Emmy's dashboard

Emmy replied on November 28, 2009 20:11 to the problem "I cant remember the email address I used when I signed up." in Yola:

Hi Mike,

Can you email this information to us at support@yola.com and we can give you the email address you used when signing up. We don't want to put your personal details in the public forum.

Thanks,
Emmy

Emmy replied on November 28, 2009 19:51 to the question "Membership System That Works For Yola!-1 Week Away!" in Yola:

Cool Nick, looking forward to checking out your finished product!

Emmy

Emmy replied on November 28, 2009 19:49 to the update "Yola.com experiencing technical difficulty" in Yola:

Hi Kendall,
I wonder if possibly this is a caching issue. I have taken a look at your site and see various Christmas images on the pages, here is what I see on the home page:


Can you try clearing your browser's cache, here is some more information on how to do this: Clear Browser Cache.

Let me know if this doesn't solve your problem

Emmy

A comment on the question "Why can't I resize thumbnails?" in Yola:

Stephanie,
Andre is currently offline, so if you have just replied to him he won't be available to answer you; I just wanted you to know that. If you would like to explain the problem you are having here, I can try to assist you, otherwise Andre will reply to you when he is online again.

Emmy – Emmy, on November 28, 2009 19:44

A comment on the problem "I have deleted a page from my site pages and I can still visit it if I type it's url in... Why is this?" in Yola:

Stephanie,
The only reason I am not going to delete your previous comment is because I want to reply to you.

You have made some very rude comments on various threads today, and even if you are feeling frustrated, that is just not acceptable in this forum. If you cannot rephrase your questions/comments to be less argumentative and rude, then you will find the community will not be open to providing you with help.

Please take a look around this forum at the people who participate here. They do not personally attack each other or employees with comments such as "you're an idiot". This can be a very helpful place for Yola users, and I hope you will choose to stick around and treat others here with respect.

Kind Regards,
Emmy – Emmy, on November 28, 2009 19:40

A comment on the update "Yola.com experiencing technical difficulty" in Yola:

Hi Kendall,
I'm sorry you are having this problem. Can you tell me your url and I will take a look at your site.

Emmy – Emmy, on November 28, 2009 19:19

A comment on the question "How can I tell how much traffic my site is getting?" in Yola:

Hi Samantha,
To get stats on your site such as visitor numbers and the behavior of visitors on your site you need to install some type of tracking. We would suggest using Google Analytics, here is a link to a tutorial with more information on how to install this: Tutorial: Adding Google Analytics.

Hope this helps!

Emmy – Emmy, on November 28, 2009 17:09

A comment on the question "What can I do about the heading fonts?" in Yola:

Hi Amy,
You can change the style of the headings using the Style icon on the Edit Toolbar (it is the A). Unfortunately at this time the block headings in the blog cannot be changed.

Does this information answer your question? Please let us know if it doesn't.

Emmy – Emmy, on November 28, 2009 00:24

Emmy replied on November 28, 2009 00:14 to the question "Paypal error message" in Yola:

Hello jwoodperson,

I will have to speak with an engineer as to why this may be happening. I am not sure that we will be able to remove encryption, but I will look into this and someone will post back here when we have more information for you.

Kind Regards,
Emmy

A comment on the problem "Can't Remove Countdown?!" in Yola:

Ok; sorry that didn't work. We will assist you further via email.

Emmy – Emmy, on November 27, 2009 23:45

Emmy replied on November 27, 2009 22:48 to the problem "Can't Remove Countdown?!" in Yola:

Hello,
Are you trying to delete the widget by clicking on the x in the upper right hand corner of the widget? If you are not able to delete the widget this way, can you please do a few things for me and then try again deleting the widget again:

1. Clear your browser's cache. This link has more information: Clear your browser's cache.

2. Try loading the site in a different browser (eg. Firefox, Safari, Internet Explorer). We would suggest using the Firefox browser as this browser seems to work best in the Yola environment. It is a free download if you would like to give it a try: Download Firefox.

If you are still unable to delete the widget can you please email us at support@yola.com and we can try to help you further from there.

Thanks,
Emmy

Emmy replied on November 27, 2009 22:35 to the question "What can I do about the heading fonts?" in Yola:

Hello Amy,

You can definitely incorporate various H tags into your page content, there is a tool on the Edit Toolbar to do this. Here is a screen shot of where the tool is located as well as how the text will look on the page.


Using this option on the Edit Toolbar will wrap the text you hightlight in that H tag. Does that help you do what you are wanting to do?

Kind Regards,
Emmy

Emmy replied on November 27, 2009 22:10 to the question "HELP???" in Yola:

Hi Roman,
Can you email us at support@yola.com and we can assist you from there.

Kind Regards,
Emmy

A comment on the question "Can you force pages out of google's index during it's next crawl?" in Yola:

Hi lambofgod,
Meta tags are meant to go in the head section of a page; so putting them outside the head section might not work. I can't say for sure, and it might possibly work in some circumstances, and then in some not. Search engines look for meta tags to tell them about a page, and the standard placement of meta tags is the head section. The search engine might take notice of the meta tag outside of the head section, but that what I was saying is that I cannot say for sure or not if this is the case.

Emmy – Emmy, on November 27, 2009 21:39

Emmy replied on November 27, 2009 20:51 to the question "Can you force pages out of google's index during it's next crawl?" in Yola:

Hi there,

The noindex meta tag will request that the search engine not index certain pages, but this tag is meant to go in the head section of a page, which is not possible in Yola. I know that some people will put meta tags outside of the head section in an HTML Widget in their Yola page, and this may work sometimes, but I can't guarantee it as meta tags are looked for by the search engines in the head section.

Emmy

Emmy replied on November 27, 2009 19:37 to the question "Traffic generation ideas for any topic?" in Yola:

Hello momodou,
That is a great idea to look for niche forums to participate in to increase traffic to your website! Here are a few suggestions for you:

1. Here is a link to a forum directory:http://www.forumurl.com/

2. Go to Google and in the search box enter:

allintitle:moving forum or
allinurl:moving forum

This will give you results which include those terms exactly. You can also change the search variable "moving forum" to be something else such as "moving company forum" or "van company forum", whatever you would like to look for.

3. Another idea is to consider forums about topics that are related to your topic. I am not very familiar with your exact topic, but as an example, a mortgage lender might want to participate in a forum about money management as the two can have a relationship.

Also please take a look at our tutorial on website promotion: SEO Tutorial: Promoting your site.

I hope this information will be helpful!

Emmy

Emmy replied on November 27, 2009 17:52 to the problem "Yola Footer Broken" in Yola:

Hi Techjar,

Here is a link to another thread with information on this topic about this happening when using the browser's enlarge feature: Footer does not display properly.

Can you check this out and see if it solves the problem.

Kind Regards,
Emmy

Emmy replied on November 25, 2009 01:20 to the question "problem putting hoplinks on my website... Need help" in Yola:

Hi George,
I'm sorry that you haven't gotten a response from our support department. We are committed to a 24 hour response time, but are usually much quicker than that. Sometimes our support responses end up in people's spam/junk mail folder, can you check there to see if that is what might have happened?

Are you trying to automatically redirect a page on your site to an external url such as an affiliate website? If you can tell us more about how you are setting up your links we can help with this. What I believe is happening is that you have set up the page to redirect to another url, and what happens is when you put that code on the site builder page, it will also redirect on the site builder page and take you to the external url in the site builder. Is that what is happening?

Please let us know your url and how you are wanting these links to function and we can try to help further.

Emmy

A comment on the idea "time to step it up?..." in Yola:

Heh, Diane, I like the rhymes with fix part :) Thanks for your support of Yola! We're keeping our eyes open... as always our main goal is to create and support the very best site builder! – Emmy, on November 24, 2009 23:14

A comment on the question "LARGE White Box in Picnik" in Yola:

Let us know how this goes for you Mike, it will be useful for others as well.

Thanks,
Emmy – Emmy, on November 24, 2009 22:28