Jeffrey Tranberry's dashboard

Jeffrey Tranberry replied on November 26, 2009 19:29 to the question "PS CS4 says I don't have necessary access privileges" in Adobe:

Hi Tim,

Can any other applications open and save files to and from the directory?

Jeffrey Tranberry replied on November 20, 2009 19:07 to the problem "Critical errors were found in setup for Adobe Photoshop CS4: The installer database is invalid: please re-install the product from the original media Please see the Setup log file for details. Click Quit to exit Setup." in Adobe:

AnMarieB - Shoot me an email with your case# and contact info. jtranber at adobe . com

Jeffrey Tranberry replied on November 19, 2009 16:53 to the problem "Yet another Adobe Customer Service/Refund Issue..." in Adobe:

Hi Sarah,

Did anyone from Adobe Customer Care ever contact you after you made this post?

- Jeff

Jeffrey Tranberry marked one of Edward Long's replies in Adobe as useful. Edward Long replied to the problem "PLEASE HELP!!! MY BUSINESS CAN NOT OPERATE TODAY BECAUSE I CANNOT GET THROUGH TO ADOBE ON THE PHONE TO ACTIVATE MY SOFTWARE.".

Jeffrey Tranberry replied on November 13, 2009 20:12 to the problem "PLEASE HELP!!! MY BUSINESS CAN NOT OPERATE TODAY BECAUSE I CANNOT GET THROUGH TO ADOBE ON THE PHONE TO ACTIVATE MY SOFTWARE." in Adobe:

Delete the FLEXnet Publisher folder:
/Library/Preferences/FLEXnet Publisher/

http://kb2.adobe.com/cps/512/cpsid_51...

Jeffrey Tranberry replied on November 13, 2009 17:37 to the problem "PLEASE HELP!!! MY BUSINESS CAN NOT OPERATE TODAY BECAUSE I CANNOT GET THROUGH TO ADOBE ON THE PHONE TO ACTIVATE MY SOFTWARE." in Adobe:

Are you getting any errors? Licensing has stopped working by chance?

Jeffrey Tranberry replied on November 13, 2009 17:34 to the problem "PLEASE HELP!!! MY BUSINESS CAN NOT OPERATE TODAY BECAUSE I CANNOT GET THROUGH TO ADOBE ON THE PHONE TO ACTIVATE MY SOFTWARE." in Adobe:

Hi Ed, I can try and get you in touch with someone in customer support. I'd need your contact info, please send to: jtranber at adobe . com

A comment on the problem "Change layer content command missing in Photoshop CS4" in Adobe:

I think there is another script out there that might work better for you. Lemme research. – Jeffrey Tranberry, on November 12, 2009 23:21

A comment on the problem "Change layer content command missing in Photoshop CS4" in Adobe:

Anton, I'm curious does the panel work for you? – Jeffrey Tranberry, on November 12, 2009 23:21

A comment on the problem "Change layer content command missing in Photoshop CS4" in Adobe:

Try updating to 10.6.2. – Jeffrey Tranberry, on November 12, 2009 21:33

Jeffrey Tranberry replied on November 12, 2009 21:25 to the problem "Change layer content command missing in Photoshop CS4" in Adobe:

What OS are you on?

A comment on the problem "Change layer content command missing in Photoshop CS4" in Adobe:

Try just minimizing the panel and expanding it. – Jeffrey Tranberry, on November 12, 2009 21:08

Jeffrey Tranberry replied on November 10, 2009 03:04 to the problem "CS3 must support Snow Leopard" in Adobe:

Sean. Update to 10.6.2 of Snow Leopard. It contains fixes for issues impacting Photoshop.

Jeffrey Tranberry replied on November 10, 2009 03:00 to the problem "Photoshop CS4 and Snow Leopard: couple of issues." in Adobe:

The 10.6.2 update of Snow Leopard addresses both of these issues.

Jeffrey Tranberry marked one of Josh Fields' replies in Adobe as useful. Josh Fields replied to the question "Why won't Photoshop Installer open?".

Jeffrey Tranberry replied on October 27, 2009 02:13 to the question "Why won't Photoshop Installer open?" in Adobe:

Rock on. Thanks for the followup.

Jeffrey Tranberry replied on October 27, 2009 01:58 to the question "Why won't Photoshop Installer open?" in Adobe:

Hey Josh, I haven't received your email yet. I'm a little worried it got caught in the spam filter. Are you on Twitter?

Jeffrey Tranberry replied on October 27, 2009 01:41 to the question "Why won't Photoshop Installer open?" in Adobe:

Sounds good. You could try the uninstall script in the meantime in case you do have some trace of trial installed: http://www.adobe.com/support/contact/...

Jeffrey Tranberry replied on October 27, 2009 01:30 to the question "Why won't Photoshop Installer open?" in Adobe:

On the off chance the media is damaged, have you tried downloading the 30-day trial off of Adobe.com?

Jeffrey Tranberry replied on October 27, 2009 01:29 to the question "Why won't Photoshop Installer open?" in Adobe:

I can try and get you an escalation with a north american customer service rep. Feel free to send me your contact info at jtranber at adobe .dot com.