Enlai Chu's dashboard

Enlai Chu replied on August 02, 2009 18:23 to the problem "3jam messaging from/to India and Germany" in 3jam:

Hello LukasRos,

Both Germany and India should be supported.

Would you mind sending us a support request at support AT 3jam.com (replace AT with @) with the mobile numbers that are giving you issues so we can troubleshoot for you?

Thanks,
The 3jam team

Enlai Chu started following the problem "3jam messaging from/to India and Germany" in 3jam.

Enlai Chu replied on August 02, 2009 18:11 to the question "If I port my number from T mobile, how soon does my service terminate?" in 3jam:

Hello,

The number port process can take anywhere from 10 to 30 days to complete, depending on the carrier.

However, during this time, you must continue to maintain service with your carrier for the number to be ported over.

Would you be able to go on a month-to-month plan until the number is ported over? It might cost slightly more on a monthly basis but it would allow you to maintain service on the number until it is ported over.

Thanks,
The 3jam team

Enlai Chu replied on August 01, 2009 18:36 to the question "Keeping my cellphone number "mine" from 3jam?" in 3jam:

No problem - LNP is a very legitimate concern, so it's a great question!

Enlai Chu replied on August 01, 2009 10:10 to the question "Why does this service SUCK so much??" in 3jam:

Larry,

We've checked and it looks like there may be connectivity issues affecting T-Mobile customers for sending to the virtual numbers (i.e. messages from T-Mobile phones aren't being received).

It looks like this is affecting other virtual number providers (i.e. GV as well) and we are being told this is being worked on by T-Mobile right now.

Thanks,
The 3jam team

Enlai Chu replied on August 01, 2009 10:07 to the question "Keeping my cellphone number "mine" from 3jam?" in 3jam:

Hi Caden,

You can port a 3jam number out, as you would with any normal phone number. Number portability is determined by the LERG (Local Exchange Routing Guide) and 3jam phone numbers are no exception. While we think you'll like our service and not want to port your number out, we won't be able to prevent you from doing so.

There are no specific clauses in 3jam's TOS saying you *can* port the number out. This isn't conventional practice. What you may see in certain cases with other services is terminology saying you *aren't* able to port numbers out. Typically, these are 800-numbers or other special situations.

To conclude, we won't stop you from porting a number out if you decide to do so.

Thanks,
The 3jam team

Enlai Chu replied on August 01, 2009 09:56 to the question "Why does this service SUCK so much??" in 3jam:

Hi Larry,

Can you please e-mail support@3jam.com with your email address or virtual number and we'll be happy to help figure out what is going on?

Thanks,
The 3jam team

Enlai Chu replied on August 01, 2009 09:04 to the question "My Virtual # can't receive any SMS messages" in 3jam:

Hi Jeff,

If you have associated your mobile phone with your virtual number, sending from your phone to the virtual number won't send you a message. Only others sending to your virtual number number will send you a message.

This is because we operate on a system of "conversations", which requires two or more people. As a result, we are able to provide group conversation functionality where other virtual number SMS providers don't.

In short, this is expected behavior. :)

Thanks,
The 3jam team

Enlai Chu replied on July 31, 2009 10:00 to the question "Where's my confirmation code?" in 3jam:

No problem!

Enlai Chu replied on July 31, 2009 09:50 to the problem "Blackberry Storm 3Jam won't go back to lanscape mode after I puchased it!" in 3jam:

Hello,

Thanks for your inquiry.

Regarding the landscape/portrait issue, you need to disable compatibility mode in the applications section of the setup for the Blackberry Storm. That should fix this problem.

Thanks!

The 3jam team

Enlai Chu replied on July 31, 2009 09:49 to the idea "Official word from 3Jam regarding BlackBerry Storm issue" in 3jam:

Hello Sinrise,

Regarding the landscape/portrait issue, another user has informed us that you need to disable compatibility mode in the applications section of the setup for the Blackberry Storm. That should fix this problem.

Thanks!

The 3jam team

Enlai Chu replied on July 31, 2009 09:37 to the question "Where's my confirmation code?" in 3jam:

Hello, please try now. We have added the ability to change phone numbers for non-US countries as well.

Thanks,
The 3jam team

Enlai Chu replied on July 31, 2009 08:09 to the question "Why can't I send this text message?" in 3jam:

Hi Brett,

Thanks for your inquiry.

Sorry if there was confusion when you purchased but I checked your account and it looks like you purchased a US SMS bucket for 400 US text messages for $5, which is the discounted rate from the a-la carte rate of $0.05 per message.

In order to send to non-US countries, you need to purchase general credit at http://3jam.com/billing.php?sAction=b... (screen shot: http://screencast.com/t/ra5VoQeOcP2 ).

Different countries have different prices for sending SMS messages (pricing table: http://www.3jam.com/prices_text.php ).

You can get a summary of the credits you have on your account page (http://3jam.com/useraccount.php ).

Hope this helps and please let us know if you have further questions.

Thanks,

Enlai

Enlai Chu replied on July 31, 2009 06:53 to the question "Where's my confirmation code?" in 3jam:

I see the problem. We don't usually have users change from one country to another. We'll fix the problem shortly. Thanks.

Enlai Chu replied on July 31, 2009 06:32 to the question "Where's my confirmation code?" in 3jam:

Hi Brett,

If you live outside of the US, you won't receive a verification code. Instead, you have to verify your phone by texting the word VERIFY to the number shown on the signup screen.

http://screencast.com/t/jlMdPYRg6Z

Thanks,
Enlai

Enlai Chu replied on July 20, 2009 05:00 to the question "How come i paid for credits for a registration code and havent recieved it?" in 3jam:

Hi,

If you purchased the application from the 3jam website, go to http://www.3jam.com/blackberry and your code will be on the bottom left of the page when you log in.

If you purchased from BlackBerry App World, the code should have been given to you by BlackBerry App World.

In either case, if you can't find your code, simply e-mail blackberrysupport@3jam.com and we'll get it to you.

Thanks,
Enlai

Enlai Chu replied on July 02, 2009 19:17 to the question "Text Messaging" in 3jam:

Hi,

Thanks for letting us know. Sounds like a bug. We'll notify the dev team.

BTW, you'll also want to download v1.101 at http://ota.3jam.com/bb .

Thanks,
Enlai

Enlai Chu replied on July 02, 2009 02:51 to the question "i'm not recieving my confirmation code" in 3jam:

Hi Danny,

Sorry but MetroPCS is not currently a supported provider for the 3jam service (MetroPCS and Cricket do not have standard-rate shortcode messaging programs).

We're going to be supporting these carriers in the near future with some alternative plans so please check back.

Thanks,
Enlai

Enlai Chu replied on July 02, 2009 02:50 to the question "If I buy a new blackberry, do I have to buy a new license?" in 3jam:

Hi Corinne,

You you don't need to buy a new license. Your old one will work if you continue to use the phone number (just enter that in the registration of your new BlackBerry).

Thanks,
Enlai

Enlai Chu replied on July 02, 2009 02:47 to the problem "NOT HAPPY" in 3jam:

Hi Sinrise,

Sorry but we are looking into the Storm issue and should have a resolution in future versions of the software.

In the meantime, if you have a BlackBerry Storm and the portrait/landscape mode does not work for you, please accept our apoologies and you can request a refund.

Thanks for your patience,

Enlai Chu
3jam.com