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Jennifer McCleary replied on April 01, 2009 21:22 to the question "Why does the RSS bulletin take so long to update?" in Tightrope Media Systems:

Hello Megan,

Carousel downloads RSS data every 15 minutes, so updates should not be taking hours. Do you have a proxy server in the mix? For more detail please read JJ's post on troubleshoot RSS bulletins.

http://gsfn.us/t/ob0

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Jennifer McCleary replied on April 01, 2009 21:07 to the question "How does Carousel control the power of monitors?" in Tightrope Media Systems:

Hello Zach,

Monitor control monitoring display security, I like it! I have added your suggestion to our list of possibilities.

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Jennifer McCleary replied on March 31, 2009 20:27 to the question "Clock not moving correctly on crawl!" in Tightrope Media Systems:

Hello Paul,

The reason the Clock bulletin is not adjusting is, as the SOLE bulletin in a zone, it's displayed continuously without update. This characteristic is inherent of Clock bulletins only and we need to change that behavior. As a temporary workaround, stopping and restarting the Display Engine after the crawl is introduced will force an update.

I have created case #3837 for this issue and will update this string when we have a solution.

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Jennifer McCleary set one of Jennifer McCleary's replies as an official response to "Cablecast 4.8.2 Update: VOD Files Not Transcoding" in Tightrope Media Systems
Jennifer McCleary replied on March 31, 2009 15:43 to the problem "Cablecast 4.8.2 Update: VOD Files Not Transcoding" in Tightrope Media Systems:

Hello Shawn,

We have resolved the transcoding issue and one site has been running the fix for a couple of days without a hitch. Please email support at support@trms.com or give them a call to request the updated software.

Thank you for your patience!

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Jennifer McCleary replied on March 24, 2009 21:02 to the problem "Video locks up during playback and some programs randomly lose audio... help. please. now. please. pretty please." in Tightrope Media Systems:

Hello,

If you are still experiencing the problems that you have described, please fill out a Trouble Ticket with our support team.

http://www.trms.com/community

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Jennifer McCleary replied on March 24, 2009 17:41 to the question "Lobby Monitor Stays Black When Turned On (No Zones)" in Tightrope Media Systems:

Hi Steve,

Please create a Trouble Ticket with support so that they can screen share in and take a look at what is going on.

http://www.trms.com/community

Thanks,

Jennifer

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Jennifer McCleary replied on March 24, 2009 14:29 to the question "Lobby Monitor Stays Black When Turned On (No Zones)" in Tightrope Media Systems:

Steve,

Do you have bulletins playing video files in your rotation? We Just resolved an issue in Carousel 5.2.4 were zones were getting stuck on black after video files got hung up the DisplayEngine (3698). I would suggest upgrading to the latest version of Carousel and if that does not resolve your issue, you should fill out a Trouble Ticket with our support team.

http://www.trms.com/community

To view the complete list of release notes please check our forum.

http://gsfn.us/t/3ug9

To request an update, please email our support team at support@trms.com. In your email, please include the following items:

-Your name and organization
-Your current version of FrontDoor, Carousel and Cablecast

If you haven't yet filled out a customer registration form, please head over to http://www.trms.com/registration and fill one out.

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Jennifer McCleary set one of Jennifer McCleary's replies as an official response to "Finding a Bug Fix Status" in Tightrope Media Systems
Jennifer McCleary replied on March 23, 2009 21:38 to the question "Finding a Bug Fix Status" in Tightrope Media Systems:

Hello,

The issue where the JVC SR-MV55 will not stop recording during a "scheduled" record has been resolved in Cablecast 4.8.2, which we released 3/23/09. Please visit our forum for a complete list of the release notes.

http://gsfn.us/t/3ug9

To request an update, please email our support team at support@trms.com. In your email, please include the following items:

-Your name and organization
-Your current version of Cablecast, Carousel and FrontDoor

If you haven't yet filled out a customer registration form, please head over to http://www.trms.com/registration and fill one out.

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Jennifer McCleary set one of Jennifer McCleary's replies as an official response to "YUV component video output of VS4 server?" in Tightrope Media Systems
Jennifer McCleary replied on March 23, 2009 21:30 to the idea "YUV component video output of VS4 server?" in Tightrope Media Systems:

Hello,

This issue has been resolved in Cablecast 4.8.2, which we released 3/23/09. Please visit our forum for a complete list of the release notes.

http://gsfn.us/t/3ug9

To request an update, please email our support team at support@trms.com. In your email, please include the following items:

-Your name and organization
-Your current version of Cablecast, Carousel and FrontDoor

If you haven't yet filled out a customer registration form, please head over to http://www.trms.com/registration and fill one out.

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Jennifer McCleary set one of Jennifer McCleary's replies as an official response to "Moving Saved & Stale Groups in Carousel 5.2.2" in Tightrope Media Systems
Jennifer McCleary replied on March 23, 2009 21:24 to the problem "Moving Saved & Stale Groups in Carousel 5.2.2" in Tightrope Media Systems:

Hello Jessica,

This issue has been resolved in Carousel 5.2.4, which we released 3/23/09. Please visit our forum for a complete list of the release notes.

http://gsfn.us/t/3ug9

To request an update, please email our support team at support@trms.com. In your email, please include the following items:

-Your name and organization
-Your current version of Carousel and FrontDoor

If you haven't yet filled out a customer registration form, please head over to http://www.trms.com/registration and fill one out.

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Jennifer McCleary set one of Jennifer McCleary's replies as an official response to "ical Help" in Tightrope Media Systems
Jennifer McCleary replied on March 23, 2009 21:20 to the problem "ical Help" in Tightrope Media Systems:

Hello Judy,

This issue has been resolved in Carousel 5.2.4, which we released 3/23/09. Please visit our forum for a complete list of the release notes.

http://gsfn.us/t/3ug9

To request an update, please email our support team at support@trms.com. In your email, please include the following items:

-Your name and organization
-Your current version of Carousel and FrontDoor

If you haven't yet filled out a customer registration form, please head over to http://www.trms.com/registration and fill one out.

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Jennifer McCleary set one of Jennifer McCleary's replies as an official response to "Event Schedule using iCalendar through Google --- Where is #Room#?" in Tightrope Media Systems
Jennifer McCleary replied on March 23, 2009 21:16 to the question "Event Schedule using iCalendar through Google --- Where is #Room#?" in Tightrope Media Systems:

Hello,

This issue has been resolved in Carousel 5.2.4, which we released 3/23/09. Please visit our forum for a complete list of the release notes.

http://gsfn.us/t/3ug9

To request an update, please email our support team at support@trms.com. In your email, please include the following items:

-Your name and organization
-Your current version of Carousel and FrontDoor

If you haven't yet filled out a customer registration form, please head over to http://www.trms.com/registration and fill one out.

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Jennifer McCleary set one of Jennifer McCleary's replies as an official response to "EDS and iCal not showing events in order, sorted by time" in Tightrope Media Systems
Jennifer McCleary replied on March 23, 2009 21:11 to the problem "EDS and iCal not showing events in order, sorted by time" in Tightrope Media Systems:

Hello Scott,

This issue has been resolved in Carousel 5.2.4, which we released 3/23/09. Please visit our forum for a complete list of the release notes.

http://gsfn.us/t/3ug9

To request an update, please email our support team at support@trms.com. In your email, please include the following items:

-Your name and organization
-Your current version of Carousel and FrontDoor

If you haven't yet filled out a customer registration form, please head over to http://www.trms.com/registration and fill one out.

Do you think this solves the problem? Mark it as solved

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