fareed's dashboard

fareed replied on March 19, 2009 16:39 to the question "Avatar Malfunction! Can I delete me account and start again?" in Conduit Labs:

FYI - we've fixed the bug where your gender changes on the second page of the signup weren't registering properly.

fareed replied on March 16, 2009 21:24 to the question "What's up with abuse ratings?" in Conduit Labs:

Woops! This is our mistake - we're using the same icon for abuse and for your Buzz. This will be fixed soon!

fareed replied on March 03, 2009 13:02 to the problem "adding fans?" in Conduit Labs:

Dingo - we are aware of this bug that was introduced in the most recent release and have a fix that should be in soon. Sorry, and thanks for reporting.

fareed replied on February 09, 2009 22:24 to the problem "Everybody think's I'm a dude." in Conduit Labs:

Emily -

If you check your email that you used as your loudcrowd login, you should have a message from Jesse, our game data guru, who will help fix your account. We're currently working hard on this problem and are close to a permanent solution so it doesn't hapenn again.

fareed replied on February 08, 2009 19:38 to the problem "my profile, tracks, and closet are gone! :( --eurogrrl" in Conduit Labs:

eurogrrl -

I found one issue that may have caused this - could you try again and let me know if it's working for you now?

fareed replied on February 07, 2009 16:16 to the problem "game doesn't load" in Conduit Labs:

We're looking into this problem - does it always not load, or will it load sometimes after a full refresh?

What browser / operating system / flash player are you using?

Thanks

fareed replied on February 07, 2009 16:07 to the idea "Ability to look at a user's profile without leaving the dance floor." in Conduit Labs:

The new version of the site allows this! Enjoy.

fareed replied on February 07, 2009 16:06 to the problem "my profile, tracks, and closet are gone! :( --eurogrrl" in Conduit Labs:

marykate/eurogrrl -

Don't worry - you haven't lost all your clothing and tracks! We will take a look at your account and get this fixed ASAP. Thanks for reporting, I'll get back to you here when we learn more.

fareed replied on February 07, 2009 16:04 to the idea "Feedback on new site flow" in Conduit Labs:

Patryk -

We've made it so clicking the playlist button goes to the song feed. Thanks for noting!

fareed posted an update in Conduit Labs on January 07, 2009 18:56:

Quick downtime today at 2:00pm ET.

Should only take a few minutes to do some server fixes.

fareed replied on January 07, 2009 18:46 to the problem "Difficulty select woes" in Conduit Labs:

Foofad, thanks for the report, we'll look into it

fareed replied on January 07, 2009 18:45 to the problem "Loudcrowd down, or is it just me? Indefinite loading screen." in Conduit Labs:

Somehow, my reply this morning did not get posted.

There was an issue w/ the server that would make it no longer accept connections after a while. We've narrowed it down and have a fix that will go up this afternoon.

This morning, we cleaned up the servers so they could accept connections again.

Thank you for reporting this - we'll make our response times better next time!

fareed replied on January 06, 2009 02:17 to the problem "facebook invites not working" in Conduit Labs:

Andre - thanks for reporting this. We'll look into it and see if the problem is on our end or facebook's.

If you are already logged into facebook in another tab/browser window, does the invite pane work properly?

If so, this may be a popup blocker issue. When you aren't logged into facebook, a popup window from facebook asks for you to login to facebook. After that login is successful, the friends list is populated. You may need to allow popups from loudcrowd.

fareed replied on January 03, 2009 14:00 to the question "my private chat isn't working" in Conduit Labs:

Kate - do you have more details about this? Are you not receiving messages or are you unable to send them?

fareed replied on January 02, 2009 17:16 to the problem "the game crashes when i try to dance or look at my profile" in Conduit Labs:

I've narrowed down this bug - there was a bug that only resulted with a particular tshirt/jacket/animation combination that was crashing flash.

We've fixed the bug and you should be good to go now. Let me know if you still have issues.

fareed replied on January 02, 2009 02:08 to the problem "Getting stuck in a dance" in Conduit Labs:

Foofad - Thanks for reporting this. I think the issue may be related to how we start and end Guest DJ spots, and the game not responding well to that mid-dance. I'll take a look and hopefully this will be fixed very soon!

fareed replied on January 02, 2009 02:06 to the problem "the game crashes when i try to dance or look at my profile" in Conduit Labs:

Thanks for the report - I'll debug this and let you know what I find!

fareed replied on December 29, 2008 19:24 to the problem "Trouble accessing specific pages" in Conduit Labs:

=]ellen[=,

You seem to have uncovered a bug with accounts that have certain characters in their display names! Thanks for reporting this.

We're working on a fix as I write this and will have it in at the next update. Sorry for the inconvenience.

fareed replied on December 29, 2008 19:22 to the problem "Get a G1 you lose your Sidekick Email addy :(" in Conduit Labs:

Lacuna - we will be adding email address changes soon.

In the meantime, email support@conduitlabs.com and we can work out resetting your password.

fareed replied on December 29, 2008 05:31 to the question "Facebook invites--where are they?" in Conduit Labs:

We've tracked down a bug with facebook invites where some of you are getting an invite notification email, but didn't receive an actual invite in the game.

We have a fix and it will be in soon! Thanks for reporting it.