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Hello Josh,

Please contact our customer service team: support@incipiotech.com or call 1-800-733-0088. We are happy to resolve this matter!

I have the same case as you, my iPhone never got wet but the sensor at the bottom turned "red". I live in Hong Kong so I went to my providers service center and got the same treatment, they did not even open the phone just assumed the unit got wet and they ask me to pay the whole amount of the phone in order to have a replacement unit. I filed a report to the HK Consumer Council and now I am waiting for the progress of my case. – Dindi, on November 05, 2008 21:27

Wife washed my iPod shuffle. Still works perfect. Let it dry completely before powering up.

I got my iphone literally not even three weeks ago, it was a gift from my boyfriend. my friend and I nEVER go to parties but for some odd reason we decided to go to on for the spirit of halloween, we went there i got very very drunk went to the bathroom and phone flew in to the toliet, i didn't even think about getting it out because i was drunk so i just started at it, and than i realized it and i jumped into get it i was still drunk so i went and told some people and everyone was like ahh man this sucks.

when i woke up the next moring my phone was not doing anything not functioning or anything, i went the at&t store and stupid enough told them i dropped it into the toliet and they basically said your screwed. when i woke up this morning my phone was able to turn on with a red light it works the phone the texts everything but the screen is still all fugded up i just put it in rice hoping that the red light will go away,
any suggestions ?

In my experience, Apple is exceptional at customer service.

i found a great place that will repair water damaged or any other type of damage to the iPhone
they work with AT&T and Apple with non warranty repairs

www.northbayelectronics.com is the website

as long as it is still wet inside, which you won't know, you should not turn it on. since the iphone is different from most other electronics in that is it not easy to open and let air dry, try some of the other tips (rice, silica gel) for about a week or so to make sure it is totally dry. if that still does not work, then you are probably looking at a costly repair or replacement. your chances of recover increase if it is totally dry - but are not excellent. it is never the same for two of them, no matter what -- the main difference is how long you let it dry and how long it was in the water (as in how much water got into it) – ekolsky, on October 24, 2008 03:39

bottom 3 rows of phone do not respond. phone did get wet. the phone turns on and off fine. top 2 rows work...any ideas what can be done to fix"?

Agreed. I cannot tell you how many times I've gone to write an email, turned my iPhone to the side and then face palmed.

I did NOT get my iPhone wet, but the mute switch on the side quit working. It moves like it is working, but it doesn't turn the ringer off. Vibrate still works, but I have to turn the volume down to get the "mute" the ringer. I went to the Apple store to exchange the adapter and thought they would of course cover my phone under the warranty. But found I had to make an appointment and come back to see someone about my issue. So I did. When I returned for my appointment, however, according to the "genius" that examined my phone - one of the moisture sensors had been tripped, negating the warranty. My phone is only three months old - I am the only one who uses it, and it has never gotten wet! But even the manager at the Apple Store - who never even looked at the phone himself - refused to honor the warranty. I couldn't believe it! I have been an Apple user and supporter for 20 years. I started on the Apple IIe. I currently have an new iMac and an older MacBook, that I was planning on replacing with the new MacBook just announced. I bought the first iPhone the day it came out, and the G3 as soon as it came out. I am in the education field, and I have argued with my colleagues for years about the virtues of the Mac vs. PC's. To say I have been a strong proponent of Apple would be a huge understatement. I have heard that as Apple is getting more of the market share, customer service and satisfaction have also gone down, while product quality has also gone down. But I didn't believe it. I have always been so satisfied with my Apple products. I can't believe they have this policy and refused to fix or replace my iPhone. I have no idea what would "trip" one moisture sensor. If it really got wet - wouldn't more than one sensor get wet? And besides that, how could that issue have anything to do with the mute switch on the other end of the phone - even a "genius" could figure this out. Instead of caring about my business and giving me customer satisfaction, they took the "easy out". I am very upset and disappointed about this response from a company that I have supported for so many years. I am only one customer, but a lot of people treated like me can make a difference. I feel like I have no recourse except through this website.

I'm wondering if it's due to a very weak ATT signal at my house. I'll try airplane mode first tonight to see if it happens again. – windborn, on October 14, 2008 13:18

I also have this issue except i don't have it plugged in overnight just asleep. No WiFi, no Bluetooth, fetch turned off, brightness set low and auto. I took it to the apple store who replaced my phone with a new one. After fully charging and restoring the phone. I found this one stone cold dead eight hours later. I'm wondering if it's one of or all of the third party apps. I put on the phone? Next I will try deleting them all and seeing what happens.

Also .. check your fetch / push settings on your iPhone they will drain power along with any blue tooth devices that your iPhone is keeping in contact with. The new Patch helped quiet a bit.

hii i woke up one morning to find out that the top of my screen didnt work.. you can see all of the icons but the top half does not react if it is touched.. it is really annoying and i bought this iphone from a friend with no warranty. Is there a way that i can get it replaced at the apple store if there is no warranty or contract with at&t? or does anyone have a way that i canfix it myself? I already tried restoring it....

How I fixed my wet iPhone, out of warrenty, on my own (with the help of fellow net people).

http://blogs.myspace.com/index.cfm?fu...

Well I always vote for a quality case and not trust myself not to scratch the screen. I have used the OtterBox Defender Series case for about a year now and I am brutal on my iPhone. The case has protected the screen and even the back of my iPhone looks like new. Maybe something to consider .

The long backup issue is generally reported (and confirmed by me) is fixed in 2.1. Check your Settings for the device and make sure it's set to sync (make sure it's not set for manual syncing, make sure under "Podcasts" and "Music" tabs you have syncing enabled.