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megan replied on November 19, 2008 00:22 to the problem "Zone and Channel configuration problems" in Tightrope Media Systems:

Well, I *thought* I was logged in as admin! :) Thanks for all your help!

A comment on the question "Videos starting late and/or cutting off early?" in Tightrope Media Systems:

The box was not checked but it is now. I will see how everything goes over next couple of days. I feel confident that things will start working better. Thanks – Jaime R., on November 18, 2008 21:09

A comment on the question "Videos starting late and/or cutting off early?" in Tightrope Media Systems:

When our sync was off we also adjusted the take delay and other settings. we are going to have to readjust those to get them back where they should be. After we get that done I will do another follow up. probably will be tomorrow afternoon. – Jaime R., on November 18, 2008 20:59

Jaime R. replied on November 18, 2008 20:54 to the question "Videos starting late and/or cutting off early?" in Tightrope Media Systems:

Thank you for your input. I also had some issues with the McAfee antivirus which also caused a little trouble too. I will follow up with all the suggestions to make sure I cover everything.

Thanks again,
Jaime

SCTV17 replied on November 18, 2008 20:13 to the question "Videos starting late and/or cutting off early?" in Tightrope Media Systems:

I've had this issue as well intermittently, most recently this morning. I watched the slate page come up on carousel for a show, then at the correct time it goes to black for 30 seconds - then plays normally. Computer times were in sync between carouse, the router, and the video server. I didn't wait to see if it cut out 30 seconds early on the back end of the show.

I also saw last week a 'countdown' in black that must have been generated by the server. very odd, and I've never seen that before. I wasn't from any of the videos we play. I'll see if I can duplicate the problem, but it's been intermittent when it happens. I've rebooted the systems, and it seems to go away for a few weeks, then sneaks up on us again.

Anyone else experiencing this?

John Reilly replied on November 18, 2008 19:36 to the question "I get a display driver not responding error? Any help?" in Tightrope Media Systems:

Hi rspotans,

Hmm, I'm sorry about the error that you're getting... To be honest, I don't think I've ever seen a "display driver not responding" error. My guess is that we'll need to update/re-install your video drivers.

Could you create a trouble ticket on our website? Our support engineers will be able to dive in a bit deeper and see what the issue is.

http://www.trms.com/community
Look for the "create a trouble ticket" link.

I hope this helps,
-John

Ray replied on November 18, 2008 19:34 to the problem "Zone and Channel configuration problems" in Tightrope Media Systems:

So I was right? Sweet!

Glad all is well.

-ray

John Reilly replied on November 18, 2008 19:32 to the question "how to use it" in Tightrope Media Systems:

Hello rec director,

Which product are you looking for help with? Carousel? Cablecast?

If it helps, we have some fairly extensive documentation and how-to videos on our website:

http://www.trms.com/community/trainin...
http://www.trms.com/community/documen...

Additionally, you can always ask specific questions here on this forum. There are years of topics in the archives that you can search through as well.

I hope this is helpful,

-John

Brandon replied on November 18, 2008 19:31 to the question "Videos starting late and/or cutting off early?" in Tightrope Media Systems:

Jamie,

Usually when we see problems like this the issue is that the system times on the Cablecast server and the Video Server (VS4) do not match. If possible, open up the clock on both systems and verify that they match.

You can also double check that the built in time synchronization is enabled. To do this:

• Log into cablecast as admin


• Click on Location Settings


• Flip to the I/O tab


• Click on Control Module Sets


• Verify that the 'sync time' box is checked on the VS4 server

Let me know what you find.

John Reilly replied on November 18, 2008 19:25 to the question "Videos starting late and/or cutting off early?" in Tightrope Media Systems:

Hi Jaime,

It sounds like there might be a time synchronization problem between your VS4 and your main Cablecast server.

For example, if your VS4 is one minute "behind" the Cablecast server, then there exists the possibility that your router will switch on time, but the video server would start the playback one minute late. Then, at the end of the show, the router would switch away from the VS4, one minute before the file actually finishes.

Could you check to see if the system clocks are off?

-John

John Reilly replied on November 18, 2008 19:21 to the problem "Zone and Channel configuration problems" in Tightrope Media Systems:

Thanks for the update Tom, I'm glad things are working now. :)

-John

John Reilly marked one of twalsh0522's replies in Tightrope Media Systems as useful. twalsh0522 replied to the problem "Zone and Channel configuration problems".

twalsh0522 replied on November 18, 2008 19:00 to the problem "Zone and Channel configuration problems" in Tightrope Media Systems:

Even though megan is set up as an administrator, she didn't have permission to use the zone that she created. After changing the permissions adding the new zone, then she could use it.
Tom Walsh

JJ Parker replied on November 18, 2008 16:35 to the question "refresh rate for rss feeds?" in Tightrope Media Systems:

It is a new feature in 5.2.

Richie replied on November 18, 2008 16:32 to the question "refresh rate for rss feeds?" in Tightrope Media Systems:

I'm currently running v5.0.6, can this line be added to the config file to modify the refresh rate on the RSS feeds, or do you have to be running 5.2?

david gauthier replied on November 18, 2008 14:42 to the question "Why do I get French and Spanish translations?" in Tightrope Media Systems:

Excellent. Thanks.

A comment on the problem "HUUUUUGE clone file!" in Tightrope Media Systems:

As Scott mentioned, we've created a bug for this: bugid 3586. We'll do some research and figure out what is going on. – John Reilly, on November 17, 2008 22:33

sserre started following the update "Announcing DVD Import 5.0.0" in Tightrope Media Systems.

Scott Jann replied on November 17, 2008 22:15 to the update "Announcing DVD Import 5.0.0" in Tightrope Media Systems:

This version not only fixes an issue which was preventing the audio and video from remaining in sync, it also adds an advanced feature for you to override the audio and video synchronization in cases where it still is wrong. I have a little blog post written up at http://zenwheel.livejournal.com/4727.... that illustrates using this feature along with a suggested workflow for getting your audio precisely in sync.

Scott Jann replied on November 17, 2008 22:10 to the question "Why do I get French and Spanish translations?" in Tightrope Media Systems:

As mentioned at http://gsfn.us/t/nar, we've released DVDImport 5.0 which now allows you to select which audio track you wish to use while importing.