John Reilly's dashboard

Hi Paul, thanks for sharing this idea. :)

We're actually working on expanding the web service to include many of these functions right now. We're still just in the beginning stages, but code is being written! :)

Since the project is still pretty new, and we've got to coordinate how it gets merged into the overall release schedule, I don't have a good estimate on when it will be available. But as we learn more information we'll update this topic.

Thanks again Paul! :)

-John

Hi Paul,

You can configure the VOD server's host name used by the public site my navigating to Main Menu: Location Settings: I/O: On Demand IP Video.

On that screen there should be a field labeled: "URL to the ODIPVideo server" which is where you'd enter vod.revere.mec.edu.

There's a fairly lengthy explanation of this screen in the Cablecast manual, in chapter 12.5 (page 124 of the Cablecast 4.8.3 manual). That will hopefully provide more details.

You can find the manual on our documentation page.

I hope this helps! :)

-John

Hi Jesse,

Yep, there's a setting in FrontDoor which allows you to adjust the session timeout length. Log in as the admin, click on "Server Setup," then "Server Security."



Change the "Server Timeout" to whatever length of time works best for you.

-John

Oh, and are you by chance running Carousel 5.2.6 as well?

-John

Hi Tyler,

It definitely shouldn't be behaving this way. It sounds like you're experiencing a similar issue to what's being described in this topic: http://gsfn.us/t/fddf

Is that what you're seeing too?

-John

@Robert, hmm, no news just yet, but it does seem that someone else is having a similar issue. We'll do our best to track it down and see what's up. --John – John Reilly, on October 20, 2009 15:17

I think we discovered the cause of this issue... The screen in Carousel says to upload an "index.html" file, but by default the IIS webserver doesn't recognize ".html" files. (It prefers ".htm" instead.)

We're working on correcting this in the next release, but for now, try renaming your index file to have a .htm extension.

-John

Hi Nicolas,

There isn't a "update the feed now!" button... but, an update is triggered whenever a bulletin is edited.

So, you can fake it out by editing an existing bulletin, then just clicking through the screens without actually changing anything in that bulletin. After you click through the confirm screen, the bulletin will be marked to update itself ASAP. It should pull a new feed within a minute or so.

-John

Hi Robert,

Looking back, it seems that someone else had a similar issue to what you're describing: http://gsfn.us/t/34fj

The suggestion there was to turn on the "Wrap Text" option for the text blocks in question.

Does that work?

-John

@Lance:

I am looking for the DVD Import Tool. Is it called exactly that? If not, what is the file name?

The most recent installer is called "Cablecast DVD Import 5.0.1 exe" and it can be obtained by asking TRMS support (support@trms.com) for a private software download key. Our support crew will send you an email containing a link to download the installer.

Once you have the installer, you'll need to execute the installer to place the DVD Import program onto a computer at your organization. The installer will ask you where on that computer you'd like the program to be installed. It defaults to your Program Files folder.



Make sure you choose to install it onto a computer that has a DVD drive. Don't install it onto a Tightrope SX video server, as that server doesn't have a DVD drive, and even if it did, the import process is very processor intensive, which could affect the video playback quality of your server.

Which TRMS manual provides instruction, even the file name?

Actually, I'm not sure if the DVD Import tool is described in a manual. Sorry about that. Hopefully this reply will serve as a reference to get you started.

Once it has been installed, the name of the program that you will run is "Cablecast DVD Import.exe".

After launching the program, you'll select the drive letter that contains the DVD you wish to import. Next, select the title and chapter of the program on the DVD that you want imported. Next, give the file a meaningful name. You can also specify a Cablecast ShowID so the file will be recognized as that show in Cablecast. Finally, click the Import button. You'll be asked to choose a location to save the imported file.



After the import finishes, you should transfer the imported file onto your Cablecast video server for playback.

So do I move the installer or the app itself to another computer over my network?

Once you have downloaded the installer, copy that installer to the computer you'd like to use to import DVDs. (You could also choose to download it directly to that computer using the link in the email you receive from TRMS Support.) Run the installer on that computer. Do not install on Computer A, then copy the program files to Computer B. Always run the installer on the computer on which you'd like to have the software.

Is the app or installer available for download from the TRMS Web site?

It is not available as a public download at this time. You'll need to contact support at support@trms.com to request a download key specific to you.

I hope this is helpful.

-John

Er... One thing I forgot to ask... What version of Carousel do you have installed? (Instructions for finding the version are here: http://gsfn.us/t/lpf )

-John

Ah, I get it now. It looks to me like the font size is actually staying the same, but it's stripping the newline characters, which is removing some of the height.

This is definitely not the right behavior, and it's triggering something in my brain... Let me do some research on this to see if we have a solution already.

Thanks for your patience...

-John

Hi Robert. :)

By default, new text boxes are created with the "Auto Size" option enabled. This shrinks (or enlarges) the text to fit as best as it can within the text box.

If you want to lock a text box down to a specific size, you'll just need to disable the Auto Size option on that block from within the template editor.

Does this help?

-John

Following up, it does appear that the "incompatible frame rate" error is because there's a video file that's not within spec... The next version of Cablecast (4.8.4) will expand on the error message a bit and tell you which file is causing the issue so you can remove it or convert it to a compatible format.

-John

@David,

That's really strange about the zip code errors... I guess I'm not sure what's going on there. If you'd like, feel free to email me (jr [at] trms.com) *all* of the zip codes that you're using (including zip codes for any weather crawl bulletins) and I can try running it here to see if I can get it to break too.

As to the frame rate error... It looks like it's trying to play some videos on your SX that are a bit out of spec. Perhaps progressive files? I've asked some smart people for clarification and I'll let you know what I find out. :)

-John

Sweet! I'm glad things are up and running again. :) Thanks for your patience!

-John