Efe's dashboard

Efe replied on June 21, 2009 13:54 to the question "Multiple Area codes and Different phones" in Rebtel:

RR,

Your Rebtel numbers for both area codes will still work. The only difference is that your contact list will show the local numbers assigned for the area code you choose as your preferred one.

Efe replied on June 21, 2009 13:50 to the problem "User busy problem" in Rebtel:

Hi joe and malindabalinda,

Sorry to hear about the issues you experienced.

Could you please send us an email to customerteam@rebtel.com so that our technical team can help you out?

Thanks and sorry for any inconvenience.

Efe replied on June 21, 2009 12:10 to the problem "2 landlines with 2 different rates" in Rebtel:

Maureen,

Could you please let send us an email to customerteam@rebtel.com with the numbers involved so we can look into it?

Thanks in advance!

A comment on the question "How can I change my preferred number?" in Rebtel:

Ole,

Please contact us at customerteam@rebtel.com so we can help you out with verifying the number. – Efe, on June 21, 2009 12:08

Efe replied on June 21, 2009 12:06 to the problem "Small Call to China Doesnt Work" in Rebtel:

myrebtel,

We'll be happy to help you if you send us an email to customerteam@rebtel.com with a description of the problem and the numbers involved.

Thanks in advance!

A comment on the question "I want to change my credit card details..How?" in Rebtel:

Gishola,

Do you get this message when trying to pay with one of the 5 cards you have used before or are you trying to use a 6th card?

Take in mind you can also make payments through Paypal. – Efe, on June 21, 2009 12:04

Efe replied on June 21, 2009 12:02 to the question "The ph rings from my side, dont know if it rings in the other end: after the first attempt, there is busy tone for more than 10 mins." in Rebtel:

Sid,

Sorry to heat about the issue you experienced.

I will bring this issue up with our technical team so that we can correct it.

Could I bother you with sending us an email with the calls involved so that we can make things right for you?

Thanks in advance!

Efe replied on June 21, 2009 12:00 to the question "Special rates validity 30 days or 60 days?" in Rebtel:

RR.

The current offer is valid for 60 days.

Rebtel subscribers will be able to make calls at a reduced rate to India for a 60-day period following a prepayment of $ 25 USD or more. The offer is valid for qualified payments from 09/03/ 2009 until 6/8/2009 unless communicated otherwise.

The other offer you mention with the 30 day period expired in January.

Efe replied on June 21, 2009 11:55 to the question "Calls to Philippines and Indonesia not working from US" in Rebtel:

Hi there RNH,

Sorry to hear about your problem.

Could you please send us an email with your details to customerteam@rebtel.com so we can check why you are not being able to get connected?

Thanks!

Efe replied on June 18, 2009 08:11 to the question "Calling from a hidden number" in Rebtel:

Alberto,

Rebtel connects calls seamlessly when we recognize your phone through CallerID.

If you are calling from a private or hidden number you will always be asked if you are a member. You will then be asked for your registered phone number and PIN.

Efe replied on June 18, 2009 08:09 to the question "I need help verifying my phone" in Rebtel:

Hedayat,

If you have issues with the verification of your number, you can also verify it by calling any Rebtel number from the phone you want to verify.

If this still doesn't work you are always welcome to contact us at customerteam@rebtel.com and we'll help you out from there.

Efe replied on June 18, 2009 07:44 to the question "account has been locked" in Rebtel:

Vivian,

Please contact us at customerteam@rebtel.com so we can help you with this issue.

Efe replied on June 18, 2009 07:18 to the question "Rates to Dominican Republic" in Rebtel:

aldrin,

Thanks for using Rebtel. We are happy you are using us to save money on your international calls.

We strive to provide the lowest possible rates with the highest quality to all of our customers.

Take in mind that Dominican Republic is a Rebtel Country now, so you can make free Smart Calls with Rebtel. You can find more information about Smart Calls here: http://www.rebtel.com/en/How-it-works...

Efe replied on June 17, 2009 18:08 to the question "System is up and running" in Rebtel:

We should be up and running now.

Thanks for your patience and understanding.

Efe asked a question in Rebtel on June 17, 2009 15:47:

System is up and running

The system is a bit unstable due to some upgrades we made recently.

Our technical team is working to have the service up and running asap.

Please bear with us.

A comment on the problem "Payment failed 4 times yet bank account charged!" in Rebtel:

Please note that if a payment has failed, sometimes your credit card company books the money for the transaction, but it is not charged and goes back to your account after a few days.

If you have already sent an email to support it is just a matter of time until you receive a reply. How long ago did you send the email? – Efe, on June 17, 2009 12:00

Efe replied on June 17, 2009 11:45 to the problem "German cell to US cell smart call not working - received message "# not in service"" in Rebtel:

Ginette,

Could you please contact us at customerteam@rebtel.com with the German number that your friend calls so that we can make some tests?

Sorry for any inconvenience.

A comment on the question "balance not reflected" in Rebtel:

I would recommend to check your phone manual for instructions on how to do this. – Efe, on June 17, 2009 07:52

A comment on the question "balance not reflected" in Rebtel:

You could try calling from your mobile to another mobile or landline that is close to you and check which number appears.

Are you asked "If you are a member, press 2" when you call to a Rebtel number? – Efe, on June 17, 2009 07:41

Efe set one of Efe's replies as an official response to "balance not reflected" in Rebtel