Jennifer McCleary's dashboard

A comment on the problem "Podcasts and Projects are not Functioning--Cablecast 4.8.3" in Tightrope Media Systems:

Glad to hear that your podcasting successfully once again! Thanks for the heads up on the Cablecast Service reset issue and for updating the related thread! – Jennifer McCleary, on May 11, 2009 21:10

Jennifer McCleary set one of Jennifer McCleary's replies as an official response to "Podcasts and Projects are not Functioning--Cablecast 4.8.3" in Tightrope Media Systems

Jennifer McCleary replied on May 11, 2009 19:03 to the problem "Podcasts and Projects are not Functioning--Cablecast 4.8.3" in Tightrope Media Systems:

Hello guys,

The Podcast & Project issue has been resolved in Cablecast 4.8.3.52, which we released today (5/11/09)!

To request this update, please email our support team at support@trms.com. In your email, please include the following items:

Your name and organization.
Your current version of Cablecast.
If you haven't yet filled out a customer registration form, please head over to http://www.trms.com/registration and fill one out.

Jennifer McCleary set one of Jennifer McCleary's replies as an official response to "Still have X-List frustrations" in Tightrope Media Systems

Jennifer McCleary replied on May 11, 2009 18:43 to the problem "Still have X-List frustrations" in Tightrope Media Systems:

Hello David,

Issue number one from your list (X-List breaks on some runs that are less than one minute in length) has been resolved in Cablecast 4.8.3, which we released today (5/11/09).

For runs that end at 11:59 PM, we suggest you change the end time to midnight. The information we received from TV Guide confirmed that they can process that scenario correctly.

In the case of a day of empty schedule ("Bulletin Board from 12am to 12am"), it will probably give an error... but in that case, it will have to be fixed by hand or not sent because TV Guide is unable to process a empty schedule.

To request this update, please email our support team at support@trms.com. In your email, please include the following items:

Your name and organization.
Your current version of Cablecast.
If you haven't yet filled out a customer registration form, please head over to http://www.trms.com/registration and fill one out.

Jennifer McCleary set one of Jennifer McCleary's replies as an official response to "Block copy bug when show locked?" in Tightrope Media Systems

Jennifer McCleary replied on May 11, 2009 18:09 to the problem "Block copy bug when show locked?" in Tightrope Media Systems:

Hello Alexander,

This issue has been resolved in Cablecast 4.8.3, which we release today (5/11/09).

As always, to request this update, please email our support team at support@trms.com. In your email, please include the following items:

Your name and organization.
Your current version of Cablecast.
If you haven't yet filled out a customer registration form, please head over to http://www.trms.com/registration and fill one out.

A comment on the question "Why does the RSS bulletin take so long to update?" in Tightrope Media Systems:

Alex,

A solution for the timely updating of RSS bulletins will be release in our next version of Carousel. I will post an update to this string when we release.

We apologize for the inconvenience and frustration! – Jennifer McCleary, on May 11, 2009 17:57

Jennifer McCleary set one of Jennifer McCleary's replies as an official response to "Why is the digital clock not updating?" in Tightrope Media Systems

Jennifer McCleary replied on May 11, 2009 17:47 to the problem "Why is the digital clock not updating?" in Tightrope Media Systems:

Hello Megan,

We are working on a solution for this issue. We apologize for the inconvenience and the frustration.

As a footnote, we have resolved the issue where RSS feeds are not updating template changes, which will be in our next Carousel release.

Jennifer McCleary replied on May 04, 2009 20:01 to the idea "Suggested Interface Modifications" in Tightrope Media Systems:

Hello Plind and Alexander,

Thank you for your suggestions, we have added them to our wish list!

Jennifer McCleary replied on May 04, 2009 19:22 to the problem "45 Seconds of "Black" in Cablecast schedule" in Tightrope Media Systems:

Hello Carmen,

I'm sorry to hear that you are experiencing issues with your Cablecast system. Please create a Trouble Ticket with our Support Team, if you haven't already.

http://www.trms.com/community

Jennifer McCleary replied to "monitor control", but it was removed. see the change log

Jennifer McCleary replied on May 01, 2009 19:12 to the problem "monitor control" in Tightrope Media Systems:

To receive a download key for MC 1.0.1, please email our support team at support@trms.com.

If you haven't yet filled out a customer registration form, please head over to http:// www.trms.com/registration and fill one out.

Jennifer McCleary replied on May 01, 2009 18:35 to the problem "monitor control" in Tightrope Media Systems:

Hello Jeff,

Are you experiencing and problem with monitor control?

Jennifer McCleary replied on May 01, 2009 16:52 to the problem "Web picture not updating in Carousel 5.2.3" in Tightrope Media Systems:

Toby & Pete,

What are the URLs of your web picture blocks that aren't updating?

Jennifer McCleary replied on April 30, 2009 21:57 to the question "Why does the weather bulletin not update?" in Tightrope Media Systems:

Is your weather bulletin updating today?

Jennifer McCleary replied on April 30, 2009 17:42 to the question "nothing working" in Tightrope Media Systems:

Eli,

It sounds like you may have a setup problem. Create a trouble ticket with our Support Team and they will be able to help you troubleshoot further!

http://www.trms.com/community

Jennifer McCleary replied on April 30, 2009 17:03 to the question "nothing working" in Tightrope Media Systems:

What version of Carousel are you running (click the 'About' link from the Main menu)?

Carousel Configuration: There is no "Players' option because you don't have any Players, just the Solo 300 server. Click on Channels:"The name of your Channel" and another menu will appear allowing you to select Channel Layout. Within the Channel Layout you will be able to see which zones make up your channel.

When you click on the zones tab, how many zone are there to choose from? Is the bulletin that is displaying on your screen making up the entire screen or just a part of it? It is also possible that the bulletin could be a Full Screen Alert (making up the whole screen) which is accessed via the 'Full Alert' tab from the Carousel Main Menu.

Jennifer McCleary replied on April 30, 2009 16:25 to the question "nothing working" in Tightrope Media Systems:

Hello Eli,

How many channels of Carousel do you have? Is the Solo 300 the only server in your configuration? If you have multiple channels try this:

From the desktop of the Carousel server, click on the 'Carousel Display Engine' icon and, select the 'Configure button on the Carousel splash screen. In the 'Carousel Server Settings' section of the configuration, verify that the Channel selected is the channel that you are creating bulletins on. I have a feeling that you are making bulletins on a channel that the Display Engine is not pointed to.

If you have just a single channel running from your Solo 300, check the Channel Layout in the in the Configuration menu located within Carousel's user interface. You can do that by clicking on the 'Configure' button found in the upper right hand corner when viewing the Main Menu in Carousel. Then select, Channels:"Your Channel":Channel Layout. Notice which zones make up your channel and write them down. Now, close out of the configure menu and click on the 'Zones' tab from the Main Menu of Carousel. Select one of the zones that make up your channel. Then select Manage Bulletins:Active Bulletins; the bulletin displaying on your screen will be in one of the zones Active Bulletins list.

Please let me know if this helps! You can also find our Carousel Manual on our website.

http://www.trms.com.s3.amazonaws.com/...