Jennifer McCleary's dashboard

Jennifer McCleary replied on April 30, 2009 16:00 to the problem "Web picture not updating in Carousel 5.2.3" in Tightrope Media Systems:

Hello Toby & Pete,

We are currently investigating and troubleshooting this issue in development. I will post an update on this string when we have a better understanding of what is occurring and what the solution will be.

Thank you for your detailed reports!

Jennifer McCleary replied on April 29, 2009 20:25 to the question "Why does the weather bulletin not update?" in Tightrope Media Systems:

Hello Mesquite ISD,

Please visit the link below for a list of ideas to try.

http://gsfn.us/t/nyd

Jennifer McCleary replied on April 27, 2009 21:02 to the problem "Carousel Players stuck, or just not updating.." in Tightrope Media Systems:

Hi Pete,

Are your Carousel Players still freezing up or not updating? What is the URL of the RSS feed that you are running? Are you running video, flash, or live video feed bulletins? Is it possible that some zones are getting stuck on one bulletin because the other bulletins have expired (the Display Engine will continue to show the last bulletin scheduled, so the zone it not black)?

Jennifer McCleary replied on April 26, 2009 21:33 to the question "newbie needs helpwith first bulletins" in Tightrope Media Systems:

Hello Trish,

To change the channel on your output, double click on the Carousel Display Engine icon located on the desktop of your Carousel system. When the 'Loading Carousel...' splash screen displays, click on the configure button. From the configuration screen, locate the 'Channel' field and click on the drop-down menu option to select the channel that you created, save and relaunch the Display Engine.

Please reference Chapter 6, Configuring Players, in the Carousel manual for more information.

http://www.trms.com.s3.amazonaws.com/...

Jennifer McCleary set one of Jennifer McCleary's replies as an official response to "Cannot connect to Carousel" in Tightrope Media Systems

Jennifer McCleary replied on April 22, 2009 19:59 to the problem "Cannot connect to Carousel" in Tightrope Media Systems:

Hello Vicky,

When your Carousel system was reimaged all of the previous configuration (Channels/Zones) and settings were cleared to a factory state. Please visit Chapter 5, "Setup Basics: Step-By-Step", in the Carousel Manual to configure your Carousel system.

http://www.trms.com.s3.amazonaws.com/...

Jennifer McCleary replied on April 22, 2009 14:34 to the question "Who took my bulletins?" in Tightrope Media Systems:

Hello Phyllis,

It sounds like the the bulletins have expired. When bulletins expire they go into the Stale bulletin list. The Display Engine will continue to display the last bulletin that was scheduled so the zone is not black. To verify if that this is the case, the user that created the bulletins needs to check their Stale bulletin list. From the 'Main Menu' in Carousel go to 'Manage' bulletins, click on the 'My Bulletins' tab and select 'Stale Bulletins'.

A comment on the problem "Podcasts and Projects are not Functioning--Cablecast 4.8.3" in Tightrope Media Systems:

Hello Dave,

We do not have a resolution for this issue as of now. I will post updates to this string as the information becomes available to me. – Jennifer McCleary, on April 21, 2009 16:18

Jennifer McCleary set one of Jennifer McCleary's replies as an official response to "I am not able to move active bulletins up or down in Carousel" in Tightrope Media Systems

Jennifer McCleary replied on April 14, 2009 14:52 to the question "I am not able to move active bulletins up or down in Carousel" in Tightrope Media Systems:

Hello Sarah,

You are not able to alter the order of bulletins from the 'My Bulletins' view because other users' bulletins are not taken into account. Click on the 'All Bulletins' tab to reorder bulletins.

Jennifer McCleary replied on April 13, 2009 14:45 to the problem "Podcasts and Projects are not Functioning--Cablecast 4.8.3" in Tightrope Media Systems:

Hello Shawn & David,

Our development team is going to take a look and Podcasts and the Project functionality in Cablecast 4.8.3 beta. I will keep you posted on our findings.

Thank you for giving us a heads up on this!

Jennifer McCleary replied on April 10, 2009 14:31 to the question "Problem with router set up/force matrix and quicktimes in digital file managment" in Tightrope Media Systems:

Hello Crescent,

Brook entered a Trouble Ticket for this client with support (case #8317). Support will be contacting this client to screen share in and troubleshoot their setup.

Jennifer McCleary set one of Jennifer McCleary's replies as an official response to "Displaying Upcoming Events from iCal" in Tightrope Media Systems

Jennifer McCleary replied on April 07, 2009 19:45 to the question "Displaying Upcoming Events from iCal" in Tightrope Media Systems:

Hello Paul,

It is possible to display iCal events that are scheduled out as far as 99 days into the future. The schedule display settings are found in the Event Schedule:Bulletin properties, as laid out in the screen shot below.



I agree that the mapping of iCal fields to Carousel fields should be added to our Carousel Manual as a single source of information. We will add this information to the Carousel Manual, but if in the meantime you have any specific questions, please post your questions here and we will do our best to get them answered.

A comment on the idea "Carousel Monitor Control Schedule" in Tightrope Media Systems:

Thank you for your input Curt! I have added your ideas to our list of possible enhancements. – Jennifer McCleary, on April 07, 2009 19:10

Jennifer McCleary replied on April 03, 2009 18:53 to the idea "Carousel Monitor Control Schedule" in Tightrope Media Systems:

Thanks for sharing your Sustainability idea Megan. I've added your request to our list of wishes.

Jennifer McCleary replied on April 03, 2009 17:12 to the question "Updates to Carousel" in Tightrope Media Systems:

Hello David,

Your update key has been sent, happy upgrading!

Jennifer McCleary replied on April 03, 2009 16:27 to the question "Updates to Carousel" in Tightrope Media Systems:

Hello DW,

To request an update, please email our support team at support@trms.com. In your email, please include the following items:

-Your name and organization
-Your current version of FrontDoor, Carousel and Cablecast

If you haven't yet filled out a customer registration form, please head over to http://www.trms.com/registration and fill one out.

A comment on the question "Which ports need to be allowed through firewall?" in Tightrope Media Systems:

Hello Dave,

Here's a new link for the Installation guide.

http://www.trms.com.s3.amazonaws.com/...

For future reference all of our documentation is always available on our website. Navigate to community and click on documentation at the top of the page.

http://www.trms.com – Jennifer McCleary, on April 03, 2009 15:26

A comment on the question "How does Carousel control the power of monitors?" in Tightrope Media Systems:

Thanks for your ideas Zach! – Jennifer McCleary, on April 01, 2009 21:24