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jodilee marked one of Keli's replies in Snapvine as useful. Keli replied to the problem "URGENT PLEASE RESPOND TO US".
Keli replied on August 12, 2008 15:55 to the problem "URGENT PLEASE RESPOND TO US" in Snapvine:

Hey this is Keli from Snapvine!

We understand your concern and we are taking our time to look into this. Your emails were received and we are looking into this for you and your family. Please be patient with us so we can give our full attention to the situation and take appropriate actions.

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jodilee reported a problem in Snapvine on August 12, 2008 09:23:

URGENT PLEASE RESPOND TO US
URGENT - Why has no-one answered my emails with answers as to why a woman on snapvine defamed our mothers character and has continued to bully and attack her resluting in our mum now in hospital after taking an overdose of medication yesterday. Our family is shocked, and horrified that this can happen with no intervention. This is extremely serious and we are doing everything we can to get all the details. My sister has already sent you people two emails and the lack of response or assistance of any kind is worse than disgracefull. This is a plea from her family to know why this was allowed to continue for so long. Please respond. Melanie - Shannon - Daniel - Jodi - Chantelle - Samantha - Mathew - Family of Merrill