Enlai Chu's dashboard

Enlai Chu replied on September 08, 2009 18:44 to the question "text size" in 3jam:

Marco,

Your messages can be up to 480 characters in length. Messages will be broken up before they are sent to end users because SMS messages are limited to 160 characters.

Thanks

Enlai Chu replied on September 08, 2009 17:29 to the problem "Porting Number to 3jam: Need feedback from 3jam" in 3jam:

Mr. Bellay,

We're very sorry but we haven't received your fax. We confirm faxes and port submissions within 24 hours after receipt. Sometimes, customers fax in blank sheets (could be the back of the LOA, for example) and we have no way to determine who the faxes are from.

We'll send you the link again to your support ticket and we'll get your number ported asap after receipt.

Thanks for your patience and sorry for any inconvenience.

Enlai Chu replied on September 05, 2009 01:48 to the question "Unauthorized Donations To 3Jam" in 3jam:

Hi Ted,

We are still tracing the source of the problems. The messages seem to be going out correctly so we are requesting delivery records from our China provider.

Thank you for your patience while we research further.

Thanks

Enlai Chu replied on September 04, 2009 22:35 to the problem "Want my girlfriend to text me!!" in 3jam:

Robert, we are adding a feature to allow you to pay for incoming text messages from your account.

In the meantime, you can send your girlfriend a gift voucher to top up her account.

Screenshot here:

http://screencast.com/t/WRTzgfkMIaKn

Hope this helps.

Thanks

Enlai Chu replied on September 04, 2009 19:18 to the question "paypal payment, credit card, email no reply, plan removed?" in 3jam:

Hello Wolf,

Do you have a support ticket open? Please e-mail support AT 3jam.com (replace AT with @) with your virtual number or email address?

Thanks

Enlai Chu replied on September 02, 2009 23:41 to the question "Lost registration code" in 3jam:

Hi MaryJo,

Are you referring to the BlackBerry registration code?

Please e-mail us at support AT 3jam.com (replace AT with @) with your PayPal account email that was used to pay for the application, and we'll resend you your registration code.

Thanks

Enlai Chu replied on September 02, 2009 15:23 to the question "Unauthorized Donations To 3Jam" in 3jam:

Hi Ted,

Would you mind e-mailing support AT 3jam.com (replace AT with @) with the phone number(s) which are not receiving the message and we'll be happy to look into it.

Thanks

Enlai Chu replied on August 27, 2009 18:11 to the question "Maximum voicemail message length" in 3jam:

Hi Christo,

Yes the current length of voicemail messages is 30 seconds. We're looking to have this variable for users in the future since longer messages means more text messages sent to your phone for transcriptions, so we're evaluating the benefits. Please stay tuned!

Enlai Chu replied on August 11, 2009 19:31 to the question "Version says 1.99, not 1.101. why?" in 3jam:

Where did you install the app from? You can try installing v1.101 from http://ota.3jam.com/bb

Thanks,
Enlai

Enlai Chu marked one of Jared Stenquist's replies in 3jam as useful. Jared Stenquist replied to the question "Is the API just for text messages?".

Enlai Chu replied on August 10, 2009 20:49 to the problem "Text messaging not working" in 3jam:

User issue responded to with support ticket.

Enlai Chu replied on August 06, 2009 22:43 to the question "How long to PORT # in from Optimum Voice (Cablevision NY/NJ)?" in 3jam:

Hi Antonio,

If the number is portable, we will try and port it over. We have a fantastic porting team who will try different ways to get your number ported (they've been porting numbers for years). If anyone can do it, they can!

Thanks for your question.

Enlai Chu replied on August 05, 2009 20:27 to the problem "Temporary T-Mobile inbound service interruption." in 3jam:

Thanks nbr.

Yes, we've been told that the problem has been resolved on one of the aggregator paths by updating incorrect routing tables.

Thanks for everyone's patience!

Enlai Chu replied on August 04, 2009 19:46 to the problem "Temporary T-Mobile inbound service interruption." in 3jam:

Hi nbr,

The problem with one of our upstream providers seems to be affecting non-virtual numbers users as well. Thanks for your patience while we wait for them to sort out the issues.

Thanks
Enlai

Enlai Chu replied on August 04, 2009 04:08 to the question "Is it possible to forward calls to international numbers?" in 3jam:

Yes! You can forward to any country we support. Our rates for voice are US$0.05 per minute to Thailand. http://3jam.com/prices_voice.php for the full rate table.

If you are traveling or are not in the US, you can have your virtual number forwarded to your non-US phone (for voice and tex messaging).

Enlai Chu reported a problem in 3jam on August 03, 2009 21:57:

Temporary T-Mobile inbound service interruption.

Several users are reporting a potential issue with receiving from T-Mobile handsets to their virtual numbers. We are working with our upstream provider now on the issue and we'll update you when things are back to normal. Thanks!

Enlai Chu replied on August 03, 2009 00:01 to the question "Do I have to start the conversation from 3jam in order for replies to go to my 3jam inbox?" in 3jam:

Hi Amit,

No problem.

Yes, you can port your wireless number to 3jam.

Correct - if you have a virtual number, then messages will appear to come from this number. If you don't, then messages will come from a random number, which is what your friend is seeing.

Hope this helps.

Thanks,
Enlai

Enlai Chu replied on August 02, 2009 23:21 to the question "Do I have to start the conversation from 3jam in order for replies to go to my 3jam inbox?" in 3jam:

Amit,

If you don't have a 3jam virtual number, users won't be able to send you messages unless you initiate a conversation with them from 3jam.

If you purchase a 3jam virtual number, anyone sending a text message to this number will be placed into a conversation with you, including the web Inbox.

What number were you sending the text message to and which site were you using?

Thanks,
Enlai

Enlai Chu replied on August 02, 2009 23:13 to the question "Do I have to start the conversation from 3jam in order for replies to go to my 3jam inbox?" in 3jam:

Hi Amit,

No you do not have to start a conversation to have messages go to your Inbox. Conversations will automatically be started for you if you have never received a message from a new sending party.

Are you not receiving messages in your Inbox? If so, one reason could be that your text message preference for your virtual number is "Do nothing", where messages will not be forwarded to you.

If you would like messages to be delivered to you, please set the preference accordingly.

If you are still unable to receive messages in your Inbox, please send a support request to support AT 3jam.com (replace AT with @) with your virtual number and the phone number that is sending the mesage, and we'll be happy to help figure out what is going on.

Thanks,
Enlai

Enlai Chu replied on August 02, 2009 19:02 to the problem "Why i can't receive sms from Russian mobile phones?" in 3jam:

Hello Alex,

If you are sending from your mobile phone registered with your 3jam account to your virtual number, your message won't currently be sent to you. If you send a message from a different mobile number than your own, you should receive the message as a new conversation.

Thanks,

Enlai