Jennifer McCleary's dashboard

Jennifer McCleary set one of Jennifer McCleary's replies as an official response to "Weather Crawl not working" in Tightrope Media Systems

Jennifer McCleary replied on December 07, 2009 20:46 to the problem "Weather Crawl not working" in Tightrope Media Systems:

Hello Mike,

We switched our data source to WeatherBug because the NWS was not always reliable. We recommend that you upgrade to Carousel 5.2.6 (actually 5.2.7 is released now).

Jennifer

Jennifer McCleary replied on December 07, 2009 17:41 to the problem "Weather Crawl not working" in Tightrope Media Systems:

Hello Mike,

What version of Carousel are you running? Carousel 5.2.6 includes a re-write of the weather data source. Weather bulletins and crawls now retrieve content from WeatherBug rather than the National Weather Service FTP site.

To request this update, please email our support team at support@trms.com. In your email, please include the following items:

-Your name and organization
-Your current version of Carousel

If you haven't yet filled out a customer registration form, please head over to http:// www.trms.com/registration and fill one out.

Thank you!

Jennifer McCleary replied on December 01, 2009 21:27 to the question "Re-Zoning Carousel, Data Back Up, & Fonts" in Tightrope Media Systems:

Hello Tyler,

You can group the bulletins together and copy them to a Bulletin Package (zip file) and then upload the bulletin package. However, if the aspect ratios of the zones change greatly the images will be distorted.

To create a Bulletin Package, click on the Copy/Move icon for the group.



Then, select 'Copy this group to a Bulletin Package'.



To import the Bulletin Package select, New Bulletin->Uploaded Tab->Upload a bulletin package.

You can backup the databases for FrontDoor and Carousel within FrontDoor. From the FrontDoor Main Menu select, Server Setup->Database Tools.

If you add fonts to the "fonts folder" (just like on your PC) they must be added to the Carousel server and each Player.

Thanks,

Jennifer

Jennifer McCleary replied on November 19, 2009 15:27 to the update "Announcing FrontDoor 5.3.3, Carousel 5.2.7, Cablecast 4.8.4 and DVD Import 5.0.2!" in Tightrope Media Systems:

Hello Dave,

We're looking into this issue.

http://gsfn.us/t/av2v

Thanks,

Jennifer

Jennifer McCleary replied on November 19, 2009 15:25 to the problem "Excluding Words in an RSS Feed" in Tightrope Media Systems:

Hello Dave,

I'm sorry your still having issues. What is the URL and the words that you are excluding?

Thank you,

Jennifer

A comment on the update "Announcing FrontDoor 5.3.3, Carousel 5.2.7, Cablecast 4.8.4 and DVD Import 5.0.2!" in Tightrope Media Systems:

Hello Randy,

No this update does not address the DSK/CHY-TV issues. We are currently making changes that are targeted to be released in Cablecast 4.9. As soon as they are available we will contact you.

Thanks,

Jennifer – Jennifer McCleary, on October 27, 2009 15:58

Jennifer McCleary replied on October 22, 2009 14:12 to the question "Update questions and concerns" in Tightrope Media Systems:

Hello Tim,

Please fill out a Trouble Ticket with our support team and they will be able to help you.

http://www.trms.com/community

Thanks,

Jennifer

Jennifer McCleary set one of Jennifer McCleary's replies as an official response to "System error when modifying a template." in Tightrope Media Systems

Jennifer McCleary replied on October 19, 2009 20:33 to the problem "System error when modifying a template." in Tightrope Media Systems:

Hello Rosario,

This issue (case #4146) has been resolved in Carousel 5.2.7.

To view a complete list of the release notes:

http://gsfn.us/t/hbi7

To request an update, please email our support team at support@trms.com. In your email, please include the following items:

-Your name and organization
-Your current version of FrontDoor, Carousel and Cablecast

If you haven't yet filled out a customer registration form, please head over to http://www.trms.com/registration and fill one out.

Thank you,

Jennifer

Jennifer McCleary set one of Jennifer McCleary's replies as an official response to "64 BIT OS AND DVD IMPORT" in Tightrope Media Systems

Jennifer McCleary replied on October 19, 2009 20:10 to the problem "64 BIT OS AND DVD IMPORT" in Tightrope Media Systems:

Hello Marcus,

DVD Import 5.0.2 behaves as expected in Vista x64.

To view a complete list of the release notes:

http://gsfn.us/t/hbi7

To request an update, please email our support team at support@trms.com. In your email, please include the following items:

-Your name and organization
-Your current version of FrontDoor, Carousel and Cablecast

If you haven't yet filled out a customer registration form, please head over to http://www.trms.com/registration and fill one out.

Thank you,

Jennifer

Jennifer McCleary set one of Jennifer McCleary's replies as an official response to "Cablecast DVD Import 5.0.0 not working on Vista x64" in Tightrope Media Systems

Jennifer McCleary replied on October 19, 2009 19:54 to the problem "Cablecast DVD Import 5.0.0 not working on Vista x64" in Tightrope Media Systems:

Hello David and Marcus,

This issue (case #4303) has been resolved in DVD Import 5.0.2.

To view a complete list of the release notes:

http://gsfn.us/t/hbi7

To request an update, please email our support team at support@trms.com. In your email, please include the following items:

-Your name and organization
-Your current version of FrontDoor, Carousel and Cablecast

If you haven't yet filled out a customer registration form, please head over to http://www.trms.com/registration and fill one out.

Thank you,

Jennifer

Jennifer McCleary set one of Jennifer McCleary's replies as an official response to "Access Right "Setup - Zone Setup" boots user from Carousel (logs out)?" in Tightrope Media Systems

Jennifer McCleary replied on October 19, 2009 19:51 to the problem "Access Right "Setup - Zone Setup" boots user from Carousel (logs out)?" in Tightrope Media Systems:

Hello Eric,

This issue (case #4011) has been resolved in Carousel 5.2.7.

To view a complete list of the release notes:

http://gsfn.us/t/hbi7

To request an update, please email our support team at support@trms.com. In your email, please include the following items:

-Your name and organization
-Your current version of FrontDoor, Carousel and Cablecast

If you haven't yet filled out a customer registration form, please head over to http://www.trms.com/registration and fill one out.

Thank you,

Jennifer

Jennifer McCleary set one of Jennifer McCleary's replies as an official response to "Getting logged out inadvertently" in Tightrope Media Systems

Jennifer McCleary replied on October 19, 2009 19:45 to the problem "Getting logged out inadvertently" in Tightrope Media Systems:

Hello Megan,

This issue (case #4011) has been resolved in Carousel 5.2.7.

To view a complete list of the release notes:

http://gsfn.us/t/hbi7

To request an update, please email our support team at support@trms.com. In your email, please include the following items:

-Your name and organization
-Your current version of FrontDoor, Carousel and Cablecast

If you haven't yet filled out a customer registration form, please head over to http://www.trms.com/registration and fill one out.

Thank you,

Jennifer

Jennifer McCleary set one of Jennifer McCleary's replies as an official response to "Is there any reason why carousel displays quotation marks as a single quote when creating a bulletin?" in Tightrope Media Systems

Jennifer McCleary replied on October 19, 2009 19:42 to the problem "Is there any reason why carousel displays quotation marks as a single quote when creating a bulletin?" in Tightrope Media Systems:

Hello Josh,

This issue (case #3959) has been resolved in Carousel 5.2.7.

To view a complete list of the release notes:

http://gsfn.us/t/hbi7

To request an update, please email our support team at support@trms.com. In your email, please include the following items:

-Your name and organization
-Your current version of FrontDoor, Carousel and Cablecast

If you haven't yet filled out a customer registration form, please head over to http://www.trms.com/registration and fill one out.

Thank you,

Jennifer