David Coletta's dashboard

Hi Norman. Unfortunately, we are having a problem with Document Services right now. I have called our system engineering group to take a look.

In the meantime, there is an alternative way to get to your documents. From the http://acrobat.com page, click on the "Buzzword" tile and sign in. Then, in Buzzword, click on the document icon in the upper right corner of the page, and you should be able to get to your documents.

If you have trouble finding that icon, here's another way to get there. In the same browser window, enter the following URL: https://share.acrobat.com/adc/adc.do?...

Good luck, and let me know if that works.

I'm in a bit of a bind, because, as an Adobe employee, I'm probably not supposed to comment on when this bug might be fixed, or in what upcoming version of the AIR runtime the fix might be available. So I'm going to just say again, we are WELL AWARE of this problem. Personally I will add that I find it annoying too and can't wait to see it fixed myself.

I just noticed that John Nack, principal product manager for Photoshop, posted some info yesterday on his blog about this question. See here: http://blogs.adobe.com/jnack/2008/08/....

Just wanted to say, we are aware of this problem with navigateToURL() in AIR when Firefox/Mac is the default browser, and we are tracking it. To the best of our knowledge it is only a problem on the Mac, not with Firefox for Windows.

I can't promise if or when it will be fixed, but I hope that it's at least some comfort that it's on our list.

On the Mac, you can just drag the AIR application to the Trash. More info here: http://kb.adobe.com/selfservice/viewC...

By the way, AIR apps no longer get installed to ~/Applications on the Mac. That was how it worked in beta versions of AIR, but as of AIR 1.0, they are installed to /Applications like most other Mac applications are.

glad to hear it!

If you have another minute, I would appreciate it very much if you could send me the email exchange you had with Adobe tech support. Please send it to buzzword_feedback@adobe.com and mention my name. Thanks!

Hi, I'm one of the acrobat.com software developers, and I think I can help.

First of all, I want to apologize if you had a bad experience with our tech support. I would like to find out more about exactly what happened there later.

Let me offer you an alternative way to sign up that you can try:
1) Visit https://buzzword.acrobat.com
2) Click on the Sign Up button in the upper right area of the page
3) Fill in the Sign Up panel that appears
4) After you finish the Sign Up process, you will enter Buzzword, one of the Acrobat.com applications.
5) Click on the Buzzword logo in the upper left area of the page.
6) Pick "Sign Out" from the menu that appears.
7) Another Sign In screen will appear. Be sure to click "Remember Me", and sign in again.

Now that you have signed in with "remember me" turned on, you can use all of Acrobat.com without having to sign in again, and when you return to the main page (www.acrobat.com) you won't have the problem you were having before.

If you try the above steps and you hit the same error, then I'd like to hear more details -- please provide the exact error message and ideally a screen shot if possible.

-David Coletta
Buzzword Developer, Acrobat.com
Adobe Systems Inc