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Jennifer McCleary replied on June 24, 2009 16:03 to the discussion "Can Carousel work with external databases?" in Tightrope Media Systems:

Hello Eric,

If you could send us a copy of the Dean Evans database and the exact names of the of the time fields that you would like us to pull into Carousel, we can help you make this work. As far as the time fields go, you mentioned, 1) Room booking, 2) Setup/tear down, & 3) Actual Event time, please clarify if these are not correct.

We would like to slip this fix into our next release which is Carousel 5.2.6. We would like to release 5.2.6 shortly, so the sooner we get the database and field names the better! If you have any questions please feel free to give me a call, 612- 866-4118 ext. 212, or email me at jennifer.mccleary@trms.com.

Thanks,

Jennifer McCleary
Project Manager
Jennifer McCleary replied on June 22, 2009 19:49 to the question "downloads" in Tightrope Media Systems:

Hello Eric,

To request a download key for software updates, please email support@trms.com. In your email, please include the following items:

-Your name and organization
-Your current version of Carousel

If you haven't yet filled out a customer registration form, please head over to http:// www.trms.com/registration and fill one out.

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A comment on the problem "Our weather feed slide is not working." in Tightrope Media Systems:

We are making some great headway on this issue! Just hang in there a little longer, the wait will be worth it! – Jennifer McCleary, on June 10, 2009 18:08
A comment on the problem "Our weather feed slide is not working." in Tightrope Media Systems:

Thank you Cor! We will keep you updated! – Jennifer McCleary, on June 05, 2009 20:51
A comment on the problem "Our weather feed slide is not working." in Tightrope Media Systems:

If you have Windows installed on the server, you should be able to right click on the folder and "Send To", "Compressed (zipped) folder". If you are unable to zip and send that data, don't worry about it. We have had a great response to our request! I really appreciate your willingness to help! :-) – Jennifer McCleary, on June 05, 2009 20:25
A comment on the problem "Our weather feed slide is not working." in Tightrope Media Systems:

Hello Cor,

Click on 'Explore' from the Windows Start Menu on your Carousel server and navigate to the TRMS folder which contains the Web folder. If you cannot locate the Web folder you are searching on a Player versus a server. – Jennifer McCleary, on June 05, 2009 19:32
Jennifer McCleary replied on June 05, 2009 18:53 to the question "is there a way to attach a carousel Slide to a specific program" in Tightrope Media Systems:

Robert,

If you have Cablecast in addition to Carousel, you can create a Cable Display bulletin. For more information look at chapter 15 in the Carousel Manual, specifically the Cable Display Bulletin section.

http://www.trms.com.s3.amazonaws.com/...

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A comment on the update "Announcing Carousel 5.2.5" in Tightrope Media Systems:

I will pass your compliment along, thanks Pat! – Jennifer McCleary, on June 05, 2009 18:32
A comment on the problem "Our weather feed slide is not working." in Tightrope Media Systems:

Thank's Eric! We'll take a look and let you know what we find. – Jennifer McCleary, on June 05, 2009 17:13
Jennifer McCleary replied on June 05, 2009 15:12 to the problem "Our weather feed slide is not working." in Tightrope Media Systems:

Hello Eric,

I think you are looking on your Player for the Web folder and you need to find it on your server. I really should have specified that! Thanks for grabbing this information for me!

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Jennifer McCleary replied on June 04, 2009 19:13 to the problem "Why is the digital clock not updating?" in Tightrope Media Systems:

Hello Megan,

Carousel 5.2.5 has been released today, (6/4/09) resolving this issue.

To request this update, please email our support team at support@trms.com. In your email, please include the following items:

-Your name and organization
-Your current version of Carousel

If you haven't yet filled out a customer registration form, please head over to http:// www.trms.com/registration and fill one out.

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Jennifer McCleary set one of Jennifer McCleary's replies as an official response to "Why is the digital clock not updating?" in Tightrope Media Systems
Jennifer McCleary set one of Jennifer McCleary's replies as an official response to "Web picture not updating in Carousel 5.2.3" in Tightrope Media Systems
Jennifer McCleary replied on June 04, 2009 19:11 to the problem "Web picture not updating in Carousel 5.2.3" in Tightrope Media Systems:

Hello,

Carousel 5.2.5 has been released today, (6/4/09) resolving this issue.

To request this update, please email our support team at support@trms.com. In your email, please include the following items:

-Your name and organization
-Your current version of Carousel

If you haven't yet filled out a customer registration form, please head over to http:// www.trms.com/registration and fill one out.

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Jennifer McCleary set one of Jennifer McCleary's replies as an official response to "previewing rss formatting" in Tightrope Media Systems
Jennifer McCleary replied on June 04, 2009 19:06 to the question "previewing rss formatting" in Tightrope Media Systems:

Hello Liz,

Carousel 5.2.5 has been released today, (6/4/09) resolving this issue.

To request this update, please email our support team at support@trms.com. In your email, please include the following items:

-Your name and organization
-Your current version of Carousel

If you haven't yet filled out a customer registration form, please head over to http:// www.trms.com/registration and fill one out

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Jennifer McCleary set one of Jennifer McCleary's replies as an official response to "Why does the RSS bulletin take so long to update?" in Tightrope Media Systems
Jennifer McCleary replied on June 04, 2009 19:00 to the question "Why does the RSS bulletin take so long to update?" in Tightrope Media Systems:

Hello,

Carousel 5.2.5 has been released today, (6/4/09) resolving this issue.

To request this update, please email our support team at support@trms.com. In your email, please include the following items:

-Your name and organization
-Your current version of Carousel

If you haven't yet filled out a customer registration form, please head over to http:// www.trms.com/registration and fill one out.

Do you think this answers the question? Mark it as answered
Jennifer McCleary set one of Jennifer McCleary's replies as an official response to "Clock not moving correctly on crawl!" in Tightrope Media Systems
Jennifer McCleary replied on June 04, 2009 17:37 to the question "Clock not moving correctly on crawl!" in Tightrope Media Systems:

Hello Paul,

Carousel 5.2.5 has been released today, (6/4/09) resolving this issue.

To request this update, please email our support team at support@trms.com. In your email, please include the following items:

-Your name and organization
-Your current version of Carousel

If you haven't yet filled out a customer registration form, please head over to http:// www.trms.com/registration and fill one out

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