Colin's dashboard

Colin replied on November 24, 2009 19:27 to the question "Order of bookmarks changing, no control seems possible." in Xmarks:

How many computers are you using Xmarks on? Are you using Xmarks for IE, Xmarks for Firefox, both? (Or maybe for Safari or Chrome?)

Colin replied on November 24, 2009 19:21 to the problem "First time sync loses local bookmarks." in Xmarks:

Ugh, that's no good. We'll see if we can figure out what caused that in the first place, but in the mean time you can use our backup and restore feature to get your old set of bookmarks back. Details on how to do that are here: http://wiki.foxmarks.com/wiki/Product...

Hope this helps!
Colin

Colin replied on November 24, 2009 19:17 to the question "How can I import my old bookmarks from an old hd?" in Xmarks:

Unfortunately, no Xmarks won't be able to help you find your old bookmarks. If you have a bookmarks.html file from your old harddrive, you should be able to open the Bookmark Manager in Firefox,click the "Import and Backup" menu, then select "Import HTML..." Follow the directions to import from an HTML file and navigate to the saved file you have. That should load things for you!

Hope this helps,
Colin

Colin replied on November 24, 2009 01:13 to the question "Why did Xmarks alphabetize my bookmarks?" in Xmarks:

Thanks for letting me know what worked. Xmarks for IE definitely should not alphabetize your bookmarks. I'll try to figure out what caused that and I'll let you know if we get a fix out.

Colin replied on November 24, 2009 01:12 to the problem "synchronization cancelled" in Xmarks:

It sounds like there may be a problem with the connections that are being made to our severs. Can you try going to the advanced options and changing the encryption setting to none. Does sync work after that?

Colin replied on November 24, 2009 01:11 to the problem "Xmarks replaced EVERY bookmark I had with a bbc.co.uk link" in Xmarks:

Wow, that's not good! Do you use any other browsers with Xmarks or just Xmarks for Firefox?

Colin replied on November 24, 2009 01:10 to the problem "Repeated login requests" in Xmarks:

Which version of Xmarks are you using, Xmarks for Firefox or something else?

Colin replied on November 24, 2009 00:52 to the problem "Windows 7 - Unable to sync bookmarks" in Xmarks:

I agree, I think that's a proxy error. Firefox and Chrome use different methods to connect to the internet, which is probably why things work in Firefox for you. I'm unsure of the best workaround for Chrome right now. :(

Colin replied on November 24, 2009 00:47 to the idea "Launch default browser for upgrades instead" in Xmarks:

Thanks for the heads up! I actually just made this change in Xmarks for IE, the new version should behave correctly. And I created a bug for Xmarks for Safari, we'll fix that up too.

Cheers,
Colin

Colin replied on November 24, 2009 00:45 to the question "Uninstall info needed." in Xmarks:

Sorry you're unhappy with Xmarks for Firefox! It can be uninstalled like any other Firefox extension (details here: http://kb.mozillazine.org/Firefox_:_F...).

Uninstalling Xmarks will not change your Firefox bookmarks.

Cheers,
Colin

Colin replied on November 24, 2009 00:34 to the idea "Want mandatory sign-in to Xmarks on public-use computer" in Xmarks:

I like this idea too, but it's not really how Xmarks currently works. The closest you can get to this is to use http://my.xmarks.com to access your bookmarks from your work computer.

Colin replied on November 24, 2009 00:32 to the question "windows 7 sync problems" in Xmarks:

One thing you can try doing is going to the advanced settings and changing the Encryption setting to none. Are you able to sign in after doing that?

Colin replied on November 24, 2009 00:30 to the question "How can I import my old bookmarks from an old hd?" in Xmarks:

Did you have Xmarks running on your old machine? If so, you boomarks are already backed up on our servers. Just install Xmarks on your new machine and when the setup wizard runs select the option to download your bookmarks from our servers. That should get everything back for you.

Colin

Colin replied on November 24, 2009 00:21 to the problem "Can't install new version (1.1.3)" in Xmarks:

What error do you see?

We've been running into an occasional issue with some users during the upgrade process. It's really, really annoying and I'm trying to track down the root issue. For now the easiest way to work around the issue is to re-download the old installer. When the new installer asks for the old one, point it to the file you just downloaded.

A couple of people have reported that this only works if you rename the old file to the exact same name that the installer is looking for. Like I said, it's really annoying. :) You can download the old installer here: https://static.xmarks.com/clients/ie/...

Hope this works!
Colin

A comment on the idea "Dealing with "Xmarks is already processing an action" errors" in Xmarks:

I've got a fix ready to go that should fix this. In the mean time you should be able to fix it by restarting Chrome, immediately going to the advanced Xmarks settings tab and manually starting a download. After the download syncing should work correctly. – Colin, on November 20, 2009 23:52

Colin replied on November 20, 2009 23:51 to the question "Sync error -50 with IE8" in Xmarks:

Usually doing a download from the advanced Xmarks settings and then a sync afterward should clear things up. Do you see that error during the initial sync after doing a download?

Colin

A comment on the problem "Windows 7 - Unable to sync bookmarks" in Xmarks:

What error are you seeing, "Error with sync stat response"? – Colin, on November 20, 2009 23:46

Colin replied on November 20, 2009 23:46 to the problem "Duplicate bookmarks" in Xmarks:

Can you send your username to support@xmarks.com so I can try to figure out what happened? Include a link to this thread and my name as well so I don't forget anything.

Cheers,
Colin

Colin replied on November 20, 2009 23:44 to the question "Sync alteration" in Xmarks:

I'm not entirely sure what's going on. Can you describe what you're doing and what ends up happening when you sync?

Colin

Colin replied on November 20, 2009 23:35 to the problem "Folders disappeared." in Xmarks:

Are you using Xmarks for Chrome as well? If so could you email your username to support@xmarks.com so I can try to track things down? Include a link to this thread and my name too so I don't forget anything. :)