Evan Hamilton's dashboard

Evan Hamilton replied on September 24, 2009 17:14 to the problem "Flock is very slow on start up -any way to improve this?" in Flock:

Hey Ranu,

Do you have a lot of feeds or favorites? Do you use Delicious.com?

Thanks,

Evan Hamilton
Flock Community Ambassador
evan at flock dot com

Evan Hamilton replied on September 22, 2009 21:13 to the problem "sidebars no longer working" in Flock:

Hey therealtaryn,

My guess is that there is some corruption in your profile. Try the following steps to solve:

1. Back up your profile (http://flock.com/faq/show/64#q_61799)
2. Follow the "Reset your Odometer" steps at http://www.flock.com/tune-up
3. Also delete the "flock-data.sqlite" file in the same location
4. Restart your computer

Let me know if that works...if not, there's some other stuff we can try.

Evan Hamilton
Flock Community Ambassador
evan at flock dot com

Evan Hamilton replied on September 22, 2009 19:03 to the question "I want to add search engine to 'live results' and not to 'elsewhere'" in Flock:

Hey texasavvy,

Unfortunately only a small handful of search engines support live results...if they do they *should* work in Flock. Once more support this, we'll be able to have more in the search flyout!

Evan Hamilton
Flock Community Ambassador
evan at flock dot com

Evan Hamilton replied on September 22, 2009 18:55 to the problem "sidebars no longer working" in Flock:

Hey therealtaryn,

So sorry to hear about the issue, that certainly shouldn't happen! If you could answer the following questions it will help me assist you better:

1. What version of Flock are you using?
2. Did you recently install a Flock update?
3. Do you have any extensions installed?
4. Around how long have you been using Flock?

Thanks,

Evan Hamilton
Flock Community Ambassador
evan at flock dot com

Evan Hamilton replied on September 22, 2009 18:32 to the question "html 5" in Flock:

Hey GrokSurf,

We're certainly excited about the advances in HTML 5 and are looking forward to seeing it come unto it's own!

As we're built off of the same technology as Firefox, we do not make changes to the rendering engine in order to support new technologies. So we'll support HTML 5 around the same time Firefox does. I'm aware that Firefox 3.5 does support some HTML 5 tags and as soon as Flock is powered by Firefox 3.5, we'll have that same functionality.

Hope that answers your question!

Evan Hamilton
Flock Community Ambassador
evan at flock dot com

Evan Hamilton replied on September 22, 2009 18:21 to the problem "Flock is very slow on start up -any way to improve this?" in Flock:

Hey Ranu,

Flock certainly shouldn't be very slow on startup, and there are probably some things we can do to help. A couple questions for you first:

1. What version of Flock are you using?
2. What Operating System are you using?
3. Do you have any extensions installed?
4. How long have you had Flock installed?

Thanks, those'll help me help you! :)

Evan Hamilton
Flock Community Ambassador
evan at flock dot com

Evan Hamilton replied on September 22, 2009 18:18 to the question "components not working" in Flock:

Hey Pleinelune,

Sorry to hear that things aren't working! Let's see what we can do...a couple questions to start off:

1. What version are you running?
2. Did you recently install any updates?
3. Do you have any extensions installed?

Let me know and I'll see what I can do to help!

Thanks,

Evan Hamilton
Flock Community Ambassador
evan at flock dot com

Evan Hamilton replied on September 22, 2009 18:14 to the question "Accounts & Services" in Flock:

@Ristof: I'm not quite following what you're frustrated with, can you provide more information? What news feed is doing what?

@Aristo: Unfortunately we don't currently support Windows Live. They don't make the necessary code available for us to integrate them in our product...hopefully they will someday!

Evan Hamilton
Flock Community Ambassador
evan at flock dot com

Evan Hamilton replied on September 21, 2009 23:17 to the question "I want to UN-integrate Facebook from Flock..." in Flock:

Hey Chris,

Can you help me understand your frustration a bit better? Are you just irritated by the sidebar popping open? Do you feel your data is not safe if it's flowing through our sidebar? Or do you share the computer with multiple people and are worried about them accessing your account?

Let me know, that'll help me determine how to help you out!

Evan Hamilton
Flock Community Ambassador
evan at flock dot com

Evan Hamilton replied on September 21, 2009 20:10 to the question "Where's my redeemed Flockstar tokens?" in Flock:

Hey Daniel,

Just replied to your email - sorry for the delays.

Evan Hamilton
Community Ambassador
evan at flock dot com

Evan Hamilton set one of Evan Hamilton's replies as an official response to "can i use flock source code to make my own browser" in Flock

Evan Hamilton replied on September 18, 2009 19:12 to the question "can i use flock source code to make my own browser" in Flock:

Hey chiafan,

Flock is open source under the General Public License (GPL), so you can download and modify our source code. The gist of the GPL is that you can make any changes but have to provide any changes back to us. Please read the GPL (in the license blocks in the source code) before making any changes, so you know what your responsibilities are.

We don't currently have source code available for the very latest release, but this is relatively recent: http://ftp.osuosl.org/pub/flock/relea...

Evan Hamilton
Flock Community Ambassador
evan at flock dot com

A comment on the idea "Yoono support" in Flock:

Hey RiRe,

The Firefox version of the Yoono extension should theoretically work fine in Flock. You can find it on Yoono's site or on addons.mozilla.org.

Evan Hamilton
Flock Community Ambassador
evan at flock dot com – Evan Hamilton, on September 18, 2009 18:51

Evan Hamilton replied on September 16, 2009 19:25 to the problem "Flock 1.x oblivious to 2.x?" in Flock:

Hey Jeff,

You are correct - we don't have auto-updates from 1.x to 2.x turned on, because we encountered some issues with the auto-update process. Until we get these cleared up, we will have to keep the auto-updates off.

That said, there are no reported issues with manually upgrading - which you can do by downloading and running the installer from www.flock.com. Although there ar eno issues reported, it's always worth backing up your profile when performing a large upgrade. Instructions for backing up your profile are available at: http://flock.com/faq/show/64#q_61799

Sorry about the confusion! Please let me know if I can do anything else to help.

Evan Hamilton
Flock Community Ambassador
evan at flock dot com

Evan Hamilton replied on September 14, 2009 21:57 to the problem "Make favorites fill their purpouse now! Fast update required!" in Flock:

Hey Electra,

Sorry to hear about the issue. This doesn't sound like anything I've heard before, so there is clearly something up on your installation of Flock. We'll do our best to help, but I need some further information first:

1. What version of Flock are you using?
2. Do you have any extensions (also known as addons) installed?
3. Can you explain exactly what you were trying to do and how you went about doing it? Making a numbered list might help...I'm still trying to understand where the issue occurred.

Thanks,

Evan Hamilton
Flock Community Ambassador
evan at flock dot com

A comment on the problem "Widgets gone and won't come back! Help!" in Flock:

Hey Jason,

I'm going to leave this post up and reply because you deserve some further explanation, but please refrain from using offensive language in further posts, however.

I am truly sorry that you lost your content, though it is possible that we can retrieve some to all of it through troubleshooting with you - I can't promise it, but if you do not work with us then there's not much I can do.

Unfortunately, we did not know about this issue before we turned on auto-updates. The issues you experienced only affected a small subset of Flock users who got these updates, which is why we could not detect them during our in-house QA. It's extremely unfortunate that it happened at all, and we quickly turned off auto-updates after the problem became apparent. You may have missed it, but we did have a long thread going about this issue. Most people were able to retrieve their favorites after following our instructions. We're very sorry the issue occurred and we've done everything we can to help out those affected by it. I can totally understand your frustration and I respect your decision to move to another browser. We do apologize for the irritation and inconvenience, and hope you luck with your next browser.

Evan Hamilton
Flock Community Ambassador
evan at flock dot com – Evan Hamilton, on September 10, 2009 21:23

Evan Hamilton replied on September 10, 2009 20:58 to the problem "Widgets gone and won't come back! Help!" in Flock:

Jason: you're welcome to post your frustration with reasonable language, but once you start acting offensive to both us and other visitors while ignoring our attempts to provide you with assistance, you're simply causing trouble. Please come back when you're ready to be reasonable.

Evan Hamilton
Flock Community Ambassador
evan at flock dot com

A comment on the problem "Widgets gone and won't come back! Help!" in Flock:

Jason - I'm sorry that you've had a bad experience with Flock. I'm sorry that you've chosen not to accept our help trying to solve it. But please do not behave negatively towards other forum members. Av3ry may have been a little rough in his delivery, but he was only trying to provide you with some advice as to how to stay safe on the internet.

Thank you for your consideration.

Evan Hamilton
Flock Community Ambassador
evan at flock dot com – Evan Hamilton, on September 10, 2009 20:47

A comment on the idea "Add FriendFeed to the services supported" in Flock:

Hey JECO,

I imagine it can be, it should work the same as in Firefox.

Evan Hamilton
Flock Community Ambassador
evan at flock dot com – Evan Hamilton, on September 09, 2009 19:56

Evan Hamilton replied on September 09, 2009 19:54 to the problem "tattoodle" in Flock:

Hey Ian,

I'm not very familiar with Tattoodle, but the way you generally remove addons from Flock is to:

1. Go to Tools>Addons
2. Find Tattoodle in one of the tabs (presumably Extensions)
3. Click "Remove"

If that doesn't work, a quick Google search revealed this page that might help: http://www.fastbrowsersearch.com/FBS_...

Good luck!

Evan Hamilton
Flock Community Ambassador
evan at flock dot com