Jennifer McCleary's Profile

Recent activity

Subscribe to this feed

Jennifer McCleary posted an update in Tightrope Media Systems on June 04, 2009 17:15:

Announcing Carousel 5.2.5
Today we’re excited to announce the release of Carousel 5.2.5!

This release contains several usability and stability improvements. Specifically, touching on the Clone Tool, Interactive, Display Engine, and the updating of RSS, web picture and clock bulletins. Check out the release notes for the nitty-gritty.

To request this update, please email our support team at support@trms.com. In your email, please include the following items:

-Your name and organization
-Your current version of Carousel

If you haven't yet filled out a customer registration form, please head over to http:// www.trms.com/registration and fill one out.

Thank you!

Release Notes for Carousel 5.2.5

Bug 3916: Zone with only Interactive bulletins would flash between two different bulletins
Improved the way we stop showing an Interactive bulletin for zones with multiple bulletins including Interactive ones.

Bug 3841: RSS bulletins are not updating after initial page creation
Caching of the RSS data now allows the pages to re-render if the RSS data did not change, but the template layout changed.

Bug 3875: Clone Tool errors on import, deletes CarouselDisplayEngine folder
Added support for larger than 4GB channels. Large channel packages now use a .csxl extension instead of .csl.

Bug 3833: Display engine error running video bulletins
Fixed an error where the Display Engine would crash after running certain Quicktime videos after a period of time.

Bug 3800: Clone tool "pauses"
Revised event handling in the Clone tool while creating and extracting channel packages.

Bug 3910: Live streaming video and Interactive did not adjust to a scheduled crawl
Interactive and Live Stream bulletins scale as expected when a Crawl zone is added or removed.

Bug 3900: Clock background changes do not update in a timely manner
Resolved an issue where the Display Engine's caching of files could cause clock backgrounds not to update.

Bug 3890: Web Snapshot blocks don't update consistently
Web snapshots would eventually stop working due to a "memory error".

Bug 3857: Display Engine locks up while interactive continues to run
Resolved an issue where Interactive bulletins could get stuck and cause the Display Engine to stop displaying other bulletins.

Bug 3714: Improve DE " Not Licensed " Verbage
Detailed information is provided in the Display Engine splash screen when additional licenses for Channels or Players are needed or servers cannot be contacted.

Bug 3913: Web picture block sometimes didn't update
Resolved an issue where moving or copying a bulletin with a web picture would cause it not to update in the future.

Bug 3881: Zone syncing for triptych display loses sync
Fixed an issue where zone synchronization could get confused when there were different bulletin counts on the synchronized zones.

Bug 3837: Clock bulletins do not resize when a crawl is added
Clock bulletins now scale as expected when a Crawl zone is added or removed.
Jennifer McCleary replied on June 03, 2009 16:19 to the question "Why does my crawl go blank after cycling through the active bulletins a few times?" in Tightrope Media Systems:

Hello Chris,

I'm not sure what is going on with your Crawl as I am not able to recreate this behavior in-house. Please fill out a Trouble Ticket with our Support Team and they will contact you.

http://www.trms.com/community

Do you think this answers the question? Mark it as answered
A comment on the question "Can I add fields to a show?" in Tightrope Media Systems:

Thanks David! – Jennifer McCleary, on June 03, 2009 15:27
Jennifer McCleary replied on June 03, 2009 15:11 to the question "Can I add fields to a show?" in Tightrope Media Systems:

JDaniel and Dshulkin,

David is correct is saying that we are aware of this request and it will be considered as we continue to develop Cablecast. Please feel free to elaborate on exactly what you would like to see in regard to custom fields in a Cablecast utopia!

Do you think this answers the question? Mark it as answered
A comment on the problem "Our weather feed slide is not working." in Tightrope Media Systems:

Sorry, Phil that was directed at mkoening. Phil would you be willing to email me your weather data (directions outlined in this string)? Is this an intermittent problem for you and if so how frequently does it occur? – Jennifer McCleary, on June 03, 2009 14:39
Jennifer McCleary replied on June 02, 2009 21:19 to the problem "Our weather feed slide is not working." in Tightrope Media Systems:

What state and region are you pulling data for in your weather bulletin?

Do you think this solves the problem? Mark it as solved
Jennifer McCleary replied on June 02, 2009 20:28 to the question "DSK Crawl stopped working with CHY-TV box." in Tightrope Media Systems:

Hello Randy,

I apologize for the tartiness of my reply. If you are still experiencing this issue, please fill out a Trouble Ticket with our Support Team.

http://www.trms.com/community

Do you think this answers the question? Mark it as answered
Jennifer McCleary replied on June 02, 2009 20:18 to the question "why are our Producer names changing on their own?" in Tightrope Media Systems:

Hello,

I'm not sure what could be causing your your producer names to change. If this issue is still occurring, please fill out a Trouble Ticket with our Support Team.

http://www.trms.com/community

Do you think this answers the question? Mark it as answered
Jennifer McCleary replied on June 02, 2009 20:14 to the question "carousel shut down problems" in Tightrope Media Systems:

Hello Kevin,

Sorry for the late response, unfortunately this question was inadvertently missed.

If you are still experiencing this this issue please fill out a Trouble Ticket and our Support Team will contact you.

http://www.trms.com/community

Do you think this answers the question? Mark it as answered
Jennifer McCleary replied on June 02, 2009 19:44 to the question "Current weather conditions not updating" in Tightrope Media Systems:

Hello Brent,

I see that you have participated in another thread regarding weather conditions not updating. We have not been able to recreate this issue in-house, therefore, we are looking for some data from our users experiencing this issue. Please check out the following link if you would like to contribute. We will keep you updated with our findings!

http://gsfn.us/t/7jfb

Thank you!

Do you think this answers the question? Mark it as answered
Jennifer McCleary replied on June 02, 2009 19:37 to the problem "Our weather feed slide is not working." in Tightrope Media Systems:

Hello,

Obviously there is something is going on with the weather bulletins. However, we have not been able to recreate this behavior in-house. It would be very helpful if you could send us some of your weather data. The first thing we need to determine is the GUID of your weather bulletin. If you mouse over the Preview on the bulletin you will notice there is something like "Type=Page&ID=3660a74f-2076-4d50-8108-59943e4aa560" at the bottom of your browser, which is the GUID.

Then navigate to \TRMS\Web\Carousel\Media\Pages and locate the file with the same GUID.

Once you have located the folder with the same GUID, please zip the file and email it to bugs@trms.com.

Are you seeing this behavior intermittently and if so, how frequently?

Thank you!

Do you think this solves the problem? Mark it as solved
Jennifer McCleary marked one of megan's replies in Tightrope Media Systems as useful. megan replied to the question "Schedule bulletin formatting/alignment issues".
Jennifer McCleary set one of Jennifer McCleary's replies as an official response to "Inadvertently being logged out of Carousel." in Tightrope Media Systems
Jennifer McCleary replied on May 19, 2009 20:40 to the problem "Inadvertently being logged out of Carousel." in Tightrope Media Systems:

Hello Megan,

Thank you for sending the additional information. With the roles that are assigned to this user, the "Event Schedule" button should not display on the menu as an option. To give the user access to the Event Schedule you need to create a new Role or add the Access Right to an existing Role, as shown in the screenshot.

I'm not able to recreate this scenario in-house in our latest build of Carousel 5.2.5-prerelease). I haven't gone back to test in 5.2.4 since if it was an issue, it has since been resolved.

Do you think this solves the problem? Mark it as solved
Jennifer McCleary replied on May 19, 2009 20:05 to the problem "Inadvertently being logged out of Carousel." in Tightrope Media Systems:

Hello Megan,

Could you post a screenshot (or copy and paste) of the Roles assigned to the user in question and the Access Rights assigned to them. Also what version of Carousel and FrontDoor are you running?

Hopefully with a little more information we can get to the bottom of this, as I have not been able to recreate this scenario in-house.

Do you think this solves the problem? Mark it as solved
Jennifer McCleary replied on May 18, 2009 19:24 to the question "Tightrope Slide on Carousel" in Tightrope Media Systems:

Hello Jon,

I think that you are referring to the Bumper Page. To disable the Bumper Page go to, Zone Settings:Display Engine (tab):Bumper Graphic and deselect 'Show Bumper Page'. You will have to repeat this process for each zone.

Do you think this answers the question? Mark it as answered
Jennifer McCleary replied on May 13, 2009 17:02 to the question "Why does the RSS bulletin take so long to update?" in Tightrope Media Systems:

A workaround for this issue would be to change the URL on the RSS bulletin (different, yet valid) and save. Then go in and change the URL back to the desired feed. This situation forces an update.

Do you think this answers the question? Mark it as answered
Jennifer McCleary replied on May 13, 2009 16:54 to the question "previewing rss formatting" in Tightrope Media Systems:

Hello Liz,

I'm sorry to hear that you are struggling with the RSS template not updating. Unfortunately, that scenario is a known bug and the solution will be released in the next version of Carousel. In the meantime, a workaround would be to change the URL (different, yet valid) and save the bulletin. Then go in and change the URL back to the desired feed. This situation forces an update.

I apologize for the inconvenience and I will update this thread when we release the next version of Carousel.

Do you think this answers the question? Mark it as answered
A comment on the problem "Web picture not updating in Carousel 5.2.3" in Tightrope Media Systems:

Thank you for the additional information and input. I will keep you posted as we dig into the issue a little deeper. – Jennifer McCleary, on May 12, 2009 17:39
A comment on the problem "Web picture not updating in Carousel 5.2.3" in Tightrope Media Systems:

Hello Toby,

I'm sorry that I did not specify which URL I needed. I actually need the URL from where the actual picture is taken. In testing this issue I have found that when a web picture bulletin does not update, it is directly related to the URL no longer providing content. – Jennifer McCleary, on May 12, 2009 17:23

Jennifer McCleary's dashboard

I'm an employee of:

About me

Products & companies I use

Recent activity