ezrakilty's dashboard

Joshua replied on October 02, 2008 20:29 to the question "helpstart.php blank" in Get Satisfaction:

Another tidbit for you, I changed Configured to "N" in the database and when I re-ran the setup it gets to this link:
http://support.remote-app.com/admin.p...

And just sits there on blank white page... any ideas?

Joshua replied on October 02, 2008 20:25 to the question "helpstart.php blank" in Get Satisfaction:

Still no go even after checking database, I even tried root and it's still redirecting to blank page. The permissions for IUSR are as good as they can get and still nothing...

Joshua replied on October 02, 2008 16:42 to the question "helpstart.php blank" in Get Satisfaction:

I set FULL writes to do whatever it wants templates_c directory.
I can't find the log directory you're referring to. I don't know where exactly PHP logs are stored.

As for database, it should be working fine... i'll check it though.

ezrakilty replied on October 02, 2008 07:56 to the question "helpstart.php blank" in Get Satisfaction:

I'm not sure why there would be no messages in the error log; I'm less familiar with IIS's error log setup. I'll mull it over some more, though.

"I set permissions to FULL on that directory..." Do you mean the log directory, or the templates_c directory? The latter needs to be writable by the web server and is one of the most common sources of this kind of problem.

Also, it sounds like Help Center must be accessing the database, if it was able to write that (incorrect) https URL into the site_settings, but it may be worth double-checking the database host/name/user/password settings (in boot.php) to make sure they're correct. If it can't connect to the database, that would cause these symptoms as well.

Joshua replied on October 01, 2008 23:05 to the question "helpstart.php blank" in Get Satisfaction:

Alright,
Checked database - you were right had https so I changed it to http.
Didn't fix issue.

Looked for log files, couldn't find them. I'm running IIS6 / PHP5(maybe that's why)

I checked IIS logs, didn't see anything, is there a place that php logs are stored? I changed the error_log variable to C:\errors.txt but no game, still just blank page.

Also, I set permissions to FULL on that directory...

Any ideas?

ezrakilty replied on October 01, 2008 21:53 to the question "Coming in late" in Sprinkles Test Company:

It's about 10:53 PM.

ezrakilty replied on October 01, 2008 21:52 to the question "helpstart.php blank" in Get Satisfaction:

Hi Joshua: I'm not sure what's up with the SSL; the only thing I can figure is that it might have gotten configured to think that its own URL is an https URL. We can check that by looking in your database, if you have access. If so, it would be the sprinkles_root_url column of the site_settings table.

As for the helpstart page being blank, that indicates that some kind of fundamental error is happening, which would be reported in the server's error log. Can you look at the error logs and see if the page load is causing anything there? It could, for example, be that something is misconfigured, like the templates_c directory is not writable or the database settings aren't right.

Have a look at the logs and report back what you find.

Ivan Stegic replied on September 15, 2008 04:01 to the problem "Ugly black text on white backgroun error message when submitting a blank "Share your idea" post -- error checking is horrible." in Get Satisfaction:

Can you give me any pointers to upgrading an installation that has had some modifications made to templates, styles, etc?

ezrakilty replied on September 13, 2008 22:13 to the problem "Ugly black text on white backgroun error message when submitting a blank "Share your idea" post -- error checking is horrible." in Get Satisfaction:

Hi Ivan,

This bug has actually been fixed in development, and I *believe* it was released in the latest release. I'll get Scott to check up on that, but you may just want to go ahead and upgrade to the latest version.

Ivan Stegic replied on September 10, 2008 21:30 to the problem "Ugly black text on white backgroun error message when submitting a blank "Share your idea" post -- error checking is horrible." in Get Satisfaction:

Any updates on this?

A comment on the idea "Need to be able to split threads and posts" in Get Satisfaction:

Fresh install, no tinkering, made the database and the user can access it. I'd rather e-mail you the URL for now, but don't know your address. Also, going to bed this second, even though you posted 6 mins ago, so expect a very delayed response. – Thomas, on September 05, 2008 10:17

ezrakilty replied on September 05, 2008 10:09 to the idea "Need to be able to split threads and posts" in Get Satisfaction:

I'm surprised to hear that you're getting the error page without corresponding messages in the web server's error log. It's normally pretty reliable, in sending the error message to the log.

Is it a fresh install? Or have you tinkered with it at all?

Can you check whether there is a database for it to connect to and that you have the DB settings correct?

Barring all that, can you send us some details on your setup—for example, the version of PHP you're using, and any related packages?

Is there a public URL you can point me at that exhibits the behavior? (I doubt I'll discover much, since the error page itself doesn't reveal much, but it may be worth a try.)

Scott Fleckenstein replied on August 27, 2008 16:25 to the problem "Help Center won't stay authenticated / in sync" in Get Satisfaction:

We don't have email notifications, but you can subscribe to this RSS feed to know when new code has been made available:

http://github.com/feeds/nullstyle/com...

Adam Conroy replied on August 27, 2008 16:20 to the problem "Help Center won't stay authenticated / in sync" in Get Satisfaction:

The new version fixed all my problems. Is there any way for registering for e-mails so I know when a new version comes out? Thanks.

ezrakilty replied on August 27, 2008 08:59 to the problem "Help Center won't stay authenticated / in sync" in Get Satisfaction:

Adam: Can you give a specific test case? Like, something I can do on your public website to see the problem?

There are apparently two issues here: One with authentication and one regarding topic data not updating.

A recent fix addressed a problem with replies not being shown, just after they were posted. Are you seeing that kind of behavior? That is, if you make a reply to a topic, does it appear immediately or fail to?

As for authentication: you say that every time you log in to view your dashboard you have to re-authenticate with Get Satisfaction. But maybe that's as it should be? Apparently enough time has passed to allow your local Help Center session to lapse; perhaps your central Get Satisfaction session has lapsed, too?

Please give me a scenario I can walk through and I'll try to debug this further. Thanks!

A comment on the problem "Help Center won't stay authenticated / in sync" in Get Satisfaction:

Any feedback on this? – Adam Conroy, on August 26, 2008 19:26

Adam Conroy replied on August 26, 2008 14:55 to the problem "Help Center won't stay authenticated / in sync" in Get Satisfaction:

Is there any update to this issue? Scott, were you able to make the changes and get them into a newer build?

I am running the latest build of Sprinkles off getsatisfaction.com and this delayed update issue is pretty big.

I've noticed if I hit some buttons like "I have this question too!" it will "kick" it and force an update but hitting refresh and clearing my cache doesn't do anything.

I am also having the re-authenticate every time I login issue.

A comment on the question "Replies in GetSatisfaction helpcenter are not showing up" in Get Satisfaction:

In the development tip we use:

$topic_url = $topic_id;
invalidate_http_cache($topic_url);

Looks like the fix may not have been released yet, I'll look into that. – ezrakilty, on August 23, 2008 13:41

ezrakilty replied on August 23, 2008 01:36 to the question "Swallow speed?" in Sprinkles Test Company:

African or European?

A comment on the question "Replies in GetSatisfaction helpcenter are not showing up" in Get Satisfaction:

just add:
mysql_query('delete from http_cache where url = \'' . $topic_id . '\'');

before:
redirect('topic.php?id=' . urlencode($topic_id));

in handle-reply.php and it'll work – Kevin Cawley, on August 22, 2008 21:33