Gary Thomas's dashboard

Gary Thomas replied on September 10, 2009 01:15 to the problem "Password unretrevable" in Pathable:

Hi Julie, I apologize that this isn't working for you. Can you please forward the e-mail you receive with your password reminder to support@pathable.com and we'll take care of it immediately.

Gary Thomas replied on August 26, 2009 21:23 to the question "RSS feed from Pathable site?" in Pathable:

HI Sabra, it's a good suggestion. We don't offer an RSS feed of activity today, but ought to. We'll add this to our queue of improvements.

Gary Thomas replied on August 14, 2009 20:53 to the problem "Print My Schedule doesn't print my schedule" in Pathable:

Thanks for the report, Steve. We're investigating and will reply to this thread when we have a resolution.

Gary Thomas replied on July 16, 2009 16:48 to the problem "Invitation?" in Pathable:

Invitations are being sent out every Friday for the time being. If you haven't received by Monday, please let us know.

Gary Thomas replied on July 14, 2009 21:55 to the problem "Unable to enter conversations" in Pathable:

Hi Bill, sorry you're having problems. Can you please e-mail support@pathable.com and let us know what e-mail address you are using when you try to reset your password?

Gary Thomas replied on July 13, 2009 23:06 to the problem "Problem gaining access" in Pathable:

Sorry you're having trouble Angela. I see the issue with your account, and we'll have to get some information from MPI to fix it. In the meantime, I've had an invitation e-mailed to you through the system with a link in in that will allow you to access your account until then.

Gary Thomas replied on July 09, 2009 21:36 to the problem "Challenges with 'My Schedule'" in Pathable:

Hi Tracey, we believe we have resolved this issue. Can you try reloading the site and let me know if you are still experiencing a problem?

Gary Thomas replied on July 09, 2009 20:49 to the problem "Handheld phone app does not load after logging in and choosing event" in Pathable:

Hi Elissa, we're not seeing an issue with accessing the site via iPhone. We double-checked using an account from your event specifically. Can you retry now? It may have been a transient issue.

I will have someone contact you directly to ensure that this has been resolved, given the short timeframe you are looking at.

Gary Thomas replied on July 09, 2009 19:37 to the problem "Challenges with 'My Schedule'" in Pathable:

Hi Tracey, we're actively tracking an issue that is affecting the saving of schedules. I will update this issue when we have a resolution.

Gary Thomas replied on July 08, 2009 16:43 to the problem "unable to remove item from schedule" in Pathable:

Hi Karen, sorry to hear you're having trouble. What browser are you using? What is the name of the session you are trying to remove from your schedule?

Gary Thomas replied on July 07, 2009 21:20 to the problem "Get pathable to recognize 2 email addresses for me" in Pathable:

Unfortunately, Pathable doesn't allow you to combine two e-mail addresses as a single account (although it's something we have planned).

For now, can you try signing out of Pathable, then use the invitation link that was sent to your second address to sign back in?

Gary Thomas replied on July 07, 2009 01:43 to the problem "Error with Uploaded files" in Pathable:

Hi Joshua, can you e-mail the pdf to support@pathable.com? We'll get it uploaded (and that will help us identify why you were having trouble so we can fix for the future).

Gary Thomas replied on July 06, 2009 22:28 to the problem "My conversation topic started today is gone" in Pathable:

Sorry Jon, we had a brief database hiccup earlier today. Your conversation has been restored.

Gary Thomas replied on July 06, 2009 18:36 to the idea "iPhone App?" in Pathable:

Yes, Pathable has an iPhone and Blackberry version of the site.

If you visit http://wec-2009.pathable.com/, you'll see an "On The Go" section. You can use it to send yourself a text message that will get you signed in to our iPhone version of the site.

(That section only appears one week before the event, so don't be surprised that you didn't see it earlier).

Gary Thomas replied on July 02, 2009 19:39 to the problem "Trouble adding blog link" in Pathable:

Hi Bob, sorry to hear you're having problems. Would you mind e-mailing 1) the e-mail address you're using to sign in to Pathable and 2) the link to the blog you're trying to add to me at gary@pathable.com? I'll take a look and see if we can't get to the bottom of it.

Thanks for the report.

Gary Thomas replied on June 30, 2009 18:17 to the question "When do you plan to fix character encoding problems?" in Pathable:

Hi Zsolt, I'm glad you had a good experience with Pathable (except for the character encoding issues) and found it useful. Unfortunately, we don't have a firm date to offer you. However, if there is a specific event that would like to use Pathable and is concerned about this issue, I would encourage them to contact us. We have the ability to shape our schedule around specific target events.

Thanks again for being an advocate for Pathable!

Gary Thomas replied on June 26, 2009 22:57 to the question "Got "something's wrong error"" in Pathable:

This issue has been resolved, thanks for your patience.

Gary Thomas replied on June 26, 2009 20:06 to the question "Got "something's wrong error"" in Pathable:

Hi Elissa, thank you for reporting this. There seems to be a problem with the way we've stored your profile specifically, so you should still be able to access the rest of the site.

We've identified the issue and are working on a fix now.

Gary Thomas replied on June 23, 2009 21:13 to the problem "Email Issues" in Pathable:

It is a limitation of our host tools today that e-mail address for attendees can't be changed. Attendees may edit their own e-mail address, however, and, through the host tools, you may create a new profile for a new e-mal address.

Gary Thomas replied on June 04, 2009 17:20 to the problem "Spelling" in Pathable:

Thanks, Donald. We've repaired this (although it may take some time to propagate through the system).