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Hans Gallis replied on December 23, 2009 10:55 to the praise "I really like the new design. Keep it up people-)" in Symphonical:

Thanks a lot for your praise! We really appreciate it. We're working hard to build enjoyability into the system to make it easier to use :)
Hans Gallis replied on December 23, 2009 10:46 to the question "How do I delete a wall?" in Symphonical:

When you archive the wall, the wall is not 100% deleted. To delete the wall completely you must delete the wall from the archive. This is to secure our users from deleting stuff that was not meant to be deleted. Also, when archiving a wall (or any other object) it will be hidden from the main menus.

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Hans Gallis posted an update in Symphonical on December 22, 2009 20:05:

Release notes R8
Symphonical would first of all like to thank our users for valuable feedback throughout the year. We are working hard to capture your needs and to involve you, as a user, in the development of the product. Your feedback is essential to us and we wouldn't be where we are now without your help. We hope to receive even more feedback in 2010.

The overall focus of this system upgrade has been on
1. making our navigation more intuitive: The navigation menu is now accessible everywhere you go.

2. improving the design: The design has been updated to a more modern and professional look and feel. We hope you will like it.

3. speed: You will experience that the system is now much faster in all browsers, both when it comes to browsing, uploading and downloading documents.

4. The wall has been redisigned in the same style as home page.

5. Our voting and estimation option has been updated and made more intuitive then before and supports as many rounds of voting as you prefer.

For further details about the release, see http://www.symphonical.com/news/updat...

Many users give us praise for making it easier, more efficient and fun to coordinate and share information with others. Symphonical helps in the planning, organizing and coordination of processes in everything from conducting simple swot and risk analysis to more extensive project preparations and accomplishment. We are proud to see that the effort we have put into making all this possible helps our users working smarter.

If you are curious and want to learn more about how our users use Symphonical, please visit the Symphonical toolbox (http://www.symphonical.com/library). There you will find many ways to improve your work processes and to make your daily work easier.

And, not to forget, if you want to learn more about how Symphonical can help improve your team's and organization's work processes, please don't hesitate contacting us at sales@symphonical.com.

We encurage you to give feedback through our user community. And dont forget to follow us on twitter (http://twitter.com/symphonical) and facebook (http://bit.ly/7jr5p6).

Simply symph it!
www.symphonical.com
Hans Gallis replied on December 21, 2009 10:45 to the problem "sharing options" in Symphonical:

We will start implementing the concept of public objects (walls and notes) early next year. Most probably within Q1.

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Hans Gallis replied on December 21, 2009 10:43 to the problem "close knappen fungerer ikke på "manage views"" in Symphonical:

Dette er nå løst og saken ansees som avsluttet.

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Hans Gallis replied on December 21, 2009 10:42 to the problem "Får ikke lastet inn vedlegg på lapp" in Symphonical:

Dette problemet ansees nå å være løst.

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Hans Gallis replied on December 21, 2009 10:40 to the problem "The emails should be more useful (Symphonical Conversations Digest)" in Symphonical:

Thanks for the feedback and great ideas. We have worked on the e-mail and general communication aspects within the system the last months. So far we have solved idea 2. and 4. We're right now working to solve idea 1.

Idea 3 will be handled next year and idea 5 is a more longterm requirement which we hope to handle together with f.ex. Google Wave.

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Hans Gallis replied on December 20, 2009 21:29 to the praise "the new menu system is a big improvement!" in Symphonical:

Thanks a lot. We're proud of the new menu system and we're thrilled to receive such splendid feedback :)
Hans Gallis replied on December 19, 2009 16:27 to the problem ""Notes without possition"" in Symphonical:

Thanks a lot for your praise regarding the new design and usability.

Regarding the notes that are placed in the box at the top of the wall:
In this box you can place any notes that you create. Also, if you create notes in another view, the new notes will appear in the box. In this way you will always see new notes in this container (if the notes are created in another view). I'm not sure if you know this, but you can always click on the "+" symbol at the top left of the box. The box will then collapse and not disturb your work.

We appreciate your feedback and will see if we can find another way to place the notes (to remove the disturbing box). Maybe you have an idea of how we can solve the "box"-problem? If so, we would love to hear from you.

I hope this answer was helpful :)

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Hans Gallis replied on November 05, 2009 09:31 to the problem "Problemer når 2 stykker har åpnet samme lapp" in Symphonical:

Hei Kari,

Takk for feilrapporteringen. Det er en kritisk feil og vi er klar over den. Den blir behandlet nå. Vi kommer tilbake til deg med en gang vi har fått fikset det.

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Hans Gallis replied on October 15, 2009 07:15 to the question "Googledocs" in Symphonical:

OK. Takk for en konkret beskrivelse og takk for god tilbakemelding.

Vi kjenner igjen scenariet ditt og vi jobber med å få til en løsning på dette. I mellomtiden tenker jeg på hvordan du kan få løst problemet ditt mht Google Docs per i dag. Jeg har noen tanker:

1. Hva om man har en vegg som en liste hvor hvert listeelement er en lapp. Altså en egen lapp for hvert listeelement. Da vil informasjonen bli ennå mer smidig.

2. Hva med å legge lister inn i en lapp. Jeg antar at dere har én liste og dermed vil det antakelig være mer hensiktsmessig å benytte alternativ 1.

Kunne du evt ha hjulpet oss med hva slags informasjon dere håndterer vha Google Docs i dag? På forhånd tusen takk for hjelpen.

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Hans Gallis replied on October 14, 2009 21:50 to the question "Googledocs" in Symphonical:

Hei! Det er et meget godt spørsmål. I dag kan man eksportere til MS Office (og dermed også Open Office), men vi jobber med å utarbeide mulighet for å eksportere en vegg eller lapp til Google Docs samt at man kan "embedde" et Google Docs inn i en lapp.

Dersom du har konkrete innspill eller eksempler på hvordan du kan tenke deg at dette skal fungere så tar vi gjerne imot det.

Håper dette besvarte spørsmålet ditt :)

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Hans Gallis replied on October 03, 2009 13:49 to the idea "Lapper bør ha den "gamle" comment-funksjonaliteten, Conversations er overkill" in Symphonical:

Takk for tilbakemeldingen. Ved å implementere et nytt konsept i tillegg til "Conversations" så blir det antakelig ennå mer å forholde seg til for nye brukere og i tillegg må vi vedlikeholde to konsepter i stedet for ett. Vi har også fått tilbakemeldinger om at det er nyttig å kunne diskutere en lapp med noen utvalgte istedenfor alle som evt har tilgang til lappen/veggen. Her er det altså ulike behov som vi forsøker å forene i ett konsept.

"Conversations"-konseptet i Symphonical er også veldig godt tilpasset Google Wave. "Conversations"-konseptet slik det fungerer i Symphonical i dag er altså veldig likt og enkelt å integrere med Google Wave og fremtidens kommunikasjon.

Vi vil derfor beholde "Conversations" inntil videre, men jeg noterer meg at vi skal gjøre det tydeligere at dette også innebærer å kommentere på lappen.

En mulig løsning: Hva om man "default" kommenterer på lappen og så kan man istedenfor velge å sette i gang en samtale med bare noen få utvalgte? Da dekker vi begge deler og det blir et tydeligere skille mellom å kommentere og å sette i gang en samtale med noen utvalgte på lappen (eller veggen etc)? Da ville kanskje problemet være løst?

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Hans Gallis replied on September 22, 2009 16:16 to the idea "Grupper av brukere" in Symphonical:

Takk for ideen. Det er en god idé som vi skal ta tak i.

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Hans Gallis replied on June 17, 2009 08:40 to the problem "sharing options" in Symphonical:

Thanks a lot for the clarification. I liked the clarification and we'll most probably use this when we implement the concept of public objects. Then we'll also upgrade the sharing dialogue.

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Hans Gallis replied on June 17, 2009 08:37 to the idea "better email notification" in Symphonical:

Thanks a lot for your feedback. We agree and this will be fixed as soon as possible.

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Hans Gallis replied on June 17, 2009 07:16 to the question "Endringer i vedlegg" in Symphonical:

Det er et godt spørsmål. I dag må man dessverre laste ned vedlegget (f.eks. word-dokumentet) og så laste det opp igjen. Dette er absolutt ikke en optimal løsning og vi jobber med å lage støtte for at man kan lagre endringer i vedlegg direkte (uten å altså måtte laste ned, gjøre endringer og så laste opp igjen). Vi er ikke helt sikre på når dette blir ferdig, men inntil videre håper vi det er godt nok som det er i dag.

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Hans Gallis set one of Hans Gallis' replies as an official response to "subscription not received" in Symphonical
Hans Gallis replied on May 29, 2009 08:55 to the problem "subscription not received" in Symphonical:

Thanks alot for your feedback John Vidar. The subscription should work, but I think the reason for not receiving any subscriptions by e-mail is because you will not get any e-mail if you have read all the conversations already.

That is: You will only receive e-mail reports if there are conversations or conversation posts you haven't read yet.

Do you think this could be the reason?

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Hans Gallis replied on May 18, 2009 19:27 to the idea "login box" in Symphonical:

I definitely see your need for this kind of increased usability. However, there is huge trade-off regarding this feature: If we provide a login box directly on the website, it will be impossible to support our users with an encrypted login without having to create the whole first page in HTTPS. This will make the first page much slower. Actually, the different websites that provide you with a direct login-box either does not support encrypted login (which is not good) or they provide the whole first page in HTTPS.

Was this answer possible to understand? If not, please give me a hint and I will explain it more thoroughly.

We would really like to hear what you prefer based on the explanation above.

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