John Grask's dashboard

John Grask replied on December 14, 2009 17:01 to the problem "Differentiating between funding sources" in SmartyPig:

@Chris,

Thank you for your question and we appreciate your feedback. In order to change the name of your funding source, you will need to re-enter it as a new funding source. This can be done by clicking “Manage” next to Funding Source. When entering your bank name please make the name distinguishable between your checking and savings account. Once you have done this, you will be able to edit your goal and assign the funding source of your choice to be your primary funding source. You may then delete your previous funding sources as long as you have no pending transactions from that funding source. To do this, select “Manage” next to your Funding Source. If you have any further questions, please do not hesitate to contact us directly at 888-567-6278, or at support(at)smartypig(dot)com. Thanks, John

John Grask replied on December 09, 2009 22:23 to the question "i need to redeem my savings now...but having major problem" in SmartyPig:

@Katie,

Thank you for your question. Since this question is account specific, could you please email us your question from the email address attached to your SmartyPig Profile to support(at)smartypig(dot)com so we may better assist you. Having said that, goals cannot be closed until 4 business days after your most recent transaction has posted into your goal. Thanks, John

John Grask replied on December 09, 2009 18:13 to the question "Negative balance?" in SmartyPig:

@julia.mcgarey,

Thank you for your question. However, for account specific questions could you please email your question directly to support(at)smartypig(dot)com so that we may better assist you. Thanks, John

John Grask replied on December 08, 2009 17:29 to the question "where did the amazon gift card go?" in SmartyPig:

Great news! Amazon.com is once again a SmartyPig Best-In-Class Retailer. Please read the following blog posted on our site for more details.

http://blog.smartypig.com/read/the-gr...

Thanks, John

John Grask replied on December 07, 2009 15:27 to the question "where did the amazon gift card go?" in SmartyPig:

@Andrea Mocko,

Thank you for your question. We are still negotiating with Amazon.com and will update Get Satisfaction once we have added them as a retail partner. We appreciate your patience. Thanks, John

John Grask replied on December 02, 2009 23:35 to the question "How is the gift card percentage calculated?" in SmartyPig:

@cwn6161,

Thank you for your questions. When you close to a retail gift card, SmartyPig is able to buy the card at a discount and pass the savings onto you. The percentage boost is different amongst retailers. There is no minimum length of time your goal can be open before redeeming it to a gift card. Having said that, you cannot close your goal until 4 business days after your most recent transaction has posted to your goal. Currently, you may only redeem a gift card for specific denominations which vary amongst retailers. Thanks, John

John Grask replied on December 02, 2009 21:12 to the question "does the mobile site work?" in SmartyPig:

@marie,

Thank you for your question. Yes, the mobile site still is working. We apologize for the inability to access the site and have corrected this problem. Thanks, John

John Grask replied on November 27, 2009 16:30 to the question "Direct Deposit" in SmartyPig:

@china,

Thank you for your question. At this time we do not have any plans to add a direct deposit solution. Having said that, we have added the ability for users to contribute to their goal once or twice a month, every 14 days, or no scheduled contributions. Thanks, John

John Grask replied on November 24, 2009 20:28 to the question "Are you running any promotions for the holidays?" in SmartyPig:

@china,

Thank you for your question. During the holidays, we are going to eliminate shipping fees for USPS shipping of SmartyPig gift cards. Thanks, John

John Grask replied on November 19, 2009 00:11 to the problem "CALCULATOR WRONG WITH BI-MONTHLY CALCULATIONS" in SmartyPig:

@china,

Thank you for bringing this to our attention. We have fixed this problem and everything appears to be working correctly. If you continue to have problems with this please contact us directly at 888-567-6278, or at support(at)smartypig(dot)com. Thanks, John

John Grask replied on November 18, 2009 23:56 to the question "How can I change the day of my monthly contribution debit?" in SmartyPig:

@bibi hutchings,

Yesterday we made several updrades to SmartyPig. We have now given our users the ability to contribute to their goals more frequently. You may now contribute monthly (same as before), twice monthly, every 14 days, or no contributions on a regular basis. As we made this improvement, we also changed the process on how to change your withdrawal date for each of your goals. Previously, the withdrawal date was attached to your funding source. It is now attached to your goal. Going forward if you would like to edit your withdrawal date, this can be done by clicking "Edit Goal", and adjusting the funding frequency for your goal.

To learn about the upgrades we have made please go to the link below.

http://blog.smartypig.com/read/exciti...

Thanks,

John

John Grask replied on November 18, 2009 16:11 to the question "where did the amazon gift card go?" in SmartyPig:

@jillgb@hotmail.com,

Thank you for your question. We are finalizing our agreement with Amazon.com and hope to have them up on the site very soon. Thanks, John

John Grask replied on November 17, 2009 01:39 to the question "OFX" in SmartyPig:

@Tanushree Dinda,

Thank you for your questions and we are happy to hear your are enjoying our site. Currently, SmartyPig does not support Quicken. You can integrate with sites like Mint.com, Yodlee and Microsoft Money. Or download your transaction history in .xls or .csv format.

That said, we are looking at adding a Quicken download option within the next few months.

Thanks, John

John Grask replied on October 28, 2009 16:56 to the idea "Manual Contribution Control" in SmartyPig:

@jenncolesf,

Thank you for checking back with us. Making this change is currently priority #1 at SmartyPig. As Mike Ferrari has indicated, we are going to make this improvement during the 4th quarter of this year, and we are on track to meet that goal. We will keep you posted as things develop. Thanks, John

John Grask replied on October 23, 2009 01:28 to the question "Can't get my money." in SmartyPig:

@homestar,

Thank you for contacting SmartyPig. You have contacted SmartyPig USA, not SmartyPig AU (they have a separate GetSatisfaction page), but I wanted to help you with your response so I have contacted ANZ in regards to your post.

ANZ said that they apologize that you have experienced this unique situation and do not have experience in resolving your particular issue. A resolution has now been met in moving the money back to your funding source via an alternative path.

Again, we apologize for any inconvenience and are working to prevent this particular situation in the future.

Sincerely,

John Grask

John Grask replied on October 20, 2009 23:50 to the question "Does or will SmartyPig offer any referral bonuses?" in SmartyPig:

@Charles,

Thank you for your question. Currently SmartyPig does not offer referral bonuses. We appreciate this suggestion and will keep it in mind as we continue to new look for new ways to provide value to our users.

Thanks,
John

John Grask replied on October 19, 2009 20:55 to the question "Does accrued interest count in goal being met?" in SmartyPig:

@Tommy,

Thank you for your question. Your automatic monthly contribution will continue to pull until your goal has been met. Interest accrued to this point that has not been paid will not factor into your goal being met. Interest is paid quarterly or at the time of closing a goal. You also have the ability to add money (up to $50,000 per day) to your goal so that you may reach your goal faster. Once your goal has been reached your monthly contributions will automatically stop. You may let your funds sit and continue to earn interest until you decide to close your goal. If you have any further questions, please do not hesitate to contact a member of the SmartyPig Customer Support Team at 888-567-6278, or at support(at)smartypig(dot)com. Thanks, John

John Grask replied on October 19, 2009 19:00 to the question "start again" in SmartyPig:

@stephen a esposito,

Thank you for your question. SmartyPig accounts are self managed and only the user is able to close their goal. Underneath your goal, you will have the option to “Stop Goal”. This can be done 4 business days after your most recent transaction has posted into your account. Once you close your goal, you will have the option to ACH your funds back to your original funding source which takes 2 business days. If you have any further questions in regards to your particular account, please email us directly at support(at)smartypig(dot)com, or call us at 888-567-6278, and we will be happy to assist you further. Thanks, John

John Grask replied on October 15, 2009 21:59 to the question "Name display with sharing" in SmartyPig:

@aznvampgirl,

Thank you for your question. Currently we only have the ability to show your full name when someone visits your SmartyPig page. We appreciate your suggestion, and will keep this in mind as we continue to make enhancements to our site. Thanks, John

John Grask replied on October 15, 2009 15:01 to the idea "Rewarding good savings habits." in SmartyPig:

@Charles,

Thank you for your suggestion. We are always looking for new and exciting ways to reward our customers. In the past, we have run promotions such as Twitter contests or our most recent youtube video contest where we gave out $5,000 in rewards. This is a great idea and we will definitely keep this in mind as we run future promotions and look for ways to reward our customer base. Please keep the great suggestions coming – we really enjoy hearing from you. Thanks, John