Heidels's dashboard

Heidels replied on August 20, 2009 00:40 to the idea "I love the Feather Case for iPhone 3G/GS but...." in Incipio Technologies | iPhone iPod Zune and SmartPhone Accessories:

Hello Koby-

Thank you for your inquiry. We appreciate your suggestion and we will go ahead and forward this on to our Production and Design Department. Please check out some of our new colors for the Ultra Light Feather for the iPhone 3G/3GS at the following link: http://www.myincipio.com/category/00_...

If you have any further questions or concerns, please feel free to contact us.

Kind Regards,

The Incipio Team
800-733-0088

Heidels replied on June 17, 2009 21:58 to the question "Bond street leather with blackberry 8900" in Incipio Technologies | iPhone iPod Zune and SmartPhone Accessories:

Hello Rachel-

Thank you for your inquiry. Unfortunately, the Bond Street Leather Holster only fits with the Feather case because it is only 1mm thin. The Bond Street Leather Holster does not work with the sleep magnet in the device itself; the case does have a magnetized closure, but it does not put the phone to sleep. We hope that helps! If you have any further questions or concerns, please feel free to contact us.

Kind Regards,
The Incipio Team
800-733-0088
support@incipiotech.com

Heidels replied on June 17, 2009 00:13 to the idea "Cash on Delivery" in Incipio Technologies | iPhone iPod Zune and SmartPhone Accessories:

Hello-

Thank you for your suggestion. Unfortunately, at this time we have no plans to offer cash on delivery as a payment method. Currently, the only payments we can accept are through Credit Card, Google Checkout, Amazon, and Paypal. We apologize for any inconvenience this may cause. Please feel free to contact us with any further questions or concerns.

Kind Regards,
The Incipio Team
800-733-0088
support@incipiotech.com

Heidels replied on June 11, 2009 18:42 to the question "more colors??????" in Incipio Technologies | iPhone iPod Zune and SmartPhone Accessories:

Hello LaShayla-

Thank you for your inquiry. We will be coming out with new summer colors for the iPhone 3G Feather which should be available early-mid summer. We will be coming out with neon (fluorescent) colors and some other new, exciting colors! Please check back at our website at www.MyIncipio.com for the latest products and news! If you have any further questions or concerns feel free to contact us.

Kind Regards,
The Incipio Team
support@incipiotech.com
800-733-0088

Heidels replied on June 11, 2009 16:37 to the question "Magenta color" in Incipio Technologies | iPhone iPod Zune and SmartPhone Accessories:

Hello Rachel-

Thank you for your inquiry. The Magenta dermaSHOT is more true to the pink color than purple. The hues online may vary from computer monitor to computer monitor, which sometimes may cause a slight distortion in color. At this time we have no immediate plans of new colors, but please visit www.MyIncipio.com for some of our latest products. We will go ahead and pass your suggestions onto our production/design team. If you have any further questions or concerns, please feel free to contact us.

Kind Regards,

The Incipio Team
800-733-0088
support@incipiotech.com

Heidels replied on June 10, 2009 19:27 to the question "incipio feather with leather case" in Incipio Technologies | iPhone iPod Zune and SmartPhone Accessories:

Hello Rachel-

Thank you for your inquiry. The BlackBerry 9800 is actually compatible with our Bond Street Leather Case with Belt Clip for Apple iPhone 3G. We will attach the direct link below for your convenience. If you have any further questions or concerns, please feel free to contact us.

Bond Street Holster:

http://www.myincipio.com/product/IPHO...

Kind Regards,

The Incipio Team
support@incipiotech.com
800-733-0088

Heidels replied on June 04, 2009 18:10 to the question "How long is the Incipio OX Auxiliary Audio Cable for MP3 Devices" in Incipio Technologies | iPhone iPod Zune and SmartPhone Accessories:

Hello-

Thank you for your inquiry. The OX cable is approximately 6.5 feet in length. We hope this helps! If you have any further questions or concerns feel free to contact us.

Kind Regards,

The Incipio Team
support@incipiotech.com
800-733-0088

Heidels replied on June 02, 2009 18:16 to the question "iPhone Cracked Inner Screen" in Incipio Technologies | iPhone iPod Zune and SmartPhone Accessories:

Hello-

Thank you for your message. Our Feather case is designed to protect the back of your phone. At no point when applying the case should it come in contact with the screen. We do apologize for your misfortune, however, our warranty is limited to the case itself. Please feel free to contact us with further questions or concerns.

Kind Regards,

The Incipio Team
800-733-0088
support@incipiotech.com

Heidels replied on June 01, 2009 17:57 to the question "Add a shotgun mic to the Lloyd?" in Incipio Technologies | iPhone iPod Zune and SmartPhone Accessories:

Hello David-

Thank you for your question. We would not recommend using any external microphones in conjunction with the Lloyd. We tested the Lloyd with a microphone we have here and while it does record, it does not stop the Lloyd from recording, so the quality of the recordings is greatly deteriorated. We apologize for any inconvenience this may cause. If you have any further questions or concerns feel free to contact us.

Kind Regards,

The Incipio Team
800-733-0088
support@incipiotech.com

Heidels replied on May 29, 2009 20:48 to the question "damaged phone" in Incipio Technologies | iPhone iPod Zune and SmartPhone Accessories:

Thank you for your email. Unfortunately our coverage only handles product defects and not those of the phone itself. Our cases are made of materials specifically designed to guard your device, not harm it. Please feel free to contact us if you have any further questions or concerns.

Kind Regards,

The Incipio Team
800-733-0088
support@incipiotech.com

Heidels replied on May 26, 2009 23:50 to the question "Alaska Bound!! Need power for ASUS netbook N10J" in Incipio Technologies | iPhone iPod Zune and SmartPhone Accessories:

Hello-

Thank you for your inquiry. Unfortunately, the Continental International AC Charger + Car Charger + Airplane Adapter for ASUS Eee PC 700 Series is only compatible with the ASUS Eee PC 700 Series. We apologize for any inconvenience this may have caused. If you have any further questions or concerns, please feel free to contact us.

Kind Regards,

Customer Service Team
Incipio Technologies
800-733-0088
support@incipiotech.com

Heidels replied on May 26, 2009 23:44 to the question "Incipio Silicrylic for BlackBerry Storm: installation procedure?" in Incipio Technologies | iPhone iPod Zune and SmartPhone Accessories:

Hello Kaishi-

Thank you for your inquiry. The correct method of putting your Silicrylic Case on is to first clean your device of any particles or dust. Then apply the silicone insert to your device. Next apply the acrylic shell by flexing the the corners over the silicone insert. The acrylic shell does have some give so that you can do this without damaging the silicone insert. If you are having problems with the buttons not working correctly, please email our customer support team at support@incipiotech.com for further instruction in order for us to assist you with this issue.

Kind Regards,

Customer Service Team
Incipio Technologies
800-733-0088
support@incipiotech.com

Heidels replied on May 21, 2009 21:28 to the question "SILICRYLIC by Incipio keps cracking in the corners!!!" in Incipio Technologies | iPhone iPod Zune and SmartPhone Accessories:

Hello Ray-

Thank you for your inquiry. We are sorry to hear about your case. Please contact our customer service team at support@incipiotech.com for further assistance on this matter in order to receive a replacement. We look forward to hearing from you!

Kind Regards,

Incipio Technologies
1.800.733.0088
support@incipiotech.com

Heidels replied on May 21, 2009 21:25 to the idea "Color options for BB Storm 9530 Feather Case" in Incipio Technologies | iPhone iPod Zune and SmartPhone Accessories:

Hello-

Thank you for your inquiry. We have consulted our production/design team and we will be manufacturing more colors for the Feather case for the BlackBerry Storm 9350. Please visit www.MyIncipio.com for our latest updates on our products at launch. If you have any further questions or concerns, please feel free to contact us.

Kind Regards,
Incipio Technologies
1.800.733.0088
support@incipiotech.com

Heidels replied on May 13, 2009 02:00 to the question "Purchased a product but it was damaged upon receiving it" in Incipio Technologies | iPhone iPod Zune and SmartPhone Accessories:

Hello Brooks-

Thank you for your inquiry. We are sorry to hear about the condition of your case. Can you please email us at our Customer Support department support@incipiotech.com with a picture of the acrylic backing with the scratches? We will be happy to look at your case to determine if we can replace this for you. We look forward to hearing from you! If you have any further questions or concerns, please feel free to contact us.

Kind Regards,

Customer Service Team
Incipio Technologies
800-733-0088
support@incipiotech.com

Heidels replied on May 08, 2009 18:26 to the question "Color options for Blackberry Storm 9530 Silicrylic Silicone case.." in Incipio Technologies | iPhone iPod Zune and SmartPhone Accessories:

Hello Lindsay-

Thank you for your inquiry. At this time we have no plans to release turquoise Silicrylic or Feather cases for the BlackBerry Storm. But check back at our website often at www.MyIncipio.com for the latest releases. If you have any further questions or concerns, please feel free to contact us.

Kind Regards,

Customer Service Team
Incipio Technologies
800-733-0088
support@incipiotech.com

Heidels replied on May 07, 2009 19:51 to the question "2nd Gen on 1st Gen?" in Incipio Technologies | iPhone iPod Zune and SmartPhone Accessories:

Hello-

Thank you for your inquiry. Unfortunately, we only make our cases to specifically fit each device that it is made for. We do sell iPod touch 1st generation cases at our website which you can find at http://www.myincipio.com/category/1_m.... If you have any further questions or concerns, please feel free to contact us.

Kind Regards,

Customer Service Team
Incipio Technologies
800-733-0088
support@incipiotech.com

Heidels replied on May 01, 2009 23:48 to the question "Zune A/V cable problems" in Incipio Technologies | iPhone iPod Zune and SmartPhone Accessories:

Hello Cheyenne-

Thank you for your inquiry. The Incipio AV Connection Kit for Microsoft Zune is only for the Microsoft Zune 30GB and Microsoft Zune 80GB as stated in the compatibility description on www.MyIncipio.com. we apologize for any inconvenience this may have caused if you did not see this before purchasing the item. If you would like to process a return please visit http://www.myincipio.com/returns. If you have any further questions or concerns, please feel free to contact us.

Kind Regards,

Customer Service Team
Incipio Technologies
800-733-0088
support@incipiotech.com

Heidels replied on April 28, 2009 17:21 to the question "I love having INCIPIO{LAB} Series Camelot dermaSHOT Silicone Case for iPhone 3G - Deep Red" in Incipio Technologies | iPhone iPod Zune and SmartPhone Accessories:

Hello Bambang-

Thank you for your inquiry. Unfortunately, we do not ship to Indonesia at at this time under our Shipping Policy. Our complete shipping policy is located at http://www.myincipio.com/category/con.... We apologize for any inconvenience this may have caused. If you have any further questions or concerns, please feel free to contact us.

Kind Regards,

Customer Service Team
Incipio Technologies
800-733-0088
support@incipiotech.com

Heidels replied on April 28, 2009 17:07 to the question "can i clean the incipio feather with acetone or alcohol to remove pen marks?" in Incipio Technologies | iPhone iPod Zune and SmartPhone Accessories:

Hello Lee-

Thank you for your inquiry. We do not advise that you apply acetone or alcohol to the surface of the polycarbonate for it may cause damage to the matte finish. Please send us a picture of the markings to our customer support email at support@incipiotech.com. We will go ahead and look at the markings and further assist you on this matter. If you have any further questions or concerns, please feel free to contact us.

Kind Regards,

Customer Service Team
Incipio Technologies
800-733-0088
support@incipiotech.com