Jason Arnold's dashboard

Jason Arnold replied on January 15, 2009 18:06 to the question "Why didn't I get the 2nd edition?" in O'Reilly Media:

Hello Bud,

Was this a PDF or a Print book purchase? if you could please provide me with more details on exactly what was purchased, I can better assist you.

Jason Arnold replied on January 15, 2009 18:05 to the question "bought print book, upgrade to ebook?" in O'Reilly Media:

Hello allierogers,

If you would like to upgrade to the eBook, please give our customer service department a call and we will help you out with that.
1-800-775-7330 7am-5pm M-F -8GMT
707-827-7019

Jason Arnold replied on January 15, 2009 18:03 to the question "What is my order status?" in O'Reilly Media:

Hello Robert,

My apologies for the delay in response. There was an error preventing your order from being correctly processed. This has been fixed and your order was sent to our warehouse for processing on the afternoon of the 13th.

Jason Arnold set one of Jason Arnold's replies as an official response to "How do I register Apps downloaded book?" in O'Reilly Media

Jason Arnold replied on January 15, 2009 17:41 to the question "How do I register Apps downloaded book?" in O'Reilly Media:

Hello endex,

Please use ISBN 9780596521677 to register this product.

Jason Arnold replied on January 08, 2009 00:10 to the question "Book: Adobe Photoshop CS4 One-on-One "the missing videos"" in O'Reilly Media:

Hello melt,

The video files were posted in full on Safari and are accessible via the book page when signed in to your Safari account. While signed in, you'll see a heading under the Overview section as follows:
"The DVD videos are available on Safari. Please click here."

Jason Arnold replied on January 07, 2009 23:57 to the question "Book: Adobe Photoshop CS4 One-on-One "the missing videos"" in O'Reilly Media:

Hello melt,

The videos for this title are provided on the DVD that comes with the print book. We do not make companion videos available on the O'Reilly website.

As for whether the videos were meant to be posted on the Safari site or not, I will have to check in to that.

Jason Arnold replied on January 07, 2009 21:43 to the problem "Unable to download the LearningRailsCode.zip" in O'Reilly Media:

Hello Spongeboy,

I just downloaded this file myself and I was able to open it with WinZip without error. Were you perhaps using a different program to decompress this file?

I also just tried extracting it with WinRAR and was able to do so with no problems.

Jason Arnold replied on January 07, 2009 19:50 to the idea "iPhoto 09 and iMovie 09" in O'Reilly Media:

Hello bulldog,

We are currently working on a new title for each of these subjects. You should see something on our website in the next few months.

Jason Arnold replied on December 29, 2008 20:14 to the problem "only in english?" in O'Reilly Media:

Hello danielechit,

We only release our products in English. For other languages, we license our product to companies that are interested in translation. The only way there would be an Italian version of this app, is if someone were to license the product from us and then do a translation.

Jason Arnold replied on December 23, 2008 23:45 to the question "Python Cookbook for Python 3.0?" in O'Reilly Media:

Hello Y. Lee,

We are currently considering updating our Python titles for Python 3.0. We do not have any concrete plans at this time. Please check back at a later date.

Jason Arnold replied on December 23, 2008 23:11 to the question "Is iPhone the Missing Manual for iPod Touch also?" in O'Reilly Media:

Hello Robin,

iPhone: The Missing Manual is specifically intended for the iPhone. I recommend taking a look at the iPod: The Missing Manual - http://oreilly.com/catalog/9780596522...

Jason Arnold replied on December 18, 2008 18:53 to the problem "xampp won't run" in O'Reilly Media:

Hello wdslee,

Are you having trouble with a specific part of one of our books? If so, which book and what section?

Jason Arnold set one of Jason Arnold's replies as an official response to "Upgrading to print+pdf version of book?" in O'Reilly Media

Jason Arnold replied on December 18, 2008 18:52 to the question "Upgrading to print+pdf version of book?" in O'Reilly Media:

Hello Mark,

Please give our customer service department a call:
1-800-889-8969
707-827-7019

We'll be happy to help you out with this upgrade.

Jason Arnold replied on December 16, 2008 18:15 to the question "Why does O'Reilly have a whole zoo for a mascot?" in O'Reilly Media:

Hello yadaman,

Personally, I've always considered the Tarsier, "vi guy", to be our mascot. He is the most prominently featured on our website. As for why we use animals, you can find an article here:
http://oreilly.com/pub/a/oreilly/news...

And more on the creation process here:
http://oreilly.com/news/lejeune_0400....

Jason Arnold replied on December 16, 2008 18:03 to the question "where the heck are Bills books on this site?" in The O'Reilly Factor:

Hello jim,

You're visiting the wrong site. We're O'Reilly Media and we sell computer related titles. We are not related to Bill O'Reilly or The O'Reilly Factor in any fashion.

If you're looking for Bill, I recommend visiting this site:
http://www.billoreilly.com/

As for the correct place to post questions related to Bill O'Reilly or The O'Reilly Factor:
http://getsatisfaction.com/theoreilly...

Jason Arnold replied on December 15, 2008 18:12 to the question "received CS 4 book but have CS3 program" in O'Reilly Media:

Hello kathryn,

Please view Adobe's feature comparison chart here:
http://www.adobe.com/products/photosh...

As you can see, there are a number of new features available in CS4. Deke's book will cover many of these features and you will have no use of that coverage while using CS3. Of course, the book will also cover things applicable for CS3, but its not quite the right fit. If you want something that will correctly cover the program you're currently using, then you'll want Deke's CS3 title.

If you did order the CS3 title and received the CS4 title, I would take that up with Amazon's customer service. They have always been very helpful when there have been errors with my shipments.

Jason Arnold replied on December 13, 2008 07:49 to the question "Java Shmava" in O'Reilly Media:

Hi none,

Java enables you to do a lot of things via your Web Browser. If you didn't have it, many internet sites would be less useful/interesting. For more information, visits Sun's website:
http://java.com/en/download/whatis_ja...

Jason Arnold replied on December 11, 2008 17:02 to the idea "Donald Trump" in The O'Reilly Factor:

Hello Charlie,

Please post your suggestions and questions for Bill O'Reilly in the appropriate place:
http://getsatisfaction.com/theoreilly...