John Reilly's dashboard

John Reilly replied on November 20, 2009 01:29 to the problem "Delay in creation of zone, and availability of zone for channel" in Tightrope Media Systems:

Hey Megan,

I know the list of available zones for any given user is cached in their current session. So, if, for example, you add a new zone and give some user permission for that zone, they won't see that zone show up in the drop down list until they logout/login.

You're saying you don't see new zones listed in the channel layout page, where you assign zones to be on a channel? It's possible that list is cached in the session as well (but for some reason I didn't think it was). Do they show up consistently after you logout/login?

-John

John Reilly set one of John Reilly's replies as an official response to "Move SQL Databases to Another SQL Server" in Tightrope Media Systems

John Reilly replied on November 17, 2009 22:05 to the question "Move SQL Databases to Another SQL Server" in Tightrope Media Systems:

Hi me, if that is your real name! ;-)

You can set the database connection strings for each of the applications from within their app.config xml files. There should be a <connectionStrings> section that specifies strings for all of the databases.

Note that you'll need to change these for the Carousel web application and for the Carousel service application.

We do have some documentation that can help out with this, but it's not publicly available (as this isn't a common procedure). You can request a download key for the Carousel Enterprise docs by sending an email to support@trms.com.

I hope this helps,

-John

John Reilly set one of John Reilly's replies as an official response to "Windows Updates" in Tightrope Media Systems

John Reilly replied on November 17, 2009 22:00 to the question "Windows Updates" in Tightrope Media Systems:

Eeek! This question has gone far too long without an answer! My apologies, Kyle and Tim. :-\

The short answer is: you're good to install any and all critical windows updates. For a short time, there were some issues with XP's service pack 3, but these were resolved with the release of Cablecast 4.8.

For more reading, see these topics:

http://getsatisfaction.com/trms/topic...
http://getsatisfaction.com/trms/topic...

I hope this helps,
-John

John Reilly set one of Chad Gartner's replies as an official response to "Windows XP SP3" in Tightrope Media Systems

A comment on the update "Announcing FrontDoor 5.3.3, Carousel 5.2.7, Cablecast 4.8.4 and DVD Import 5.0.2!" in Tightrope Media Systems:

Hi Dave, The DVD Import utility is actually distributed as a separate installer. We generally don't automatically distribute it unless people ask for it specifically.

If you shoot an email to support@trms.com, they'll be able to send you a key to download the installer.

--John – John Reilly, on November 17, 2009 21:50

John Reilly set one of John Reilly's replies as an official response to "SX2 DVD Drive Installation" in Tightrope Media Systems

John Reilly replied on November 17, 2009 21:48 to the question "SX2 DVD Drive Installation" in Tightrope Media Systems:

Hi bmackey,

Actually, we advise against having DVD drives in the video servers because the process of ripping a DVD to an MPEG file is extremely processor intensive. While the import is happening, the video playback performance of the server will be severely degraded as the CPU is being tied up by the import, instead of being available for video playback. You'd run the risk of seeing lots of dropped frames, stuttering audio, and other playback anomalies.

That's why we don't ship the servers with DVD drives in the first place, to be honest. :-) Your best bet is to import the DVD on a faster workstation computer, and then copy the file to the SX server when needed.

I hope this answers your question,

-John

John Reilly replied on November 12, 2009 17:43 to the idea "I'd love to meet Get Satisfaction at StartupCrawl/RubyConf!" in Get Satisfaction:

Hi Amy,

Seems like everyone in the country decided that next week is the best time to hold conferences/events! I'm missing out on a favorite conference here in the Twin Cities so I can go to RubyConf. Ah well.

Anyway, I'll be in town with a coworker Wednesday afternoon, so that could work out perfectly. I'll send you an email "off-list." :)

-John

John Reilly shared an idea in Get Satisfaction on November 12, 2009 02:20:

I'd love to meet Get Satisfaction at StartupCrawl/RubyConf!

Hello,

Anyone on the Satisfaction team going to RubyConf this year? Looks like there's going to be an interesting event called Startup Crawl, where a bunch of SFO startups are having an open house, and there will be shuttles taking folks to and from the RubyConf conference.

Just thought I'd point it out, in case you'd like to participate. I think it would be fun to meet you guys in person. :-)

http://www.startupcrawl.com/

(Even if you can't do the open house, I'd still like to say hello while I'm in town, and I'm sure I'm not the only one. Maybe an unofficial happy hour?)

-John

John Reilly replied on November 11, 2009 18:19 to the question "Cablecast Content Drive won't allow changing of show ID numbers?" in Tightrope Media Systems:

Hi Jeremy,

There was a bug in the software that marked the video files as being "in use" even after the server was finished with them, which would cause the "file in use" error when you try to delete them.

I believe this issue was resolved in the recent Cablecast 4.8.4 release. The server should now release those files after it has finished playing or encoding them, which should allow you to delete them.

Hopefully the software update will resolve the issue, let us know if it continues to cause you trouble. :-)

-John

John Reilly replied on November 11, 2009 18:10 to the question "Preventing psas/promos from listing in the published schedule?" in Tightrope Media Systems:

Hi Tom,

You're both right, the CG Exempt option should prevent that particular run/show from appearing in the CableDisplays bulletin in Carousel, AND it should prevent it from appearing in public feeds, like the public website, the RSS feeds, the Web Service, X-List exports, etc etc.

(If you're connecting directly to the Cablecast database to get data on your website instead of using the RSS feed or WebService, then you've got to check for CG exempted runs/shows yourself when you execute the SQL query.)

If a correctly CG exempted run/show is appearing in these public-facing areas, I'd classify that as a bug that we need to fix.

-John

John Reilly set one of John Reilly's replies as an official response to "Additional Web Services: Create Shows, Force Matrix" in Tightrope Media Systems

John Reilly replied on November 03, 2009 15:26 to the idea "Additional Web Services: Create Shows, Force Matrix" in Tightrope Media Systems:

Hi Paul, thanks for sharing this idea. :)

We're actually working on expanding the web service to include many of these functions right now. We're still just in the beginning stages, but code is being written! :)

Since the project is still pretty new, and we've got to coordinate how it gets merged into the overall release schedule, I don't have a good estimate on when it will be available. But as we learn more information we'll update this topic.

Thanks again Paul! :)

-John

John Reilly replied on November 03, 2009 15:22 to the question "NAT'd IP Address and using SXLive and VOD" in Tightrope Media Systems:

Hi Paul,

You can configure the VOD server's host name used by the public site my navigating to Main Menu: Location Settings: I/O: On Demand IP Video.

On that screen there should be a field labeled: "URL to the ODIPVideo server" which is where you'd enter vod.revere.mec.edu.

There's a fairly lengthy explanation of this screen in the Cablecast manual, in chapter 12.5 (page 124 of the Cablecast 4.8.3 manual). That will hopefully provide more details.

You can find the manual on our documentation page.

I hope this helps! :)

-John

John Reilly set one of John Reilly's replies as an official response to "User login's and getting logged out." in Tightrope Media Systems

John Reilly replied on November 02, 2009 21:11 to the question "User login's and getting logged out." in Tightrope Media Systems:

Hi Jesse,

Yep, there's a setting in FrontDoor which allows you to adjust the session timeout length. Log in as the admin, click on "Server Setup," then "Server Security."



Change the "Server Timeout" to whatever length of time works best for you.

-John

John Reilly replied on October 20, 2009 15:20 to the question "Carousel Forgets Line Breaks" in Tightrope Media Systems:

Oh, and are you by chance running Carousel 5.2.6 as well?

-John

John Reilly replied on October 20, 2009 15:19 to the question "Carousel Forgets Line Breaks" in Tightrope Media Systems:

Hi Tyler,

It definitely shouldn't be behaving this way. It sounds like you're experiencing a similar issue to what's being described in this topic: http://gsfn.us/t/fddf

Is that what you're seeing too?

-John