Efe's dashboard

Efe replied on June 01, 2009 10:40 to the question "paying twice for a service!" in Rebtel:

Chris,

First of all sorry to hear you charged so much by Orange.

Rebtel assigns local numbers in your country and your phone company shouldn't charge more than for a local call in the city you selected at signup.

However, the fact that you mention "when I got back to the UK" makes me think you used your phone while roaming outside UK.

Roaming is charged by phone operators (not Rebtel) for providing you service in a location that is different from the home location where the service was registered (UK).

To avoid being charged for roaming by your operator the best thing to do on arrival to another country is to purchase a local SIM card. Doing so allows you to make and receive calls via a provider in the country of destination, rather that your normal domestic provider. Make sure to choose a SIM card with the cheapest rates for calling local numbers in the country where you buy it.

This info is also on our Usage FAQ at http://www.rebtel.com/en/Get-Help/faq...

If your charges are not for roaming, then please do send us a copy of your phone bill so we can take a look at the charges.

Efe replied on June 01, 2009 09:28 to the question "Cannot contact." in Rebtel:

Falina,

Is it a message from your phone operator or Rebtel? Rebtel doesn't have any such message.

Could you please contact us at customerteam@rebtel.com so we can look into it?

A comment on the question "Interruptions in calls made to Australia" in Rebtel:

Please contact our support by email and they will help you out. – Efe, on May 28, 2009 15:36

A comment on the question "Interruptions in calls made to Australia" in Rebtel:

Sanjay,

Have you tried contacting our support at customerteam@rebtel.com? – Efe, on May 28, 2009 15:05

A comment on the question "Can I have 2 phones active for my rebtel service?" in Rebtel:

Telma,

You can make calls from any of your registered phones in any country. However you can only receive Rebtel calls in the number you selected as the preferred one. – Efe, on May 28, 2009 15:04

Efe replied on May 28, 2009 15:01 to the question "multiple country usage" in Rebtel:

badboyadz,

Sorry for the late reply, I must have missed your post.

Yes. However, you'll need to buy a SIM card in the country you're visiting, and set it up as your preferred number for the service to work as it is intended. Rebtel doesn't handle roaming costs.

All your Rebtel numbers will change to local numbers in the country you're visiting. (When you get home, simply change your preferred phone again and your numbers will change back to local numbers in your home country again.)

Efe replied on May 28, 2009 13:02 to the question "Smart call charges" in Rebtel:

Garima,

Smart Calls are free of charge. You friend has 10 seconds to hang up and call back.

If your friend doesn't hang up in 10 seconds, then you will be charged for the first minute.

Efe replied on May 28, 2009 11:02 to the question "How do I change area code for my Rebtel numbers?" in Rebtel:

Rocky,

To change the area code of your numbers log in, click on "Settings", then on "Manage phones" and click on "Change area code"

However, I see that you want to change the prefix in China. We are constantly working to add more numbers in more cities but at the moment we only have local numbers in Beijing.

Efe replied on May 28, 2009 08:14 to the question "my reward for telling many friends." in Rebtel:

Ada,

Thanks for helping us spread the word.

Please send this kind of issues to customerteam@rebtel.com with all the necessary details.

Efe set one of Efe's replies as an official response to "Smart Calling" in Rebtel

Efe replied on May 27, 2009 15:05 to the question "Smart Calling" in Rebtel:

Jon,

It is not required that both parties are Rebtel users, it is enough that one of you is.

It is not required that you have credit on your account either, since Smart Calls are free.

All you and your friend will pay is the local call to your phone provider.

Efe replied on May 27, 2009 14:23 to the question "preferred line; number not shown" in Rebtel:

Bo Gao,

Could you please send us an email to customerteam@rebtel.com with the numbers involved so we can have a look?

Efe replied on May 27, 2009 14:22 to the question "T-Mobile in UK charging International Rate" in Rebtel:

Beth,

Really sorry to hear this.

Could you please send us a copy of the bill to customerteam@rebtel.com so that we can have a look at what T-Mobile is charging for?

A comment on the question "Can't connect my call" in Rebtel:

Theresa,

Can you please send us the background of your case to customerteam@rebtel.com so we can have a look? – Efe, on May 27, 2009 14:20

A comment on the question "trouble with use of double dial feature" in Rebtel:

Rajneesh,

Please contact us at customerteam@rebtel.com so that we can check if there is something wrong with the number you are double dialing. – Efe, on May 27, 2009 14:17

A comment on the question "can i call from an additional number ?" in Rebtel:

Omar,

Log in to your Rebtel account and add contacts. Rebtel will give you a local Rebtel number for each of your contacts. – Efe, on May 27, 2009 14:15

A comment on the question "they didn't give my contacts the local numbers for calling me" in Rebtel:

Justin,

Sorry for that, I missed the obvious. Macao is not yet a Rebtel country.

It is only possible to make Collect or Smart Calls between Rebtel countries. I enclose a link to the list of countries where we have service: http://www.rebtel.com/en/Rates/Rebtel... – Efe, on May 26, 2009 14:21

Efe replied on May 26, 2009 12:39 to the question "they didn't give my contacts the local numbers for calling me" in Rebtel:

Justin,

Log in to your Rebtel account, click on your contact's name and then on "Your friend can call you back - find out how" and you will see the callback number.

A comment on the question "I want to stop using the service" in Rebtel:

I have tried to find you in our support email records but I couldn't find you. Could you please send us an email and let us know that you are jenny from getsatisfaction so that we can make things right for you? – Efe, on May 26, 2009 09:33

Efe replied on May 26, 2009 07:47 to the question "Collect call from non-rebtel phone with caller ID blocked" in Rebtel:

Jimmy,

We connect calls based on CallerID recognition. If your friend has a private number he will be asked to enter his phone number so that we connect the call.

A good idea would be have him sign up to Rebtel so that he can also choose a PIN number.