chassett's dashboard

chassett replied on February 13, 2009 12:55 to the question "I want Adela back and working" in AdelaVoice:

If you download the application on your iPhone again, Apple should not charge you a second time. They realize that you have already purchased the app.

chassett replied on February 13, 2009 12:51 to the problem "The full version is locked..." in AdelaVoice:

It sounds like you have somehow ended up with the trial version (the lite version) which only works for five vmails. Could you let me know your device key which can be found in the info section of the application. Please email it to support@adelavoice.com and we will look into the problem.

chassett started following the problem "The full version is locked..." in AdelaVoice.

chassett replied on February 13, 2009 12:48 to the question "Full version looks like spam email - please remove advertising" in AdelaVoice:

You should not be getting any kind of advertisement. Could you explain exactly what you are seeing?

chassett replied on November 03, 2008 13:11 to the discussion "AdelaVoice Voice Dialer for the iPhone" in AdelaVoice:

Omar,

We have extensively checked the server operation on our end, and all seems to be OK. vMail xpress does work well on the Edge network as well as 3G. However, a solid connection is required to send a vMail. My guess is that, at the time you get the can't connect message, you are not solidly connected to the Internet. A way to check this is to see if you can navigate to www.adelavoice.com using the safari browser. Please let me know if you cannot seem to connect regardless of connectivity. We will then try a more targeted strategy to determine the problem using support@adelavoice.com.

chassett replied on November 03, 2008 13:10 to the problem "Servers unavailable when you say a contact" in AdelaVoice:

Very sorry for late response. For some reason, your post didn't get flagged to me.

We have extensively checked the server operation on our end, and all seems to be OK. vMail xpress does work well on the Edge network. However, a solid connection is required to send a vMail. My guess is that, at the time you get the can't connect message, you are not solidly connected to the Internet. A way to check this is to see if you can navigate to www.adelavoice.com using the safari browser. Please let me know if you cannot seem to connect regardless of connectivity. We will then try a more targeted strategy to determine the problem.

chassett replied on November 03, 2008 13:08 to the question "Can't connect with Adelavoice. Why?" in AdelaVoice:

Hi StevieB,

We have extensively checked the server operation on our end, and all seems to be OK. vMail xpress does work well on the Edge network. However, a solid connection is required to send a vMail. My guess is that, at the time you get the can't connect message, you are not solidly connected to the Internet. A way to check this is to see if you can navigate to www.adelavoice.com using the safari browser. Please let me know if you cannot seem to connect regardless of connectivity. We will then try a more targeted strategy to determine the problem.

chassett set one of chassett's replies as an official response to "Difference between lite and paid versions of vMail xpress?" in AdelaVoice

chassett replied on October 26, 2008 13:47 to the question "Difference between lite and paid versions of vMail xpress?" in AdelaVoice:

The vMail xpress Lite editition is there for you to try out the application to see if you like it. It offers identical features to the vMail xpress $9.99 version except you can only send up to five vmails. The limitation exists because we have operational costs associated with sending out email (server costs, etc.). The text describing the lite version on Apple's app store does reference this limitation. ("Send up to five vmails..."). I hope this answers your question.

chassett replied on October 20, 2008 19:56 to the question "Messages wont play on my iphone" in AdelaVoice:

I am not sure exactly what you are trying to do. When your friend replies to your vMail, if he/she included the link in the reply, you should be able to go to the web page and hear the message. Did you try it on your PC or on the iPHone?

chassett replied on October 05, 2008 20:02 to the discussion "AdelaVoice Voice Dialer for the iPhone" in AdelaVoice:

ipcray, thank you for your patience with this one. And thank you for the positive response. As the developer of this program, it means a lot to us when we know our customers enjoy the product and it is working well for them. Speach recognition is not an easy problem to solve, and we will continue to invest in adding features to the product. The next release (later this month) will be faster on startup and has some other goodies too! (free upgrade). Thanks again for your patience.

-- support@adelavoice.com

chassett replied on October 05, 2008 14:54 to the question "purchased copy wont work???" in AdelaVoice:

If you do sync with Exchange, the new version of the app just posted last night (10/4/2008) should now work for you. If you are still having problems, email us at support@adelavoice.com.

chassett set one of chassett's replies as an official response to "voice dialer is not working w/my new Iphone" in AdelaVoice

chassett replied on October 05, 2008 14:52 to the problem "voice dialer is not working w/my new Iphone" in AdelaVoice:

good news. Apple just approved the new version of Voice Dialer. It should now work properly with your exchange-sync'ed contacts. Please let us know if you still have any problems.

Simply go to the app store and re-download the app.

chassett replied on October 05, 2008 14:49 to the discussion "Doesn't work with Exchange syncronized contacts... This is a little rediculous to wait this long for a fix." in AdelaVoice:

good news. Apple just approved the new version of Voice Dialer. It should now work properly with your exchange-sync'ed contacts. Please let us know if you still have any problems.

Simply go to the app store and re-download the app.

Sorry for the delay... Once we submit to Apple, there is little we can do to speed up the process.

chassett set one of chassett's replies as an official response to "it keeps saying one moment please at start" in AdelaVoice

chassett replied on October 05, 2008 14:47 to the question "it keeps saying one moment please at start" in AdelaVoice:

Good news. Apple just approved the new version of Voice Dialer. It should now work properly with your exchange-sync'ed contacts. Please let us know if you still have any problems.

Simply go to the app store and re-download the app.

chassett replied on October 05, 2008 14:46 to the problem "Never stops analyzing contacts version 1.5.1" in AdelaVoice:

good news. Apple just approved the new version of Voice Dialer. It should now work properly with your exchange-sync'ed contacts. Please let us know if you still have any problems.

Simply go to the app store and re-download the app.

chassett replied on October 05, 2008 14:45 to the discussion "It's a nice splash screen and all but..." in AdelaVoice:

New version should be a little quicker on the splash screen. The next version (in a few weeks) will be even faster!

chassett replied on October 05, 2008 14:44 to the discussion "Is Veemail functionning with other language than English ?" in AdelaVoice:

VeeMail works in all languages, however its UI is in English. Also, it has a voice dialer built in to find contacts that works best in English as well. However, you can also choose contacts to send VeeMail to manually, if the dialer does not recognize your language. Lastly, the UI of the web application that your recipient uses to hear/view the VeeMail is in English.

Hope this helps.