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steph replied on August 28, 2009 19:26 to the idea "Support for identi.ca" in atebits:

I'm a huge Tweetie fan but heart-broken that I can't add my identi.ca account there.

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steph replied on August 27, 2009 09:52 to the problem "evernote crashes on iPhone whenever saving or loading photo notes." in Evernote:

Actually, here's what happened: I did indeed delete the evernote app and reinstall, and reproduced the 4-5 notes that were "stuck".

What I just noticed is that these notes DID sync (when I logged out and back in? when I reinstalled? I don't know) but without their title.

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steph replied on August 27, 2009 09:21 to the problem "evernote crashes on iPhone whenever saving or loading photo notes." in Evernote:

I'm afraid that didn't work. Logged out everywhere, even restarted iphone, logged back in, and error u5 is still around.

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steph replied on August 27, 2009 09:12 to the problem "evernote crashes on iPhone whenever saving or loading photo notes." in Evernote:

I'm having all these problems (crash upon photo note creation, frozen notes with u5 error, crash upon deletion). Am going to try logging out everywhere to see if it works!

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steph replied on August 27, 2009 09:10 to the problem "iPhone app won't delete notes, and usually crashes when I try" in Evernote:

I can delete on my computer, but the notes which are "stuck" (unknown error u5), at least, make evernote crash when I try and delete them.

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steph started following the problem "iPhone app won't delete notes, and usually crashes when I try" in Evernote.
steph started following the problem "evernote crashes on iPhone whenever saving or loading photo notes." in Evernote.
steph started following the question "evernote for iphone having erratic synchronization errors with photonotes." in Evernote.
steph replied on May 29, 2009 09:39 to the problem "please fix twitter support process" in Twitter:

Thanks Charles, you solved the problem for me!

I know you guys are overloaded -- still, I'm sure there is stuff that can be done (well, like what you just did for me here) to help make it less frustrating for us. I'm certain you know all this -- but getting robot mail after robot mail really sucks when you're stuck.

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steph replied on May 28, 2009 09:03 to the problem "please fix twitter support process" in Twitter:

please use #fixsupport if you tweet this.

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steph started following the problem "Twitter support requests are automatically closed. How do you reach support?" in Twitter.
steph reported a problem in Twitter on May 28, 2009 09:01:

please fix twitter support process
I love Twitter. I've had an account since 2006. I've convinced more people than I can count to sign up for the service.

But their customer service, right now, sucks.

I'm not alone (a quick search here on Get Satisfaction):

- http://getsatisfaction.com/twitter/to...
- http://getsatisfaction.com/twitter/to...
- http://getsatisfaction.com/twitter/to...
- http://getsatisfaction.com/twitter/to...
- http://getsatisfaction.com/twitter/to...

I could continue...

My plight? Created an account for my stepmom. She mistyped her e-mail address, and messed up her password. So, we're locked out of the account.

- I reported the problem on Feb 20, it was closed Mar 13
- I reported it again on Mar 20, it was closed May 27
- I reported it again May 27

To add insult to injury, the e-mail notifying me that "Twitter hasn't been able to get to my request", states "If none of these resources have helped you and your issue is urgent, please reply to this email and let us know." -- I replied to the e-mail, and got a bounce, telling me I couldn't update a closed ticket.

Twitter, if you close my ticket, don't tell me I can update it.

It's not enough to have a way for people to send in support requests. I'm sure there are people behind the scenes working on the tickets, but obviously, either they are completely understaffed or their processes are broken.

There should be a clear process other than "e-mail support" for people locked out of their accounts.

Getting robot answers to requests there clearly is no "self-help" for does not give me the impression Twitter cares one bit about my experience as a customer -- though I'm sure they do care, they're not doing much to show it.

So, Twitter -- aside for my original request and problem, here's another one: your support needs some work. I know you have lots to deal with on the support front, but that shouldn't be an excuse for providing shitty service to your users when they're in trouble and need your help.

Thanks for listening.
A comment on the problem "We want all @ replies reinstated" in Twitter:

Agreed. Main reason I want partial conversations is not to follow new users, it's simply to have access to all the "twitter-life" of the people I follow. – steph, on May 13, 2009 21:22
steph replied on May 13, 2009 21:13 to the problem "We want all @ replies reinstated" in Twitter:

I think that maybe a way to make the old setting less confusing is to make it a checkbox saying:

- hide @replies directed to people I don't follow

Simple, no?

It could even be checked by default.

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steph replied on May 13, 2009 06:37 to the problem "We want all @ replies reinstated" in Twitter:

This happened already 2 years ago, almost exactly. Please, Twitter: at the time you backstepped, which seems to mean you recognized it was a mistake, right? I really hate missing out on the part of my friends' tweets which does not directly involve me. Please bring the option back.

Two years ago, we loved our partial conversations: http://climbtothestars.org/archives/2... - we still do.

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steph started following the problem "We want all @ replies reinstated" in Twitter.
steph reported a problem in Tumblr on May 10, 2009 10:44:

Flash 9 required for listening to audio
A few weeks ago, Tumblr started telling me that Flash 9 was required to listen to audio posts. I used to be able to listen to them fine. What's happened here? As far as I know, I have Flash 9 installed (Firefox, OSX -- works fine in Safari)
steph shared an idea in Buxfer on May 06, 2009 09:39:

Inactive Twitter account: point to here?
After sending a few messages to your Twitter account, I realised it was inactive and had been for many months. How about putting a last tweet saying "we're not here, but find us on Get Satisfaction" with the URL?
steph asked a question in Buxfer on May 06, 2009 09:38:

Tags shouldn't be case-sensitive
As I use both the web interface and my iPhone to enter transactions, I end up having duplicate tags for almost everything: Food and food, cff and Cff, Train and train.

I think Buxfer should either make tags case-insensitive or allow us to define alias (Cff = cff).

Thanks!

An extra idea: quick workaround would be to allow people to rename tags to an already existing tag. I could rename Manger to manger and that would replace all my Manger tags by manger, even though manger already exists.
steph started following the idea "Income as a budget category" in Buxfer.

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