Efe's dashboard

Efe replied on June 12, 2009 14:52 to the problem "UK Orange calls fail" in Rebtel:

Will,

We are experiencing temporary disturbances. We are working to resolve it asap.

Thanks for bearing with us.

Efe replied on June 12, 2009 09:36 to the problem "drop calls constantly" in Rebtel:

Jay,

Please do send us an email to customerteam@rebtel.com and we'll make things right for you.

Sorry for any inconvenience.

Efe replied on June 10, 2009 07:01 to the question "Rechanging less than $10 not possible" in Rebtel:

abburi,

That is correct. The minimum amount you can add on Rebtel is $10 USD.

Efe replied on June 09, 2009 13:03 to the question "voice mail problem wiith the smart call!?" in Rebtel:

M.Emin,

Most likely your friend's operator in Turkey is redirecting you to his voicemail because he denied the call by pressing the "No" button.

Ask him to answer and hang up immediately to avoid this from happening.

Efe replied on June 09, 2009 13:01 to the question "Calling UK mobile that's in Ibiza" in Rebtel:

Vicki,

We wouldn't recommend that your daughter user her UK phone while in Ibiza since her phone operator can charge her for roaming outside UK, even for receiving calls. Rebtel doesn't handle roaming charges.

Ask her to get a SIM card in Ibiza and call her to that number instead.

Hope this helps!

Efe replied on June 09, 2009 08:52 to the question "Local number, not local" in Rebtel:

Jake,

The Rebtel number to your friend is automatically mapped by us to the nearest city.

If for some reason the number is not local, it could be that we do not have numbers in his city.

Could you please send an email to customerteam@rebtel.com so that we can look into it?

Thanks!

Efe set one of Efe's replies as an official response to "Why can't Rebtel accept any of my credit cards?" in Rebtel

Efe replied on June 08, 2009 08:02 to the question "Why can't Rebtel accept any of my credit cards?" in Rebtel:

Steven,

Thanks for your feedback and I'm sorry that you have had so many issues while making payments.

I totally understand your frustration and I can only apologize for the issue syou have stumbled upon. Our payment provider was down while you were trying to make a payment. This is not an excuse but an honest explanation.

We are looking into implementing backup providers to avoid this kind of situations.

Thanks for understanding and sorry again for any inconvenience.

Efe replied on June 08, 2009 07:49 to the question "Is my number registered or not?" in Rebtel:

Mikael,

When you log in, could you try entering your number in international format with country code first?

If you have already tried this and didn't work, could you please send us an email to customerteam@rebtel.com so that we can look into it?

Efe set one of Efe's replies as an official response to "how can i call by pay as you go phone" in Rebtel

Efe replied on June 08, 2009 07:45 to the question "how can i call by pay as you go phone" in Rebtel:

Lacky,

You can use any type of phone with Rebtel (landline, mobile, prepaid, post-paid).

You will always pay for the call to the local Rebtel number in the city you select as your closest one. The rate you pay for local calls depends on your operator.

Efe replied on June 03, 2009 07:16 to the problem "new number won,t connect" in Rebtel:

Christine,

Please contact us at customerteam@rebtel.com for this kind of issues.

A comment on the question "multiple country usage" in Rebtel:

Ham,

Your US Rebtel numbers will stay the same when you set back your preferred US number. – Efe, on June 03, 2009 07:14

Efe replied on June 02, 2009 14:31 to the question "I want to stop using the service" in Rebtel:

Jenny,

You are welcome to contact us by email or post in a constructive manner in this forum. I will delete all the posts where you are advertising for another brand. Please use their own spaces for advertising.

Efe started following the idea "Repeat: SMS/texting" in Rebtel.

Efe set one of Efe's replies as an official response to "Unable to call rebtel numbers from my landline" in Rebtel

Efe replied on June 02, 2009 13:44 to the question "Unable to call rebtel numbers from my landline" in Rebtel:

Rajitha,

Is your landline number registered under your account?

If not, then try adding your landline number to your account by logging in, clicking on Settings->Manage phones and following the instructions.

If so, please contact us at customerteam@rebtel.com so we can check what might be wrong.

A comment on the question "Call cant be completed as dialed!!" in Rebtel:

I will send you an email with instructions soon. – Efe, on June 02, 2009 11:00

Efe replied on June 02, 2009 10:00 to the question "Call cant be completed as dialed!!" in Rebtel:

Evelyn,

I made a test call to the number you added as a contact and it is an invalid number.

Please double check all the digits and edit your contact. Once you add a valid number you shouldn't have any problem.

A comment on the question "Calling or Payment issues? Email us at customerteam@rebtel.com instead!" in Rebtel:

Jenny,

I'm really sorry to hear that you feel the way you do.
Due to the nature of our service it is necessary that you contact us by email when you experience issues so that we can see the call examples of the failed calls, identify the issue and fix it. When you had the issue a week ago, I kindly asked you to send us an email and identify yourself as jenny from getsatisfaction so that we could put special attention into your issue and make it up for the trouble you experienced. Unfortunately we didn’t find your email.

Regarding the post you claim that we erased, we have not erased it, but you posted it in another thread: http://getsatisfaction.com/rebtel/top...
We are not the company who likes to censor, rather we are very open and let everyone say what they think about Rebtel. However, there is a line between saying what you think about us, and using our forums to advertise other services.

I apologize again if we couldn’t meet your expectations, and if you still want to give us the chance to make things right for you please feel welcome to email us.

If you decide to come back to getsatisfaction, please read these guidelines before posting: http://getsatisfaction.com/community_... – Efe, on June 02, 2009 07:15