Emmy's dashboard

Emmy started following the problem "I'm sorry, but an unexpected error occurred: NoMethodError" in Get Satisfaction.

Emmy reported a problem in Yola on December 08, 2009 02:17:

Yola experiencing technical difficulties

Hi everyone,

We are having some technical difficulties which are manifesting as people not being able to login to their accounts. Our engineers are aware of the problem and are currently working on a solution. Thanks for your patience, as always we are working as quickly as possible to get you back into your Site Builders.

We will keep you updated on our progress.

Emmy

Emmy replied on December 08, 2009 01:59 to the problem "Couldn't save/update sites, now sites gone missing, but not missing??" in Yola:

Hello,

We are currently experiencing some technical difficulties, our engineers are aware of the problem and are working on a fix. We're sorry for the inconvenience and will have you back into your site builder as quickly as possible.

Emmy

A comment on the question "PHP T Html converting problems evansfunfair.com help asap" in Yola:

Hello,
Unfortunately I am not aware of a way that you can change the code of your site so that it could be used on your desktop.

You can surely use a domain purchased from Yola elsewhere if you would like, you would just need to edit the records (either A Records or Name Server Records) to point towards the hosts ip address. If this is something you would like to do please see our tutorial: Managing your domain bought from Yola.

Please let us know if you have further questions.

Emmy – Emmy, on December 06, 2009 01:34

A comment on the question "web site problems at yola .com for www.evansfunfair.com" in Yola:

Hello,
I have answered you on the other thread where you posted this question. Can you please take a look there an let me know if you have any further questions: http://tinyurl.com/yfmtsgj.

Emmy – Emmy, on December 06, 2009 00:53

Emmy replied on December 06, 2009 00:51 to the question "PHP T Html converting problems evansfunfair.com help asap" in Yola:

Hello funfairevans,

When you download your site it will be in zipped format and you can save it on a CD. However, in order to view the content of your site it needs to be uploaded to a PHP enabled server through another hosting provider.

Please note that once you download your site, you are not able to upload back into Yola's site builder. If you were wanting to view your site through Yola, then you will need to use Yola's site building tools to do so.

I am not sure whether these instructions will allow you to achieve what you had in mind. However, this is the way our site builder works. Please let me know if you have any further questions.

Kind Regards,
Emmy

A comment on the question "The Yola blog NEVER works! WHY???" in Yola:

Hello gfjoke,
Did someone respond to you from Yola support? I have been looking for your support ticket so that I can find out where you are with this problem. Can you tell me if you are still having the same problem and if you are working with someone from support. Thanks! – Emmy, on December 06, 2009 00:17

A comment on the update "Yola.com experiencing technical difficulty" in Yola:

Hi Kendall,
I'm sorry you are having this problem. Is this happening on all your pages or just certain pages in particular? Have you tried removing the widget and re-adding it?

Emmy – Emmy, on December 05, 2009 22:52

Emmy replied on December 05, 2009 22:00 to the idea "HTML/CSS videos in Yola tutorials" in Yola:

Thanks for the idea Randy, would be very useful for sure! I will have to share this idea with the Yola.tv production team!

Emmy

Emmy replied on December 05, 2009 21:50 to the question "We want results. . .or updates?" in Yola:

Hi Ruhan,

Thanks for letting us know what you are interested in seeing! It's our #1 goal to create, improve upon, maintain and support the VERY best site builder... so your input is very much appreciated.

I also think that a Tweet This button would be awesome and the ability to edit heading text would also be very cool.

I will forward these requests onto our team for consideration in future releases!

Emmy

A comment on the question "Not adding pages in menu" in Yola:

Hi Glynis,
You can SEO your pages the same whether they are on the main navigation or not. What you do need to do is make sure there are links that take someone to the page that is not on the menu. The search engines follow links through a site so if there are pages that are not accessible via a link then the search engines won't be able to get to them for indexing. Hope that helps!

Emmy – Emmy, on December 05, 2009 20:31

A comment on the question "Inserting code when I start a topic" in Yola:

Thanks Boomer, very useful tool indeed! – Emmy, on December 05, 2009 18:51

A comment on the problem "Loading problems" in Yola:

Hi John,
Truly, I understand your frustration. I see Kershnee said an engineer was looking into this. Someone will post back here when we have more information.

Emmy – Emmy, on December 05, 2009 01:31

A comment on the question "The Yola blog NEVER works! WHY???" in Yola:

We received your email to support and will take a look at the problem and get back to you. I may need to speak with an engineer, so please give me a little bit of time. I am glad you are using that workaround in the meantime.

There isn't a way to reverse the order of posts on the blog, but the most recent should be the first one displayed on the page. Is that not what you are seeing? – Emmy, on December 05, 2009 01:29

A comment on the question "The Yola blog NEVER works! WHY???" in Yola:

I see. Can you email us at support@yola.com, I would like to have a look in your Site Builder. I believe this is a bug with adding video content in a blog post, but would like to test this in your site.

Thanks,
Emmy – Emmy, on December 05, 2009 01:11

Emmy replied on December 05, 2009 00:54 to the question "The Yola blog NEVER works! WHY???" in Yola:

Hi,

Thanks for adding the blog page. Yes, you are right, the problem is with the video being added. I have also tested this on a test site and have the same problem occur when I add a video to a blog post.

What I see happening is that when a video is added to a blog post, it makes it not possible to click on the blog posts to edit them, or the "New Post" or "Blog Manager" buttons.

What I was able to do was click on the "Manage" button which took me into the Blog Manager where I was able to add posts and edit posts.



Can you give this a try and let me know if that works for you.

Thanks,
Emmy

Emmy replied on December 05, 2009 00:23 to the question "The Yola blog NEVER works! WHY???" in Yola:

Hi gfjoke,

I totally understand you are frustrated, but I have to ask that you refrain from profanity in the forum please.

I do want to help you. I have taken a look at your site and don't see that there is currently a blog on it; this is probably because it wasn't working for you so you took it off. It would be helpful for me if you would add the blog page again and add a post. I can then look closer at how it is functioning and try to troubleshoot why this is happening for you.

I do want to say that many people successfully use the blog feature, so we can help get this worked out.

Thanks,
Emmy

Emmy replied on December 05, 2009 00:07 to the problem "Website will not open in yola for editing" in Yola:

Hi Tina,
Can you email us at support@yola.com so that we can take a closer look at the error message you are receiving. Thanks!

Emmy

A comment on the question "Is my Webmaster code installed at the right place?" in Yola:

I'm sorry but I am not sure what that is referring to. It's not possible to edit the robots.txt file for a Yola site, so I am not sure how you will work with that if you have a site not built with Yola. Sorry I cannot be of more assistance with this. – Emmy, on December 04, 2009 23:56

A comment on the problem "is something wrong with my site?" in Yola:

Hi Lee,
I definitely understand that this is an important problem, and I have asked for an ETA on a fix from our Engineering team. We'll let you know as soon as we have more information on when a fix will go out. Thanks so much for your patience, hopefully this will get fixed soon!

Emmy – Emmy, on December 04, 2009 23:12