Jennifer's dashboard

Here2HaveFun replied on November 19, 2008 05:51 to the question "Oprah Snapfish Book - Code dissapeared from account!" in Snapfish:

Like all others on this site, I went to the Snapfish/Oprah link and followed the directions and received the photo album credit. I finally finished my album after 4 days Then I saw where the offer was extended until Nov 22 so I placed the order for 2 of the same books today, but received no credit and was billed the entire $29.99 for each book. I understand you can help with getting a refund to my credit card for at least one book. My order number: 54699810-04V order date: Nov 18, 2008. Thank you in advance for correcting this problem.

kirstent75 replied on November 19, 2008 05:20 to the question "Oprah Snapfish Book - Code dissapeared from account!" in Snapfish:

I also saw this offer and contacted snapfish once when I was unable to get on the site due to high traffic... that was solved and I have since completed my album, but also had the same issue - when I went to check out, that offer was not given or listed in my current offers! I am so sad, as I was THRILLED to get this book and hoped to order one (at a later date, for full price, obviously) for each of my kids filled with their artwork!! Please advise! My email address is kirstent75@yahoo.com.

I have not placed an order yet b/c the credit did not apply. I had planned on ordering some other photos, so tried to apply the free shipping to those items (assuming I could NOT use it for the oprah freebie...) but I am afraid I screwed the whole thing up!

A comment on the question "Oprah Snapfish Book - Code dissapeared from account!" in Snapfish:

I had an online chat with Jennifer and the issue was resolved quickly and easily! Thanks!!! (it took over an hour to get a person on the chat thingie though.. FYI) – Shannon, on November 19, 2008 04:19

Shannon replied on November 19, 2008 03:49 to the question "Oprah Snapfish Book - Code dissapeared from account!" in Snapfish:

On Friday the 14th I clicked on the oprah make a book button.. came to snapfish, made a book and tried to order it on Saturday 15th at 1220am the full price was shown and I didn't order the book. I wrote to snapfish and got an answer that sorry, the coupon expired, nothing we can do.. however, I sent another message stating that thek Oprah link that I clicked from showed the coupon dispersal expired the 14th, but the actual book ordering needed to be done by the 16th.. never got a response! Now I've seen in different places that the coupon had been extended to the 22nd.. I spent hours working on this book and would love to place the order. Please help!

A comment on the question "Oprah Snapfish Book - Code dissapeared from account!" in Snapfish:

I had this problem as well and thought a day or two would fix the problem but it still won't work so I went ahead and placed the order. Please credit my account. 53387420-04V – ALewis, on November 19, 2008 03:04

A comment on the question "Oprah Snapfish Book - Code dissapeared from account!" in Snapfish:

Still no response?? I posted on here, emailed and also called. I don't have an hour + to wait. I am getting really nervous. I really hope that crdit shows up! – lone ranger, on November 19, 2008 02:39

A comment on the question "Oprah Snapfish Book - Code dissapeared from account!" in Snapfish:

Still no response?? I posted on here, emailed and also called. I don't have an hour + to wait. I am getting really nervous. I really hope that crdit shows up! – lone ranger, on November 19, 2008 02:39

byuselm replied on November 19, 2008 01:02 to the question "Oprah Snapfish Book - Code dissapeared from account!" in Snapfish:

I have emailed and posted my order number for several days now, and I still haven't recieved an answer. Can someone please help me. My order number, again is 53686274-04v

eford replied on November 19, 2008 00:04 to the question "Oprah Snapfish Book - Code dissapeared from account!" in Snapfish:

I have the same issue and customer service is not helping me either. They said I was too late. I told them that was not the issue, the issue is that they gave me the credit and then take it away. From the amount of requests with the same issue, it appears that Snapfish is trying to back out of the deal. I want the credit in my acount, just like everyone.

Mary Makowsky replied on November 18, 2008 19:04 to the question "Snapfish keeps sending me the wrong plugin for my Macintosh" in Snapfish:

So why, if Snapfish is no longer supporting the iPhoto plugin, are your customer service people still sending out the incorrect link (or any link at all) to Mac users needing help? I just received the iPhoto which is really the Safari (also obsolete now with the new uploader) on November 3.

I now cannot upload from any browser because you require Flash Player version 10, which requires OS 10.4 or higher. So, I need to spend money to upgrade my OS and possibly other software programs as a consequence in order to use Snapfish?

Guess I'll check out Shutterfly...

A comment on the question "Oprah Snapfish Book - Code dissapeared from account!" in Snapfish:

Just received confirmation via email from snapfish support that I was credited for $29.99. Otto you're the best!! – sjd, on November 18, 2008 18:47

jolie replied on November 18, 2008 13:48 to the question "Oprah Snapfish Book - Code dissapeared from account!" in Snapfish:

Hi Dean,

Can you please credit me back for this order? Thanks so much!

Order no. 54406936-04V

sjd replied on November 18, 2008 13:43 to the question "Oprah Snapfish Book - Code dissapeared from account!" in Snapfish:

On November 24th, I went to the Snapfish/Oprah link and followed the directions and received the photo album credit. I began buiding my album at that time. Then I saw where the offer was extended until Nov 21 so I was able to spend a little more time creating my book. When I went in to purchase the custom cover album making sure I had created the book that was in the offer, I received no credit and was billed the entire $29.99. I understand you can help with getting a refund to my credit card. My order number: 48819872-04V order date: Nov 18, 2008 and email: jennice.daley@gmail.com. Thanks for your time and attention to this matter.

s2bro replied on November 18, 2008 04:59 to the question "Oprah Snapfish Book - Code dissapeared from account!" in Snapfish:

I'm having the same problem as everyone else. Haven't ordered the book yet. Can you add the credit to my account? s2bro@hotmail.com My mom is having the same problem, her account is sarbro@gmail.com. Thanks.

A comment on the question "Oprah Snapfish Book - Code dissapeared from account!" in Snapfish:

I just did the same thing...how do we get a credit. – Dana, on November 18, 2008 03:33

A comment on the question "Oprah Snapfish Book - Code dissapeared from account!" in Snapfish:

My account is flickinger1212@yahoo.com. The book is a gift for my three old daughter about her trip to the Mayo Clinic. Please give me a credit in my account so I can order the book for her. – Melissa Flickinger, on November 18, 2008 01:23

lone ranger replied on November 18, 2008 01:19 to the question "Oprah Snapfish Book - Code dissapeared from account!" in Snapfish:

Hello, I am not sure how this works. I ordered a book, entered the code and it says it is valid 11/5 - 10/1. ??? It says on the site that the promo is extended until 11/22. There must be a problem with the site. It took forever to navigate and build my book, I am sure there is a lot of traffic on the site now. I ordered my book and got charged full price. PLEASE help me! My order is 53789232-04V.

annessa replied on November 17, 2008 20:59 to the question "Oprah Snapfish Book - Code dissapeared from account!" in Snapfish:

Same problem here, order # 53485198-04V.
I appreciate the generous offer for this photo book and have other projects now in the works! Surely the good people working to resolve this issue at Snapfish have had a lot of work and frustration trying to help everyone get their credit and their free book, let's cut them some slack!

telyfleming replied on November 17, 2008 18:48 to the question "Please Help me find my Oprah credit" in Snapfish:

I was on hold for just over 30 min and the customer service rep credited my account with no problems..worked right away.

563-676-8641 replied on November 17, 2008 17:57 to the question "Please Help me find my Oprah credit" in Snapfish:

I know how you feel. I spent like a total of 6 to 7 hours on this book and then I go to order it and my FREE CREDIT was gone. It was there when I started the book but gone when I was finished. Now I have been on hold for like 20min and no one will talk to me at Snapfish. For being the first time using them it hasn't been a very pleasant expierence.. If anyone out there finds out whats going on could you please email me (only if you have the time) in the mean while I will be sitting on hold with them.... Thanks and I am glad too know I am not the only one so peed off..!! Oh. also, the girlfriend of mine that told me about it said she had no problem with her order, thats why I thought I done something wrong but then again, she hasn't gotten anything from them yet!! ~ Annie