Eric Yang's dashboard

Eric Yang replied on September 27, 2009 16:25 to the question "Topaz Remask Error" in Topaz Labs:

Richard, I'm pretty sure it's a memory problem of some sort. Just so I have more information, what is the size in pixels of this full size image?

You could also try increasing the memory available to, say, 85% and see how that helps. I don't think the AMD processor has anything to do with it but I will check to make sure.

Thanks.

Eric Yang replied on September 27, 2009 02:44 to the question "Remask--errors when I first tried to use it." in Topaz Labs:

Sorry about that! See here for answers: http://www.topazlabs.com/blog/using-t...

Eric Yang replied on July 21, 2009 22:32 to the idea "Offer private messaging capabilities" in Get Satisfaction:

Is there a private messaging system or any other way for a company to directly communicate to a customer, i.e. to give a personalized license key?

This reply was created from a merged topic originally titled
Are there direct communication capabilities on GS?.

Eric Yang replied on July 16, 2009 18:53 to the update "What Do You Like to See in a New Topaz Moment?" in Topaz Labs:

Sweet! Thanks Ed.

Eric Yang replied on July 08, 2009 01:22 to the question "Topaz Adjust GUI interface" in Topaz Labs:

Oh, in that case, then yes. What you're seeing would be the Mac version. OSX does look a lot different than Windows.

Functionally the Mac and Windows versions are no different at all, though.

Eric Yang replied on July 08, 2009 01:09 to the question "Topaz Adjust GUI interface" in Topaz Labs:

Hi Ted,

Thanks for the message!

I think they were using the old version at the time of the review. The older version of Adjust did have less options and no preset preview. However, the processing engine and capabilities of the newer version (that you have) are much better.

Hope that helps,
Eric

Eric Yang replied on July 02, 2009 02:59 to the problem "Weird flashes in Topaz Enhance" in Topaz Labs:

That's very odd! For troubleshooting sake, does it do the same thing when you just use Topaz Enlarge and not DeInterlace as well?

Best regards,
Eric

Eric Yang replied on July 02, 2009 02:57 to the question "Symplify filter does not save on my image after processing." in Topaz Labs:

Hi Lester!

First make sure that you entered a license key into the software. To do this, go to Menu->Enter Key and enter either a trial key or a full license.

If you have done that, make sure that have the visible layer selected before applying the filter.

Best regards,
Eric

Eric Yang replied on July 02, 2009 02:53 to the question "Photoshop crashes when moving from Adjust to other plug ins" in Topaz Labs:

Hi Ken,

We will be updating the plug-ins in the future to take advantage of multi-processor support (with the crashes) pending Intel's revision of their code. Because the multiprocessor support in Topaz plug-ins are based off of Intel architecture, right now we can't do too much about it except offer workarounds.

Best regards,
Eric

Eric Yang replied on July 02, 2009 02:51 to the question "student/faculty license" in Topaz Labs:

Hi Brett,

Thanks for contacting us! Please shoot an email to sales[at]topazlabs.com for our educational discount information.

Thanks so much!
Eric

Eric Yang replied on July 02, 2009 02:50 to the question "Could not complete the Topaz Clean command" in Topaz Labs:

Oops, sorry for the delay. It's funny because it's an Intel-based processor, usually these types of things happen on AMD processors.

It may have to do with Windows 7 64-bit, but it's odd because all the other Topaz plug-ins work you said.. Have you tried uninstalling Clean and re-installing it?

Best regards,
Eric

Eric Yang replied on July 02, 2009 02:49 to the question "Topaz plugins crashing CS3 on MBP" in Topaz Labs:

Hello Steve,

Thanks for the message! Unfortunately this is a known issue and multiprocessor support must be disabled in order for it to work. Sorry for the inconvenience.

The latest versions of the software all have the option to disable multiprocessor support in Menu->Preferences. The older software do not, but if you really want to use the older versions I can give you some downloads that will fix the problem. Just let me know!

Best regards,
Eric

A comment on the problem "Topaz Moment does notwork anymore!" in Topaz Labs:

Did you restart Moment after you changed the settings?

Thanks! – Eric Yang, on June 30, 2009 14:07

Eric Yang replied on June 25, 2009 18:24 to the question "Can Topaz Adjust v3 customers still use DeNoise for free, do I need a key?" in Topaz Labs:

Hi Bradley,

Topaz DeNoise and Topaz Adjust are two separate products. There was a time (before October 08 I believe) that we offered the very new DeNoise as a free gift with Adjust purchases, which is what Troy was asking about.

However, the DeNoise tab in Adjust will always remain active regardless.

Thanks!
Eric

Eric Yang replied on June 18, 2009 14:50 to the problem "Topaz Moment does notwork anymore!" in Topaz Labs:

Hmm, does it work with Windows Media Player?

If the videos do, try going to Settings->Internal Filters and uncheck everything there. Let me know if it still doesn't work!

Best regards,
Eric

Eric Yang replied on June 16, 2009 17:06 to the question "cannot find my serial number for DeNoise2" in Topaz Labs:

You don't need to pay anything else, all I'd need is your last name. Just send an email to sales[at]topazlabs.com with any applicable information that may help us look up the order, and we'll send you your key!

Best regards,
Eric

Eric Yang replied on June 16, 2009 17:05 to the problem "Cannot run the Adjust filter at all." in Topaz Labs:

Hi Michelle,

Thanks for the message!

This may be because CS3 is running in Rosetta mode. Topaz plug-ins won't work in Rosetta. To turn Rosetta off, go to Applications->Photoshop CS3 and right click/Get Info the Photoshop CS3 application (not the folder).

Best regards,
Eric

Eric Yang replied on June 16, 2009 15:02 to the problem "Crashing CS2 tladjust3.8bf_unloaded" in Topaz Labs:

Hi,

Thanks for the message! Topaz Adjust actually doesn't work with anything less than Photoshop CS3 or Elements 6 on Macs, unfortunately. Do you require a refund? If so, please contact sales@topazlabs.com and sorry for the inconvenience!

Best regards,
Eric

Eric Yang replied on June 16, 2009 14:56 to the problem "Latest version of Denoise Crashes Photoshop CS3" in Topaz Labs:

Hello!

Are you using an AMD processor? Also, does Adjust crash XP as well?

Best regards,
Eric

Eric Yang replied on June 16, 2009 14:56 to the question "Why I can not unZip Topaz DeNoise v3 with WinZip or WinRAR?" in Topaz Labs:

Hello!

Thanks for the message. This problem just seems like a corrupted download file which can be solved by a simple redownload.

Just go to http://www.topazlabs.com/downloads and click the alt link (not the main link) next to the appropriate option. This should work much better. Also, download it to a different folder than you have been using.

Best regards,
Eric