ComcastCares1's dashboard

ComcastCares1 replied on November 17, 2009 22:15 to the problem "Comcast Collection scam!" in Comcast:

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ComcastCares1 replied on November 17, 2009 22:14 to the question "Comcast Collection scam!" in Comcast:

Lena,

We will investigate this for you. Please send us all the necessary information to the email provided below so that we can investigate.

We apologize for the trouble.

Mark Casem
Comcast Customer Connect
National Customer Operations
We_Can_Help@cable.comcast.com

ComcastCares1 replied on November 17, 2009 22:12 to the praise "Caller ID on TV" in Comcast:

I apologize for the experience. We will make this right for you. Please send us an email including the phone number linked to the account and a link to this page.

Mark Casem
Comcast Customer Connect
National Customer Operations
We_Can_Help@cable.comcast.com

ComcastCares1 replied on November 17, 2009 22:10 to the question "Video on demand error code 232" in Comcast:

It's a communication error. Did you try to re-access the Ondemand content and if so, did it work? Also, did we try to send a signal to your converter? Please let me know if you need further assistance.

Mark Casem
Comcast Customer Connect
National Customer Operations
We_Can_Help@cable.comcast.com

ComcastCares1 replied on November 17, 2009 22:08 to the question "Why Is Comcast Scamming me ?" in Comcast:

promotion vary per location. I will reach out to my contacts to assist in possibly extending you this offer or possibly a better one. Please send us your account information so that we can assist further.

Mark Casem
Comcast Customer Connect
National Customer Operations
We_Can_Help@cable.comcast.com

ComcastCares1 replied on November 17, 2009 22:06 to the question "How do I remove Caller ID from my TV?" in Comcast:

Nicole - we can remove the caller ID service for you. Please send us the phone number that is associated with your account.

Mark Casem
Comcast Customer Connect
National Customer Operations
We_Can_Help@cable.comcast.com

ComcastCares1 replied on November 17, 2009 22:05 to the problem "Why is ABC HD not in HD" in Comcast:

Hello Davey,

We will look into your account and see what's going on. Did you call the local office to have a signal sent? Please contact us and provide account info so that we can look into the problem.

Mark Casem
Comcast Customer Connect
National Customer Operations
We_Can_Help@cable.comcast.com

ComcastCares1 replied on November 17, 2009 22:02 to the problem "Comcast is lying to us" in Comcast:

Cody,

We would like to investigate this and get the problem resolved for you. Will you please send us your account info so that we can investigate?

Mark Casem
Comcast Customer Connect
National Customer Operations
We_Can_Help@cable.comcast.com

ComcastCares1 replied on November 17, 2009 21:54 to the problem "horrible service, all around" in Comcast:

Please send us an email including the account information. We will be happy to assist in getting the problem resolved for you.

We apologize for the trouble.

Mark Casem
Comcast Customer Connect
National Customer Operations
We_Can_Help@cable.comcast.com

ComcastCares1 replied on November 12, 2009 20:42 to the question "Comcast Billing nightmare- I want out!!" in Comcast:

Please email us at the email provided below. We would like to investigate this and assist with the situation. Please include the phone number linked to the account on your email.

Mark Casem
Comcast Customer Connect
National Customer Operations
We_Can_Help@cable.comcast.com

ComcastCares1 replied on November 12, 2009 20:41 to the question "Have you seen those "Don't fall for Fios" commercials?" in Comcast:

I would like to assist in getting this resolved for you. Will you please let me know the phone number on the account? Thanks in advance and I apologize for the trouble.

Mark Casem
Comcast Customer Connect
National Customer Operations
We_Can_Help@cable.comcast.com

ComcastCares1 replied on November 12, 2009 20:39 to the question "No DTA's available WTF!!! russians don't take a dump without a plan son...." in Comcast:

I apologize. What is your service address and Phone number on the account? I will reach out to our regional contacts to look into this.

Mark Casem
Comcast Customer Connect
National Customer Operations
We_Can_Help@cable.comcast.com

ComcastCares1 replied on November 12, 2009 20:37 to the question "Thomson DTA closed captions all spelled wrong" in Comcast:

Thanks for sharing this info. We are looking into the issue and we hope to resolve the problem as soon as possible. Will you please let me know what area are you from and the phone number on the account? Thanks in advance and we apologize for the trouble.

Mark Casem
Comcast Customer Connect
National Customer Operations
We_Can_Help@cable.comcast.com

ComcastCares1 replied on November 12, 2009 20:30 to the question "Comcast Business Internet/Phone w/ Static IP - General Cost Range" in Comcast:

I will check this for you. What area/address are you planning to have our service? Also, will you please include your best contact number?

Mark Casem
Comcast Customer Connect
National Customer Operations
We_Can_Help@cable.comcast.com

ComcastCares1 replied on November 12, 2009 20:24 to the problem "No audio feed from 8300HDC when TV is off." in Comcast:

HDMI connection requires the TV to be on. Please connect the box to audio equipment with RCA cables.

Mark Casem
Comcast Customer Connect
National Customer Operations
We_Can_Help@cable.comcast.com

ComcastCares1 replied on November 06, 2009 22:10 to the question "DVR had to be replaced" in Comcast:

We will look into this for you. Will you please send us the phone number on the account and a best number to contact you so that we can discuss this further?

Mark Casem
Comcast Customer Connect
National Customer Operations
We_Can_Help@cable.comcast.com

ComcastCares1 replied on November 06, 2009 21:58 to the problem "Comcast turned off our BUSINESS phone lines" in Comcast:

Martha,

We will get the right people involved to get this resolved for you. If you could please send us an email including a link to this page and the phone number linked to the account, we'll make sure that this is looked into. We would also appreciate the number to reach you.

I apologize for the troubles. Hopefully we can solve this problem as soon as possible.

Mark Casem
Comcast Customer Connect
National Customer Operations
We_Can_Help@cable.comcast.com

ComcastCares1 replied on November 06, 2009 21:53 to the question "Upsetting New Customer(for now) Tale of Woe." in Comcast:

I am truly sorry for the troubles that we caused. I will make sure that all your concerns are addressed. If you don't mind, will you please send us an email including the phone number associated with the account and a link to this page?

Thanks for providing the opportunity to assist.

Mark Casem
Comcast Customer Connect
National Customer Operations
We_Can_Help@cable.comcast.com

ComcastCares1 replied on November 06, 2009 21:45 to the problem "Thanks for taking away Fear Fest 09" in Comcast:

I apologize for the troubles we caused. Please contact us at the email provided below so that we can look further into this.

I would also like to thank you for the feedback. I will make sure that your feedback is communicated to the appropriate department.

Best regards,

Mark Casem
Comcast Customer Connect
National Customer Operations
We_Can_Help@cable.comcast.com

ComcastCares1 replied on October 27, 2009 19:37 to the question "Comcast - can you get your nose out of my family?" in Comcast:

Hello Walter,

I am sorry about the loss in your family.

If you were not able to provide the death certificate, you should have been asked to provide one of the following documents:

Obituary notice from a newspaper
Death announcement or
Funeral receipt

I apologize if you were not presented other options in providing the documents needed when you were changing the name on the account. If you need further assistance, please feel free to reach out to us.

Mark Casem
Comcast Customer Connect
National Customer Operations
We_Can_Help@cable.comcast.com