Help Desk's dashboard

Help Desk replied on December 15, 2009 20:47 to the problem "Overheard isn't updating" in Get Satisfaction:

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thor, Dec 15 12:47 pm (PST):

This is a known bug and is in our queue for fixing.

Help Desk replied on December 06, 2009 15:51 to the problem "Clicking 'See and rate more... ' links in feedback widget triggers security cert error" in Get Satisfaction:

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Carrie, Dec 06 07:51 am (PST):

We are still see this problem in production today. We are live with Get Satisfaction today. Attaching another screenshot from our production environment. This only happens when the URL of the Cortera page is HTTPS. We have some pages that are secure and some that aren't. We have domain alias setup: feedback.cortera.com/cortera

In order to see the problem on our site:
1. Go to start.cortera.com
2. Log in with the following credentials
u: mckinney.carrie@gmail.com
p: car123
3. Search for 'Semitool' company name
4. Click the top link in the search results
5. Click on the 'Feedback' tab
6. Click on 'See and Rate more ideas...' link

Attachments to this comment:
Get_Satisfaction_Cert_Error_2.jpg - http://getsatisfaction.zendesk.com/at...

Help Desk replied on December 04, 2009 20:55 to the problem "Infinite redirect loop between getsatisfaction.com/admin and getsatisfaction.com/rhapsody/admin" in Get Satisfaction:

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thor, Dec 04 12:55 pm (PST):

We rolled out a fix for this today.

Help Desk replied to a topic that has since been removed from Get Satisfaction. see the change log

Help Desk replied to a topic that has since been removed from Get Satisfaction. see the change log

Help Desk replied on December 01, 2009 22:07 to the problem "Clicking 'See and rate more... ' links in feedback widget triggers security cert error" in Get Satisfaction:

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Carrie, Dec 01 02:07 pm (PST):

Great! Thanks for the update.

Help Desk replied on December 01, 2009 21:56 to the problem "Clicking 'See and rate more... ' links in feedback widget triggers security cert error" in Get Satisfaction:

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thor, Dec 01 01:56 pm (PST):

Hi Carrie, we're working on getting a fix in for this by our Friday deploy.

Help Desk replied on December 01, 2009 21:42 to the problem "Clicking 'See and rate more... ' links in feedback widget triggers security cert error" in Get Satisfaction:

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Carrie, Dec 01 01:42 pm (PST):

Any update on this request? We are going live with our Feedback Tab this weekend (December 6th) and the referenced links are broken in our installation of the widget.

Help Desk replied on November 28, 2009 12:36 to the problem "IE 8/Opera 10 FastPass support" in Get Satisfaction:

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Josh D., Nov 28 04:36 am (PST):

Actually, this works in IE8 once I fixed the SSL issues. I have a feeling that this might also be the issue in Opera, but I'm not sure since I can't really debug easily from there. It's not working in my virtual machine running Windows 7 and Opera 10.10. Please assist, as we have more than one customers upset by this.

Help Desk replied on November 06, 2009 17:21 to the problem "Link to Get Satisfaction broken in email" in Get Satisfaction:

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Eric Suesz, Nov 06 09:20 am (PST):

This is still broken. I get this error:

Safari can’t open the page “http://getsatisfaction.comhttp://getsatisfaction.com/plans?utm_campaign=create_a_community

Help Desk replied on October 28, 2009 19:35 to the question "Why won't my support links show up when I add them?" in Get Satisfaction:

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Amy Muller, Oct 28 12:35 pm (PDT):

That's what I was wondering. I don't think we ever solved that.

On Wed, Oct 28, 2009 at 11:56 AM, Bill Palmer <bill@getsatisfaction.com>wrote:

> lol I think this is the same bug you ran into when trying to add links to
> Mozilla's Raindrop community/product or whatever it was.
>
> --Bill
>
>
> On Wed, Oct 28, 2009 at 11:54 AM, Eric Suesz <
> notifications-support@getsatisfaction...> wrote:
>

Help Desk replied on October 28, 2009 18:57 to the question "Why won't my support links show up when I add them?" in Get Satisfaction:

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bill, Oct 28 11:57 am (PDT):

lol I think this is the same bug you ran into when trying to add links to
Mozilla's Raindrop community/product or whatever it was.

--Bill

On Wed, Oct 28, 2009 at 11:54 AM, Eric Suesz <
notifications-support@getsatisfaction...> wrote:

Help Desk replied on September 02, 2009 18:09 to the problem ""Stop following topic" has a bug" in Get Satisfaction:

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thor, Sep 02 11:09 am (PDT):

This was the consequence of people who had multiple accounts setup inside Get Satisfaction. If they unfollowed a topic with one account and were still following it with another account they would still receive email updates. The fix is to limit yourself to one account.

Help Desk replied on August 25, 2009 14:16 to the problem "Need to merge two companies." in Get Satisfaction:

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thor, Aug 25 07:16 am (PDT):

This has been fixed as requested.

Help Desk replied on August 12, 2009 14:59 to the problem "My employee badge and title don't show up in responses." in Get Satisfaction:

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Heather, Aug 12 07:59 am:

Any progress on this issue? I would really like my responses to be able to be marked "official".

Help Desk replied on July 24, 2009 06:34 to the problem "footer customization not working after recent upgrade" in Get Satisfaction:

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thor, Jul 23 11:18 pm:

Hi Arielle,
We'll get this working for you tomorrow (Friday). The problem is that your footer customization relied on our old html and css which changed with this release. If your footer had been independent it would have been intact during the transition.

Apologies for the hiccup.

Help Desk replied to "New layout is wrapping funny on my company site", but it was removed. see the change log