "Error message: "Offline access for this computer/device has been withdrawn."" in Spotify:

Hi all,

The offline system is still a bit sensitive and therefore if you start syncing offline tracks on a 4th device (before de-authorizing) the offline access will be withdrawn from one of the devices/computers.

If you reinstall a iphone/android phone this will count as a new device and will remove one of the other offline devices since it most likely was not de-authorized (de-authorize by uncheck all the playlists that are available in offline mode).

We understand that this can be frustrating if an access is removed. We also understand that we can improve how we manage the offline devices. And we have reported this to the development team for the future.

So to solve the problem, just restart a iphone (that have been changed) and sync the tracks again.

Please note, if you change the password your offline tracks will also required to be re-synced.

A comment on the problem "iphone login problem, errorcode 117" in Spotify:

Or try another wifi network... :) – Carl-Axel, on November 05, 2009 12:26