Customer Service's dashboard

Customer Service replied on December 10, 2009 22:44 to the question "how to get one of those awesome i phone cases" in Incipio Technologies | iPhone iPod Zune and SmartPhone Accessories:

Hello Ashish,

Thank you for your interest in Incipio products! We are more than happy to assist you in locating our products in India. Please send us an e-mail with your request to: support@incipiotech.com and we will be in touch to help you locate our products.

Kind Regards,

The Incipio Team
support@incipiotech.com
800-733-0088

Customer Service replied on December 03, 2009 21:44 to the question "Do you have any hard cases for the blackberry 9700" in Incipio Technologies | iPhone iPod Zune and SmartPhone Accessories:

Hello Lee,

Thank you for your interest in our products. We will be releasing our SILICRYLIC case for BlackBerry Bold 9700 within the next 2-3 weeks. Our SILICRYLIC case is a 2 part carrying case which consists of a silicone bottom layer and a hard acrylic outer shell which fits snugly in to the grooves of the silicone layer. I will attach the direct link below for you to view. Please feel free to contact us if you have any further questions or concerns.

http://www.myincipio.com/category/02_...

Kind Regards,

The Incipio Team
800-733-0088
support@incipiotech.com

Customer Service replied on December 03, 2009 21:38 to the question "Record on Nano? Hopefully yes!" in Incipio Technologies | iPhone iPod Zune and SmartPhone Accessories:

Hello Barijean,

Thank you for your inquiry. Please begin by connecting the Lloyd to the bottom of your iPod nano 4G. From there, please select Voice Memos from your menu. If Voice Memos does not appear on your menu, please select Extras. Please feel free to contact us if you have any further questions or concerns.

Kind Regards,

The Incipio Team
800-733-0088
support@incipiotech.com

Customer Service replied on December 03, 2009 21:31 to the question "Its NOT NEON ORANGE..." in Incipio Technologies | iPhone iPod Zune and SmartPhone Accessories:

Hello,

Thank you for your inquiry. We apologize that the color is not what you expected. Our Neon Orange Feather for iPhone 3G/S was a Limited Edition item and has been discontinued. Please feel free to contact us if you have any further questions or concerns.

Kind Regards,

The Incipio Team
800-733-0088
support@incipiotech.com

Customer Service replied on December 03, 2009 21:21 to the question "More Pearl White Please" in Incipio Technologies | iPhone iPod Zune and SmartPhone Accessories:

Hello Denise,

Thank you for your inquiry. We appreciate your interest in our Feather line of cases. Unfortunately we do not have plans to release a Pearl White Feather for iPod touch at this time. Please check our website at www.myincipio.com for new releases. Please feel free to contact us if you have any further questions or concerns.

Kind Regards,

The Incipio Team
800-733-0088
support@incipiotech.com

Customer Service replied on December 03, 2009 21:15 to the question "confused a little... skin for ipod shuffle 3rd generation" in Incipio Technologies | iPhone iPod Zune and SmartPhone Accessories:

Hello,

Thank you for your inquiry. The price of $13.99 reflects the the price of the entire 3 pack of iPod Shuffle 3G cases. Please feel free to contact us if you have any further questions or concerns.

Kind Regards,

The Incipio Team
800-733-0088
support@incipiotech.com

Customer Service replied on November 09, 2009 20:48 to the question "17" Macbook Pro Feather case" in Incipio Technologies | iPhone iPod Zune and SmartPhone Accessories:

Hello-

Thank you for your inquiry. At this time we do not have any plans to produce a feather for the MacBook Pro 17". We apologize for any inconvenience this may cause. If you have any further questions or concerns feel free to contact us.

Kind Regards,
The Incipio Team
support@incipiotech.com
800-733-0088

Customer Service replied on November 09, 2009 20:18 to the question "can you send any product to turkey?" in Incipio Technologies | iPhone iPod Zune and SmartPhone Accessories:

Hello-

Thank you for your inquiry. Unfortunately we are not able to ship to Turkey at this time. We apologize for any inconvenience this may cause. If you have any further questions or concerns feel free to contact us.

Kind Regards,
The Incipio Team
support@incipiotech.com
800-733-0088

Customer Service replied to "Fire Engine Case for Ipod Touch", but it was removed. see the change log

Customer Service replied on November 09, 2009 20:10 to the question "Storm 2 (9550) feather case" in Incipio Technologies | iPhone iPod Zune and SmartPhone Accessories:

Hello Jason-

Thank you for your inquiry. We will be coming out with cases for the BlackBerry Storm 2 later this month. If you would like to be notified when the feather for the BlackBerry Storm 2 is available, please send us an email at support@incipiotech.com and we will add you to our notification list for this product! If you have any further questions or concerns feel free to contact us.

Kind Regards,
The Incipio Team
support@incipiotech.com
800-733-0088

Customer Service replied on November 09, 2009 20:04 to the question "how can buy your product in Italy?" in Incipio Technologies | iPhone iPod Zune and SmartPhone Accessories:

Hello-

Thank you for your inquiry. We ship to Italy via our website at www.MyIncipio.com. International shipping is $14.99 for the first item and $2.00 for each additional item. We ship to Italy via FedEx International Priority service. We hope this helps! If you have any further questions or concerns feel free to contact us.

Kind Regards,
The Incpio Team
support@incipiotech.com
800-733-0088

Customer Service replied on October 21, 2009 00:42 to the question "how do i clean my white feather case for iphone?" in Incipio Technologies | iPhone iPod Zune and SmartPhone Accessories:

Thank you for your input Torrey - we have not attempted these methods of cleaning the feather, but it sounds like you had success.

We apologize for those of you whose white feathers become "dirty". Unfortunately, the white feather is more prone to discoloration simply because it is a white palette.

Please keep in mind that all of our products are covered under Incipio's lifetime warranty, which includes discoloration issues. If for any reason you feel dissatisfied with your case, please e-mail or call us below, or visit: www.myincipio.com/returns for complete warranty information.

Kind Regards,

The Incipio Team
support@incipiotech.com
800-733-0088

Customer Service replied on October 21, 2009 00:37 to the question "When will your Zune HD cases be available?" in Incipio Technologies | iPhone iPod Zune and SmartPhone Accessories:

Hello Richard,

Thank you for your inquiry. I'm sorry for the delay, but our full lineup should be available soon. Unfortunately, we do not have an exact date set for each arrival, however, we anticipate the EDGE and feather cases within the next 1-2 weeks, with the NGP arriving slightly later.

Please feel free to contact us with any further questions or concerns.

Kind Regards,

The Incipio Team
support@incipiotech.com
800-733-0088

Customer Service replied on October 21, 2009 00:35 to the question "Will a Zune HD fit in the ipod Touch orion case?" in Incipio Technologies | iPhone iPod Zune and SmartPhone Accessories:

Hello Abrundmc,

Thank you for your inquiry. While the Zune HD is smaller than the iPod Touch, it will fit inside the Orion case, however, it is not a snug fit. If you go this route, please be careful to avoid the Zune falling out.

Alternatively, we do offer the underGROUND Sleeve case for the Zune HD, if you were looking for a sleeve type case.

Please feel free to contact us with any further question or concerns.

Kind Regards,

The Incipio Team

Customer Service replied on October 21, 2009 00:26 to the question "more color choices for javelin case" in Incipio Technologies | iPhone iPod Zune and SmartPhone Accessories:

Hello Topnotch,

Thank you for your suggestion! We have forwarded your suggestion on to our design and development team. Please feel free to contact us with further questions or concerns.

Kind Regards,

The Incipio Team
support@incipiotech.com
800-733-0088

Customer Service replied on October 08, 2009 00:28 to the question "Any retailers selling this ?" in Incipio Technologies | iPhone iPod Zune and SmartPhone Accessories:

Hello coolest_head,

Thank you for your inquiry. We currently have our products in most AT&T, Fry's Electronics, MicroCenter, and RadioShack stores. Please contact your local store to check inventory.

Kind Regards,

The Incipio Team
support@incipiotech.com
800-733-0088

Customer Service replied on October 08, 2009 00:24 to the question "Does the feather case for the 13 inch macbook pro come in blue?" in Incipio Technologies | iPhone iPod Zune and SmartPhone Accessories:

Hello Lexie,

Thank you for your inquiry and for bringing this to our attention. Unfortunately, we currently only offer 6 colors for the MacBook Pro 13" feather case. We do not manufacture the light blue case shown - it is a graphic error. I apologize for the confusion, and out web development team is currently working on updating the image.

Kind Regards,

The Incipio Team
support@incipiotech.com
800-733-0088

Customer Service replied on October 01, 2009 16:53 to the question "why doesn't my package show up on the tracking site?" in Incipio Technologies | iPhone iPod Zune and SmartPhone Accessories:

Hello Riley,

I'm sorry that you are unable to track your package. Please either e-mail customer service at support@incipiotech.com, or give us a call and include your order information. We will be happy to assist you in locating your order!

Kind Regards,

The Incipio Team
support@incipiotech.com
800-733-0088

Customer Service replied on September 14, 2009 17:04 to the question "Incipio iPhone 3Gs Oracle Case suffers from many flaws" in Incipio Technologies | iPhone iPod Zune and SmartPhone Accessories:

Hello Ken-

Thank you for your inquiry. We are sorry to hear that you are dissatisfied with your case. The issues you have presented are not issues we have encountered with our SILICRYLIC case in the past. We do truly appreciate your feedback and we will forward your concerns and issues on to our design team for their review. We have responded to your email and we hope to hear back from you soon. Please feel free to contact us with any further questions or concerns.

Kind Regards,

Customer Service Team
Incipio Technologies
support@incipiotech.com
800-733-0088

Customer Service replied on September 14, 2009 14:41 to the idea "Why not make a feather in clear?" in Incipio Technologies | iPhone iPod Zune and SmartPhone Accessories:

Hello Mike-

Thank you for your inquiry. At this time we have no plans to release a clear feather case. We will pass along your idea to our design team so that they are aware for the demand for a clear feather. We do have our new NGP case for iPhone 3G & 3GS available which is clear if you might be interested. The NGP is a bit thicker and more malleable than the feather but it is a great solution for people looking for a sleek and durable clear case. Please feel free to contact us with any further questions or concerns.

Kind Regards,

Customer Service Team
Incipio Technologies
800-733-0088
support@incipiotech.com