Emmy's dashboard

Emmy replied on December 02, 2009 23:17 to the problem "Loading problems" in Yola:

Hi John,
I'm sorry you are having trouble loading your site in the Site Builder. Can you do a few things for me and then give it another try:

1. Clear your browser's cache. This link has more information: Clear your browser's cache.

2. Check your privacy settings. You must accept cookies from Yola. Please click on this link to find instructions for accepting cookies with your browser: Accept cookies.

3. Check that your browser is set to enable Javascript. This link has more information on how to check: Enable Javascript.

4. Try loading the site in a different browser (eg. Firefox, Safari, Internet Explorer). We would suggest using the Firefox browser as this browser seems to work best in the Yola environment. It is a free download if you would like to give it a try: Download Firefox.

Please let me know if you are still having trouble after trying these suggestions and I will further assist.

Emmy

Emmy replied on December 02, 2009 23:12 to the question "What's with the logging into Yola twice thing?" in Yola:

Hi everyone,

One of our engineers knows what the problem is and is working on a fix now. Thanks for the information!

Emmy

Emmy replied on December 02, 2009 22:52 to the question "Isn't Yahoo credits already free without Yola Pro?" in Yola:

Hi everyone,

I have sent an email to our Marketing Team, they have more knowledge on the specifics of the credits. We appreciate your patience, someone should be along soon to comment here.

Thanks,
Emmy

Emmy replied on December 02, 2009 22:29 to the question "What's with the logging into Yola twice thing?" in Yola:

Hello,

Thanks for bringing this to our attention, this definitely sounds like a bug. Can you tell me a few things so that I can relay the information to an engineer:

1. When you saw the login page in the middle of the screen, had you tried to access your Site Builder from a bookmarked link, or did you see this when you went directly to yola.com?

2. What browser were you using?

Thanks for any information you can provide us with, it will help us get to the bottom of this quicker.

Emmy

A comment on the question "Isuue with protecting pages" in Yola:

That's great news Nick, thanks for letting us know it is not a problem for you any longer! – Emmy, on December 02, 2009 20:50

Emmy replied on December 02, 2009 20:05 to the question "SEO confused" in Yola:

Hi Claire,

It can definitely take some time to begin listing for specific keyword searches. Here is a link to one of our knowledge books on this topic: Getting listed for keyword searches.

Have you had a chance to look at our tutorial on promoting your website? If not, this will give you some suggestions: Promoting Your Site.

If there is another company doing specifically what you do in your local area, I would suggest that you submit your site to Google's Local Business Center, this would be #3 in the above tutorial. This will add your website to the local listings at the very top of the search results.



Hope this helps!

Emmy

Emmy replied on December 02, 2009 17:13 to the problem "Help, I can not log in?" in Yola:

Hey everyone,

Everything looks to be back in order now, can you all give it a try and let us know if you are still having any trouble logging in and accessing your Site Builder.

Thanks,
Emmy

Emmy asked a question in Get Satisfaction on December 02, 2009 17:12:

Merged topics not merging

Hey Get Satisfaction,

Hope all is well!

I have recently merged some topics in our forum (Yola) and the merged topics stay visible in the "Recent Activity" area. I feel like when I used to merge a topic into another one the non-authoritative one was not visible anymore. Did you guys change something?

It seems that one of the points of merging a topic into another is to clean up the main dashboard area as well as only have to post then on one thread. With all the threads staying on the main "Recent Activity" stream, we need to comment on all of them.

Just wondering!

Thanks
Emmy
Yola Support

Emmy replied on December 02, 2009 17:06 to the problem "Can't log in" in Yola:

Hey everyone,

Everything looks to be back in order now, can you all give it a try and let us know if you are still having any trouble logging in and accessing your Site Builder.

Thanks,
Emmy

Emmy replied on December 02, 2009 17:06 to the question "anger" in Yola:

Hello,

We were experiencing a slight technical difficulty, but everything is back up and running now. Can you please try again logging into your account and accessing the Site Builder. Please let us know if you are still having any trouble. We're sorry for the inconvenience.

Emmy

Emmy replied on December 02, 2009 17:04 to the problem "Unable to login?" in Yola:

Hey everyone,

Everything looks to be back in order now, can you all give it a try and let us know if you are still having any trouble logging in and accessing your Site Builder.

Thanks,
Emmy

Emmy replied on December 02, 2009 16:50 to the problem "Unable to login?" in Yola:

Hi everyone,

I have merged the various threads on this topic so we can keep you up to date from one place.

We are definitely aware of the problem and our most excellent engineers are on it right now. We're sorry for the inconvenience, as always we are working out hardest to get you back into the Site Builder as quickly as possible.

Emmy

A comment on the problem "Help, I can not log in?" in Yola:

Hi Anne,
We are looking into this. Please don't worry, your sites will be there!

Emmy – Emmy, on December 02, 2009 16:45

A comment on the problem "Help, I can not log in?" in Yola:

Hi Anne,
We had a few moments of a small technical difficulty, but all is back up and running as it should be. Please let us know if you are still having any trouble.

Emmy – Emmy, on December 02, 2009 16:36

Emmy replied on December 02, 2009 16:35 to the problem "Unable to login?" in Yola:

Hi Lee,

Looks like everything is back up and running as it should. Can you give it another try and let us know if you are still having any trouble.

Thanks,
Emmy

Emmy replied on December 02, 2009 16:32 to the problem "Unable to login?" in Yola:

Hi Lee,

Our engineers are aware of the problem and are working on it right now. We will let you know as soon as soon as we have more information. Sorry for the inconvenience.

Emmy

Emmy replied on December 01, 2009 23:39 to the idea "applying banners for certain pages?" in Yola:

Hey Spazz and John,

Thanks for the ideas, it would be a useful feature to be able to specify which pages of a site to apply a specific banner. I will add this to our list of feature requests!

Emmy

A comment on the update "Yola Pro Half off Sale Extended until 2 December" in Yola:

Hi John,
Midnight PST on December 2nd :) – Emmy, on December 01, 2009 23:26

Emmy replied on December 01, 2009 23:20 to the question "Intro (flash/swf) Movies for Yola websites. Possible?" in Yola:

Hi there beachtravels,

Here is a link to another thread with more information on the topic of entry pages: Direction for an entry page.

If you do decide to use any of the suggestions on that thread, here is a link with the steps for adding a flash file: Adding a flash file.

Hope this helps!

Emmy

A comment on the question "Server down" in Yola:

Hi Steve,
Wonderful, glad you were able to get that working again. Please let us know if you have any further troubles.

Emmy – Emmy, on December 01, 2009 23:15