Jason's dashboard

Jason replied on October 24, 2009 17:19 to the problem "Where's my voucher?" in Rezgo.com:

Yes, you are correct on both accounts. On the confirmation (before payment is processed) and on the receipt (after payment is processed) there is no link to the voucher. I can understand there being no link before payment, but after payment status is changed to received and the customer is notified, the e-mail that is sent to them should clearly state a hyperlink to direct the customer to their voucher, much like we see from the back-end.

I hope this clarifies the situation.

Jason gave praise in Rezgo.com on October 11, 2009 19:22:

Extraordinary Customer Service

Rezgo's Customer Service is extraordinary! I've never worked with such a helpful company.

Jason replied on October 11, 2009 19:20 to the idea "Dashboard notes" in Rezgo.com:

Great! Thank you!

Jason replied on October 11, 2009 19:19 to the problem "Where's my voucher?" in Rezgo.com:

On the notification of receipt of payment that the customer gets (when made using backend), the customer does not get an 'original booking receipt'. It also asks the customer to print their voucher but gives no link to do so. The following is from the only e-mail I get as a customer:

{Your booking receipt and invoice are available on-line using the link provided by your original booking receipt. Please be sure to print your voucher and bring it with you. Your voucher must be presented on location.}

How do I print my voucher?

Perhaps something like the following might work:

{To Print your Voucher, click the link below or copy and paste it into your browser.}

You could also be super snazzy and add a little bit o' code like this\;

{onLoad="window.print()"}

This will popup the print window to allow the user to print the voucher.

What do you think?

Jason marked one of Stephen's replies in Rezgo.com as useful. Stephen replied to the question "How many administrators can administrate?".

Jason shared an idea in Rezgo.com on October 10, 2009 21:26:

Dashboard notes

Notes. Perhaps something like a small forum of sorts on the Dashboard. Let's say we have a minimum of two people for bookings. If a single rider calls, I'd like to add him somewhere where all my agents can see so they can add him to an upcoming booking that they make.

Jason asked a question in Rezgo.com on October 10, 2009 21:24:

How many administrators can administrate?

How many administrators can I have on my account? With the different levels of administrators, can I just hand out log-ins left, right and center? Is there a limit?

Jason gave praise in Rezgo.com on October 10, 2009 21:21:

Check-in

Check-in. Awesome.

I love the new check-in. It gives me a peace of mind I never thought possible. Check-in on booking details and check-in sorting, iGoogle, iPhone, everything.

Jason reported a problem in Rezgo.com on October 10, 2009 21:15:

Where's my voucher?

I still have a lot of customers looking for the voucher asking where they can find it and whether or not we've sent one. Is there any way to make the voucher link more obvious in the e-mails?

Jason gave praise in Rezgo.com on October 10, 2009 21:10:

Awesome backend booking system!

I super dig how easy it is for my staff to make bookings! The back-end system is a very powerful booking utility and I highly recommend it to any tour or event organization company!

Jason asked a question in Rezgo.com on July 14, 2009 20:20:

Incomplete booking information

Is there any way to change what is required for an incomplete booking? For us, a phone number is vital and it would be easier to make this required than to have to remind staff on a daily basis. This is only one example. Some way to adjust/select this would be awesome. Thank you.

Jason asked a question in Rezgo.com on July 11, 2009 20:19:

Sorting bookings in the payment received folder

How do you auto sort bookings by date in the payment received folder?

Jason asked a question in Rezgo.com on July 11, 2009 19:21:

Recieving notifications.

When a customer makes a booking (front or back end) how can my staff be notified. Can you sync bookings with a calendar such as Outlook or the iPhone or iCal? Can text messages be sent? Can e-mails be sent to us to remind us of the tour a day before the tour takes place?

Jason asked a question in Rezgo.com on July 11, 2009 19:17:

Month View

How do I view my bookings in a month view format?

Jason asked a question in Rezgo.com on July 11, 2009 19:12:

How do I empty the trash bin?

Simple Question: How do I empty the trash bin?

Jason replied on July 11, 2009 19:10 to the question "Print receipt option after booking" in Rezgo.com:

I would love to know where this "Print Receipt" button is. I have no luck printing a receipt for my customers. If someone could let me know where this is, I would appreciate it. Thank you.